Administrative Correspondence and Report Writing
Unclear letters, emails and reports slow decisions, cause repeated queries and can create legal or reputational problems when they are read by the wrong audience. This programme gives administrative and professional staff a practical method for writing correspondence and reports that are clear, correct, well organised and suited to their readers.
01 - 05 March 2027
Live Online
5 Days
USD 2,900Much of the work of an organisation is carried out in writing: official letters, memos, emails, minutes, briefing notes and reports. Yet many staff learned to write at school or university, not at work. Documents are often too long, begin with background instead of the point, use a tone that is too informal or too rigid, and mix facts with opinions. Managers then spend time rewriting drafts, and decisions wait. In bilingual workplaces, staff may also need to write in English as a second language, which adds further difficulty.
This programme treats writing as a process that starts with the reader and the purpose. It moves through five stages: planning the message, writing clear sentences and paragraphs, handling formal correspondence and email, structuring and writing reports, and reviewing and editing documents before they are sent. Participants work on realistic documents throughout and receive feedback on their own writing.
Built on recognised practice. The programme references ISO 24495-1, the international standard on plain language principles and guidelines, and widely used principles of business and government writing, including reader-centred structure, the pyramid principle for reports and briefings, and consistent style guides. It also covers records management and confidentiality expectations for official correspondence.
What this changes in practice. How staff decide what to say first; how they choose the right format and tone for a senior official, a client or a colleague; how they turn data and findings into a report that leads to a decision; how they write minutes that record decisions and actions clearly; and how they check their work before it goes out.
How it is delivered. Twenty hours across five sessions, built around one running case: an administrative unit handling a service complaint, a request from a senior official and a monthly performance report. Participants draft and revise the letters, emails, minutes and report involved, and practise peer review using a simple checklist. AI writing tools are discussed as a drafting aid, with attention to accuracy, confidentiality and review.
In-house option. For organisations, the programme can be tailored to your own templates, style guide, approval procedures and document types, and can be delivered in English or with attention to both English and Arabic correspondence.
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