Training Programs
Customer Service Excellence
Strengthen decision-making and workplace performance through practical learning in service standards, communication, complaint handling, difficult customers, service recovery and customer-focused behavior. Designed for organizations seeking to strengthen growth, reputation, customer relationships and market performance and professionals aiming to improve commercial judgment, communication influence and customer-focused execution.

Total: 48
| Specialization | Days / Hours | ||||
|---|---|---|---|---|---|
| Innovation and Creativity in Customer Service | Customer Service Excellence | 04 - 08 October 2026 | 5 / 20 | intermediate | |
| Technical Sales and Customer Service | Customer Service Excellence | 04 - 08 October 2026 | 5 / 20 | intermediate | |
| Advanced Customer Communication Skills: Strategies for Excellence | Customer Service Excellence | 04 - 08 October 2026 | 5 / 20 | Basic to Intermediate | |
| Advanced Customer Communication Skills: Strategies for Excellence | Customer Service Excellence | 04 - 08 October 2026 | 5 / 20 | Basic to Intermediate | |
| Media Communication Service Quality and Customer Trust | Customer Service Excellence | 04 - 08 October 2026 | 5 / 20 | intermediate | |
| Customer Service Management and Supervision | Customer Service Excellence | 04 - 08 October 2026 | 5 / 20 | Basic to Intermediate | |
| Advanced Customer Communication Skills: Strategies for Excellence | Customer Service Excellence | 05 - 09 October 2026 | 5 / 20 | Basic to Intermediate | |
| Customer Relationship Management Strategies and Techniques | Customer Service Excellence | 11 - 15 October 2026 | 5 / 20 | Basic to Intermediate | |
| Advanced Customer Communication Skills: Strategies for Excellence | Customer Service Excellence | 11 - 15 October 2026 | 5 / 20 | Basic to Intermediate | |
| Customer Service Management and Supervision | Customer Service Excellence | 11 - 15 October 2026 | 5 / 20 | Basic to Intermediate | |
| Advanced Customer Communication Skills: Strategies for Excellence | Customer Service Excellence | 11 - 15 October 2026 | 5 / 20 | Basic to Intermediate | |
| Advanced Customer Communication Skills: Strategies for Excellence | Customer Service Excellence | 12 - 16 October 2026 | 5 / 20 | Basic to Intermediate | |
| Innovation and Creativity in Customer Service | Customer Service Excellence | 18 - 22 October 2026 | 5 / 20 | intermediate | |
| Technical Sales and Customer Service | Customer Service Excellence | 25 - 29 October 2026 | 5 / 20 | intermediate | |
| Media Communication Service Quality and Customer Trust | Customer Service Excellence | Live Online | 25 - 29 October 2026 | 5 / 20 | intermediate |
| Customer Service Management and Supervision | Customer Service Excellence | 25 - 29 October 2026 | 5 / 20 | Basic to Intermediate | |
| Customer Relationship Management Strategies and Techniques | Customer Service Excellence | 01 - 05 November 2026 | 5 / 20 | Basic to Intermediate | |
| Innovation and Creativity in Customer Service | Customer Service Excellence | 01 - 05 November 2026 | 5 / 20 | intermediate | |
| Media Communication Service Quality and Customer Trust | Customer Service Excellence | 01 - 05 November 2026 | 5 / 20 | intermediate | |
| Customer Service Management and Supervision | Customer Service Excellence | Live Online | 01 - 05 November 2026 | 5 / 20 | Basic to Intermediate |
| Innovation and Creativity in Customer Service | Customer Service Excellence | 08 - 12 November 2026 | 5 / 20 | intermediate | |
| Technical Sales and Customer Service | Customer Service Excellence | 08 - 12 November 2026 | 5 / 20 | intermediate | |
| Advanced Customer Communication Skills: Strategies for Excellence | Customer Service Excellence | 08 - 12 November 2026 | 5 / 20 | Basic to Intermediate | |
| Advanced Customer Communication Skills: Strategies for Excellence | Customer Service Excellence | 08 - 12 November 2026 | 5 / 20 | Basic to Intermediate | |
| Advanced Customer Communication Skills: Strategies for Excellence | Customer Service Excellence | 09 - 13 November 2026 | 5 / 20 | Basic to Intermediate |