[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"site-styles:button:async":3,"org-info":220,"course-product-advanced-customer-communication-skills-strategies-for-excellence-in-kuwait-en--":283,"footer-top-categories:en":488},[4,41,57,75,96,110,122,139,151,164,177,190,203],{"key":5,"tags":6,"base":7,"sizes":16,"states":29},"blue-section-blue-btn","button",{"cursor":8,"display":9,"box-sizing":10,"transition":11,"align-items":12,"font-weight":13,"white-space":14,"border-style":15,"justify-content":12},"pointer","inline-flex","border-box","background-color 0.2s ease, color 0.2s ease, border-color 0.2s ease, box-shadow 0.2s ease","center",400,"nowrap","solid",{"lg":17,"md":26,"sm":28},{"gap":18,"width":19,"font-size":20,"min-height":21,"padding-top":22,"border-width":23,"padding-left":24,"border-radius":25,"padding-right":24,"padding-bottom":22},"0px","auto","12px","48px","10px","1px","44px","8px",{"gap":18,"width":19,"font-size":22,"min-height":24,"padding-top":25,"border-width":23,"padding-left":27,"border-radius":25,"padding-right":27,"padding-bottom":25},"40px",{"gap":18,"width":19,"font-size":20,"min-height":24,"padding-top":22,"border-width":23,"padding-left":24,"border-radius":25,"padding-right":24,"padding-bottom":22},{"hover":30,"active":35,"normal":39},{"color":31,"opacity":32,"box-shadow":33,"border-color":34,"background-color":34},"#2B70F2",1,"none","#FFFFFF",{"color":36,"opacity":32,"transform":37,"box-shadow":33,"border-color":34,"background-color":38},"#1d4ed8","scale(0.98)","#F8FAFC",{"color":34,"opacity":32,"box-shadow":33,"border-color":34,"background-color":40},"transparent",{"key":42,"tags":6,"base":43,"sizes":45,"states":51},"blue-section-white-btn-style-1",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":44,"align-items":12,"font-weight":13,"white-space":14,"border-style":15,"justify-content":12},"background-color 0.2s ease, color 0.2s ease, box-shadow 0.2s ease",{"lg":46,"md":48,"sm":49},{"gap":47,"width":19,"font-size":20,"min-height":21,"padding-top":22,"border-width":18,"padding-left":24,"border-radius":25,"padding-right":24,"padding-bottom":22},"5px",{"gap":47,"width":19,"font-size":22,"min-height":24,"padding-top":25,"border-width":18,"padding-left":27,"border-radius":25,"padding-right":27,"padding-bottom":25},{"gap":18,"width":19,"font-size":20,"min-height":24,"padding-top":22,"border-width":18,"padding-left":50,"border-radius":25,"padding-right":50,"padding-bottom":22},"24px",{"hover":52,"active":54,"normal":56},{"color":31,"opacity":32,"box-shadow":33,"border-color":40,"background-color":53},"#F1F5F9",{"color":36,"opacity":32,"transform":37,"box-shadow":33,"border-color":40,"background-color":55},"#E2E8F0",{"color":31,"opacity":32,"box-shadow":33,"border-color":40,"background-color":34},{"key":58,"tags":6,"base":59,"sizes":60,"states":68},"blue-section-white-btn-style-2",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":44,"align-items":12,"white-space":14,"border-style":15,"justify-content":12},{"lg":61,"md":65,"sm":67},{"gap":22,"width":19,"font-size":20,"min-height":62,"padding-top":63,"border-width":18,"padding-left":64,"border-radius":47,"padding-right":64,"padding-bottom":63},"52px","14px","28px",{"gap":25,"width":19,"font-size":66,"min-height":21,"padding-top":20,"border-width":18,"padding-left":50,"border-radius":47,"padding-right":50,"padding-bottom":20},"11px",{"gap":25,"width":19,"font-size":66,"min-height":21,"padding-top":20,"border-width":18,"padding-left":20,"border-radius":47,"padding-right":20,"padding-bottom":20},{"hover":69,"active":71,"normal":73},{"color":70,"opacity":32,"border-color":40,"background-color":53},"#565656",{"color":72,"opacity":32,"transform":37,"background-color":55},"#334155",{"color":70,"opacity":32,"box-shadow":74,"border-color":40,"background-color":34},"0 4px 6px -1px rgb(0 0 0 \u002F 0.1), 0 2px 4px -2px rgb(0 0 0 \u002F 0.1)",{"key":76,"tags":6,"base":77,"sizes":79,"states":90},"large-btn-blue",{"cursor":8,"display":9,"box-sizing":10,"transition":44,"align-items":12,"font-weight":78,"border-style":15,"justify-content":12},500,{"lg":80,"md":83,"sm":85},{"gap":22,"width":81,"height":24,"font-size":82,"padding-top":22,"border-width":18,"padding-left":50,"border-radius":63,"padding-right":50,"padding-bottom":22},"100%","13px",{"gap":25,"width":81,"height":24,"font-size":63,"padding-top":18,"border-width":18,"padding-left":84,"border-radius":20,"padding-right":84,"padding-bottom":18},"20px",{"gap":86,"width":81,"height":87,"font-size":20,"min-width":88,"padding-top":18,"border-width":18,"padding-left":89,"border-radius":22,"padding-right":89,"padding-bottom":18},"6px","36px","100px","16px",{"hover":91,"active":92,"normal":94},{"color":34,"opacity":32,"box-shadow":33,"border-color":40,"background-color":36},{"color":34,"opacity":32,"transform":37,"box-shadow":33,"border-color":40,"background-color":93},"#1e40af",{"color":34,"opacity":32,"box-shadow":33,"border-color":40,"background-color":95},"#2563eb",{"key":97,"tags":6,"base":98,"sizes":99,"states":103},"large-btn-white",{"cursor":8,"display":9,"box-sizing":10,"transition":11,"align-items":12,"font-weight":78,"border-style":15,"justify-content":12},{"lg":100,"md":101,"sm":102},{"gap":22,"width":81,"height":24,"font-size":89,"padding-top":18,"border-width":23,"padding-left":84,"border-radius":63,"padding-right":84,"padding-bottom":18},{"gap":25,"width":81,"height":24,"font-size":63,"min-width":88,"padding-top":18,"border-width":23,"padding-left":89,"border-radius":20,"padding-right":89,"padding-bottom":18},{"gap":86,"width":81,"height":87,"font-size":20,"min-width":88,"padding-top":18,"border-width":23,"padding-left":20,"border-radius":22,"padding-right":20,"padding-bottom":18},{"hover":104,"active":107,"normal":109},{"color":95,"opacity":32,"box-shadow":33,"border-color":105,"background-color":106},"#2563eb59","#2563eb0D",{"color":36,"opacity":32,"transform":37,"box-shadow":33,"border-color":95,"background-color":108},"#2563eb1A",{"color":95,"opacity":32,"box-shadow":33,"border-color":105,"background-color":34},{"key":111,"tags":6,"base":112,"sizes":113,"states":117},"large-btn-white-outlined",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":11,"align-items":12,"font-weight":78,"white-space":14,"border-style":15,"justify-content":12},{"lg":114,"md":115,"sm":116},{"gap":47,"width":19,"font-size":20,"min-height":21,"padding-top":20,"border-width":23,"padding-left":64,"border-radius":25,"padding-right":64,"padding-bottom":20},{"gap":47,"width":19,"font-size":22,"min-height":24,"padding-top":22,"border-width":23,"padding-left":50,"border-radius":25,"padding-right":50,"padding-bottom":22},{"gap":47,"width":19,"font-size":66,"min-height":24,"padding-top":22,"border-width":23,"padding-left":50,"border-radius":25,"padding-right":50,"padding-bottom":22},{"hover":118,"active":120,"normal":121},{"color":119,"opacity":32,"box-shadow":33,"border-color":119,"background-color":53},"#1E1E1E",{"color":119,"opacity":32,"transform":37,"box-shadow":33,"border-color":119,"background-color":55},{"color":119,"opacity":32,"box-shadow":33,"border-color":119,"background-color":40},{"key":123,"tags":6,"base":124,"sizes":125,"states":133},"rounded-btn-blue-bg",{"cursor":8,"display":9,"box-sizing":10,"transition":44,"align-items":12,"font-weight":78,"white-space":14,"border-style":15,"justify-content":12},{"lg":126,"md":128,"sm":130},{"gap":25,"width":81,"height":87,"font-size":63,"min-width":19,"padding-top":22,"border-width":18,"padding-left":22,"border-radius":127,"padding-right":22,"padding-bottom":22},"25px",{"gap":25,"width":88,"height":87,"font-size":63,"min-width":19,"padding-top":22,"border-width":18,"padding-left":22,"border-radius":129,"padding-right":22,"padding-bottom":22},"9999px",{"gap":18,"width":131,"height":132,"font-size":20,"min-width":19,"padding-top":86,"border-width":18,"padding-left":20,"border-radius":129,"padding-right":20,"padding-bottom":86},"80px","32px",{"hover":134,"active":136,"normal":137},{"color":34,"opacity":32,"box-shadow":135,"border-color":40,"background-color":36},"0 1px 2px 0 rgb(0 0 0 \u002F 0.05)",{"color":34,"opacity":32,"transform":37,"box-shadow":33,"border-color":40,"background-color":93},{"color":138,"opacity":32,"box-shadow":135,"border-color":40,"background-color":95},"#ffffff",{"key":140,"tags":6,"base":141,"sizes":142,"states":146},"rounded-btn-white-bg",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":11,"align-items":12,"font-weight":78,"white-space":14,"border-style":15,"justify-content":12},{"lg":143,"md":144,"sm":145},{"gap":25,"width":19,"font-size":63,"min-height":24,"padding-top":22,"border-width":23,"padding-left":22,"border-radius":88,"padding-right":22,"padding-bottom":22},{"gap":25,"width":19,"font-size":82,"min-height":27,"padding-top":22,"border-width":23,"padding-left":22,"border-radius":88,"padding-right":22,"padding-bottom":22},{"gap":86,"width":19,"font-size":66,"min-height":87,"padding-top":25,"border-width":23,"padding-left":20,"border-radius":88,"padding-right":20,"padding-bottom":25},{"hover":147,"active":148,"normal":150},{"color":31,"opacity":32,"box-shadow":33,"border-color":31,"background-color":34},{"color":34,"opacity":32,"box-shadow":149,"border-color":31,"background-color":31},"0 2px 8px #2B70F240",{"color":31,"opacity":32,"box-shadow":33,"border-color":31,"background-color":34},{"key":152,"tags":6,"base":153,"sizes":154,"states":158},"rounded-city-btn",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":11,"align-items":12,"font-weight":78,"border-style":15,"justify-content":12},{"lg":155,"md":156,"sm":157},{"gap":25,"width":19,"font-size":82,"min-height":132,"padding-top":86,"border-width":18,"padding-left":89,"border-radius":88,"padding-right":89,"padding-bottom":86},{"gap":25,"width":19,"font-size":82,"min-height":132,"padding-top":86,"border-width":18,"padding-left":89,"border-radius":88,"padding-right":89,"padding-bottom":86},{"gap":25,"font-size":20,"min-height":64,"padding-top":86,"border-width":18,"padding-left":89,"border-radius":88,"padding-right":89,"padding-bottom":86},{"hover":159,"active":161,"normal":163},{"color":160,"opacity":32,"box-shadow":33,"border-color":40,"background-color":40},"#8CB4FF",{"color":34,"opacity":32,"box-shadow":162,"border-color":160,"background-color":160},"0 2px 8px #8CB4FF40",{"color":160,"opacity":32,"box-shadow":33,"border-color":40,"background-color":40},{"key":165,"tags":6,"base":166,"sizes":169,"states":173},"small-btn-blue",{"cursor":8,"display":9,"box-sizing":10,"transition":167,"align-items":12,"font-weight":168,"white-space":14,"border-style":15,"justify-content":12},"background-color 0.2s ease, color 0.2s ease, box-shadow 0.2s ease, opacity 0.2s ease",600,{"lg":170,"md":171,"sm":172},{"gap":18,"width":19,"height":19,"font-size":89,"min-width":19,"min-height":21,"padding-top":20,"border-width":18,"padding-left":64,"border-radius":25,"padding-right":64,"padding-bottom":20},{"gap":18,"width":19,"height":19,"font-size":63,"min-width":19,"min-height":27,"padding-top":22,"border-width":18,"padding-left":50,"border-radius":25,"padding-right":50,"padding-bottom":22},{"gap":18,"width":19,"height":19,"font-size":20,"min-width":19,"min-height":87,"padding-top":25,"border-width":18,"padding-left":89,"border-radius":25,"padding-right":89,"padding-bottom":25},{"hover":174,"active":175,"normal":176},{"color":34,"opacity":32,"box-shadow":135,"border-color":40,"background-color":36},{"color":34,"opacity":32,"transform":37,"box-shadow":33,"border-color":40,"background-color":93},{"color":34,"opacity":32,"box-shadow":135,"border-color":40,"background-color":95},{"key":178,"tags":6,"base":179,"sizes":180,"states":184},"small-btn-white",{"cursor":8,"display":9,"box-sizing":10,"transition":11,"align-items":12,"font-weight":78,"white-space":14,"border-style":15,"justify-content":12},{"lg":181,"md":182,"sm":183},{"gap":18,"width":19,"height":19,"font-size":20,"min-width":19,"min-height":132,"padding-top":25,"border-width":23,"padding-left":89,"border-radius":22,"padding-right":89,"padding-bottom":25},{"gap":18,"width":19,"height":19,"font-size":66,"min-width":19,"min-height":64,"padding-top":86,"border-width":23,"padding-left":20,"border-radius":22,"padding-right":20,"padding-bottom":86},{"gap":18,"width":81,"height":19,"font-size":66,"min-width":19,"min-height":64,"padding-top":86,"border-width":23,"padding-left":20,"border-radius":22,"padding-right":20,"padding-bottom":86},{"hover":185,"active":186,"normal":187},{"color":95,"opacity":32,"box-shadow":33,"border-color":95,"background-color":34},{"color":36,"opacity":32,"transform":37,"box-shadow":33,"border-color":36,"background-color":38},{"color":188,"opacity":32,"box-shadow":33,"border-color":189,"background-color":34},"#000000","#CCCCCC",{"key":191,"tags":6,"base":192,"sizes":193,"states":198},"sub-category-btn-style-1",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":11,"align-items":12,"font-weight":78,"border-style":15,"justify-content":12},{"lg":194,"md":196,"sm":197},{"gap":25,"width":19,"font-size":63,"min-height":87,"padding-top":25,"border-width":18,"padding-left":195,"border-radius":88,"padding-right":195,"padding-bottom":25},"18px",{"gap":25,"width":19,"font-size":82,"min-height":132,"padding-top":86,"border-width":18,"padding-left":89,"border-radius":88,"padding-right":89,"padding-bottom":86},{"gap":25,"width":19,"font-size":20,"min-height":64,"padding-top":86,"border-width":18,"padding-left":89,"border-radius":88,"padding-right":89,"padding-bottom":86},{"hover":199,"active":200,"normal":202},{"color":31,"opacity":32,"box-shadow":33,"border-color":40,"background-color":40},{"color":138,"opacity":32,"box-shadow":149,"border-color":201,"border-radius":88,"background-color":201},"#a3c3ff",{"color":31,"opacity":32,"box-shadow":33,"border-color":40,"background-color":40},{"key":204,"tags":6,"base":205,"sizes":206,"states":211},"sub-category-btn-style-2",{"cursor":8,"display":9,"box-sizing":10,"text-align":12,"transition":11,"align-items":12,"font-weight":78,"white-space":14,"justify-content":12},{"lg":207,"md":209,"sm":210},{"gap":25,"width":19,"font-size":66,"min-height":127,"padding-top":208,"border-width":18,"padding-left":63,"border-radius":88,"padding-right":63,"padding-bottom":208},"3px",{"gap":25,"width":19,"font-size":82,"min-height":87,"padding-top":25,"border-width":23,"padding-left":20,"border-radius":88,"padding-right":20,"padding-bottom":25},{"gap":25,"width":19,"font-size":66,"min-height":132,"padding-top":86,"border-width":23,"padding-left":22,"border-radius":88,"padding-right":22,"padding-bottom":86},{"hover":212,"active":217,"normal":218},{"color":213,"opacity":32,"transform":214,"box-shadow":215,"border-color":216,"border-style":33,"background-color":216},"#6E7887","translateY(1px)","0 4px 12px rgba(0,0,0,0.12)","#E3EBFA",{"color":213,"opacity":32,"box-shadow":33,"border-color":95,"border-style":33,"background-color":216},{"color":213,"opacity":32,"outline":33,"transform":214,"box-shadow":219,"border-color":55,"border-style":33,"border-width":18,"background-color":38},"0 2px 8px #2563eb40",{"data":221,"code":280,"status":281,"message":282},{"name":222,"description":223,"commercial_register_number":224,"vat_number":225,"phone":226,"emails":227,"cover":247,"phones":248,"offices":264,"social_channels":270},"Elite Academy","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Elite Academy provides high-quality professional training solutions designed to strengthen skills, develop capabilities, and support organizational growth.\u003C\u002Fp>\u003Cp style=\"text-align: left;\">\u003C\u002Fp>\u003Cp dir=\"ltr\" style=\"text-align: left;\">\u003Cbr>We empower professionals and organizations through practical, industry-focused training designed for today’s evolving business needs.\u003C\u002Fp>","35898691","2021881169","+436703080050",[228,236,242],{"label":229,"text_before":230,"value":231,"order":232,"is_active":233,"display_locations":234},"info","for general inqires","info@eliteacademy.eu","1",true,[235],"contact",{"label":237,"text_before":238,"value":239,"order":240,"is_active":233,"display_locations":241},"other","for specific request","request@eliteacademy.eu","2",[235],{"label":237,"text_before":243,"value":244,"order":245,"is_active":233,"display_locations":246},"for compliance ","care@eliteacademy.eu","3",[235],"https:\u002F\u002Feliteacademy.eu\u002Fstorage\u002Fmedia\u002F1230\u002FWhatsApp-Image-2026-09-28-at-00.58.37.jpeg",[249,254,259],{"order":32,"label":250,"text_before":251,"value":252,"display_locations":253},"","Head Quarter","+43 670 3080050",[235],{"order":255,"label":250,"text_before":256,"value":257,"display_locations":258},2,"Customers & Public Relation","+961 71 289 148",[235],{"order":260,"label":250,"text_before":261,"value":262,"display_locations":263},3,"Production Department","+44 77 5454 0252",[235],[265],{"order":32,"name":251,"location":266,"phone":252,"email":231,"work_hours":267,"is_headquarters":233,"display_locations":268},"Mariahilfer Str. 122 – Vienna 1060 – Austria","available for your inquiries daily CT from 7 AM to 5 PM",[269],"footer",[271,274,277],{"channel":272,"url":273},"linkedin","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Felite-academy-at\u002F",{"channel":275,"url":276},"instagram","https:\u002F\u002Fwww.instagram.com\u002Feliteacademy.eu\u002F",{"channel":278,"url":279},"facebook","https:\u002F\u002Fwww.facebook.com\u002FEliteAustrianAcademy\u002F",200,"success","Retrieved successfully.",{"data":284,"lang":487,"statusCode":280,"navContext":305},{"id":285,"name":286,"name_2":250,"slug":287,"days":288,"hours":289,"cover":290,"categories":300,"topics":311,"goals":312,"target_group":313,"to_register":314,"short_details":315,"details":316,"product_type":317,"product_level":318,"product_level_icon":319,"schedules":320,"other_city_schedules":333,"city":406,"seo":450,"related_products":455,"related_schedules":456},18546,"Advanced Customer Communication Skills: Strategies for Excellence","advanced-customer-communication-skills-strategies-for-excellence",5,20,{"id":291,"original_url":292,"conversions":293},109,"https:\u002F\u002Feliteacademy.eu\u002Fstorage\u002Fmedia\u002F109\u002FCustomer-Service-483.webp",{"og":294,"large":295,"medium":296,"website":297,"brochure":298,"thumbnail":299},"https:\u002F\u002Feliteacademy.eu\u002Fstorage\u002Fmedia\u002F109\u002Fconversions\u002FCustomer-Service-483-og.jpg","https:\u002F\u002Feliteacademy.eu\u002Fstorage\u002Fmedia\u002F109\u002Fconversions\u002FCustomer-Service-483-large.webp","https:\u002F\u002Feliteacademy.eu\u002Fstorage\u002Fmedia\u002F109\u002Fconversions\u002FCustomer-Service-483-medium.webp","https:\u002F\u002Feliteacademy.eu\u002Fstorage\u002Fmedia\u002F109\u002Fconversions\u002FCustomer-Service-483-website.webp","https:\u002F\u002Feliteacademy.eu\u002Fstorage\u002Fmedia\u002F109\u002Fconversions\u002FCustomer-Service-483-brochure.webp","https:\u002F\u002Feliteacademy.eu\u002Fstorage\u002Fmedia\u002F109\u002Fconversions\u002FCustomer-Service-483-thumbnail.webp",[301,307],{"id":302,"category_id":303,"title":304,"h1_tag":305,"color":306,"image_icon":250},118,66,"Customer Service Excellence",null,"#52ffa5",{"id":308,"category_id":309,"title":310,"h1_tag":305,"color":250,"image_icon":250},82,41,"Customer Experience","\u003Cp>\u003Cspan style=\"font-weight: 400;\">Advanced Communication Strategies in Customer Interactions:\u003C\u002Fspan>\u003C\u002Fp>\r\n\u003Cul>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Understanding the role of communication in customer service.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Mastering advanced communication techniques.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Enhancing listening skills.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Role-play activities for practicing advanced communication strategies.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003C\u002Ful>\r\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Emotional Intelligence in Customer Service:\u003C\u002Fspan>\u003C\u002Fp>\r\n\u003Cul>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Understanding and managing own emotions.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Recognizing and responding to customers' emotions.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Leveraging emotional intelligence to handle difficult situations.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Case studies exploring emotional intelligence in customer service.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003C\u002Ful>\r\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Effective Customer Complaint Resolution:\u003C\u002Fspan>\u003C\u002Fp>\r\n\u003Cul>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Understanding the nature of customer complaints.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Strategies for resolving complaints effectively.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Maintaining professionalism during complaint resolution.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Role-play activities for practicing complaint resolution.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003C\u002Ful>\r\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Building Customer Relationships through Communication:\u003C\u002Fspan>\u003C\u002Fp>\r\n\u003Cul>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">The role of communication in customer relationship management.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Techniques for building rapport and trust with customers.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Strategies for maintaining ongoing communication with customers.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Case studies on effective customer relationship communication.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003C\u002Ful>\r\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Verbal and Non-verbal Communication Techniques:\u003C\u002Fspan>\u003C\u002Fp>\r\n\u003Cul>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Understanding the impact of verbal and non-verbal communication.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Practicing effective verbal communication techniques.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Recognizing and interpreting non-verbal cues from customers.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"2\">\u003Cspan style=\"font-weight: 400;\">Role-play activities for practicing verbal and non-verbal communication techniques.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003C\u002Ful>","\u003Cul>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Understand and implement advanced communication strategies in customer interactions.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Employ emotional intelligence in handling complex customer situations.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Resolve customer complaints effectively and professionally.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Cultivate positive customer relationships through excellent communication.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Use effective verbal and non-verbal communication techniques in customer service.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003C\u002Ful>","\u003Cp>\u003Cspan style=\"font-weight: 400;\">This course is designed for customer service professionals, sales representatives, client relationship managers, and others who frequently interact with customers and aim to enhance their communication skills.\u003C\u002Fspan>\u003C\u002Fp>\r\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Target Group: Mid to senior-level professionals who wish to refine their customer communication skills and strategies at an advanced level.\u003C\u002Fspan>\u003C\u002Fp>","\u003Cul>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Advanced communication skills.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Emotional intelligence in customer service.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Customer complaint resolution.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Customer relationship building.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Verbal and non-verbal communication in customer interactions.\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003C\u002Ful>","\u003Cp>\u003Cspan style=\"font-weight: 400;\">This course aims to enhance participants' customer communication skills at an advanced level, enabling them to foster strong customer relationships and handle complex customer interactions effectively.\u003C\u002Fspan>\u003C\u002Fp>","\u003Cp>\u003Cspan style=\"font-weight: 400;\">In this advanced course, participants delve into the critical aspects of customer communication, such as verbal and non-verbal communication skills, emotional intelligence, problem-solving, and complaint handling. The course helps participants elevate their communication strategies to establish meaningful and lasting connections with customers.\u003C\u002Fspan>\u003C\u002Fp>","Training Program","Basic to Intermediate","mdi-comment",[321,329],{"id":322,"schedule_slug":323,"start_date":324,"end_date":325,"price":326,"city_id":327,"days":288,"city_name":328},643257,"advanced-customer-communication-skills-strategies-for-excellence-in-kuwait","2026-11-08","2026-11-12","4300.00",7,"Kuwait",{"id":330,"schedule_slug":323,"start_date":331,"end_date":332,"price":326,"city_id":327,"days":288,"city_name":328},685944,"2026-11-15","2026-11-19",[334,339,343,345,349,355,362,366,373,380,387,393,398,402],{"id":335,"schedule_slug":336,"start_date":324,"end_date":325,"price":337,"city_id":32,"days":288,"city_name":338},643254,"advanced-customer-communication-skills-strategies-for-excellence-in-dubai","4500.00","Dubai",{"id":340,"schedule_slug":336,"start_date":341,"end_date":342,"price":337,"city_id":32,"days":288,"city_name":338},643260,"2026-11-09","2026-11-13",{"id":344,"schedule_slug":336,"start_date":331,"end_date":332,"price":337,"city_id":32,"days":288,"city_name":338},685943,{"id":346,"schedule_slug":336,"start_date":347,"end_date":348,"price":337,"city_id":32,"days":288,"city_name":338},686795,"2026-11-16","2026-11-20",{"id":350,"schedule_slug":351,"start_date":352,"end_date":353,"price":337,"city_id":255,"days":288,"city_name":354},700121,"N\u002FA","2027-01-04","2027-01-08","Istanbul",{"id":356,"schedule_slug":351,"start_date":357,"end_date":358,"price":359,"city_id":360,"days":288,"city_name":361},702762,"2027-04-12","2027-04-16","5900.00",4,"London",{"id":363,"schedule_slug":351,"start_date":364,"end_date":365,"price":337,"city_id":32,"days":288,"city_name":338},704823,"2027-06-14","2027-06-18",{"id":367,"schedule_slug":351,"start_date":368,"end_date":369,"price":370,"city_id":371,"days":288,"city_name":372},705791,"2027-07-05","2027-07-09","2900.00",19,"Live Online",{"id":374,"schedule_slug":351,"start_date":375,"end_date":376,"price":377,"city_id":378,"days":288,"city_name":379},705823,"2027-07-11","2027-07-15","4000.00",11,"Cairo",{"id":381,"schedule_slug":351,"start_date":382,"end_date":383,"price":384,"city_id":385,"days":288,"city_name":386},708406,"2027-09-19","2027-09-23","5500.00",33,"Riyadh",{"id":388,"schedule_slug":351,"start_date":389,"end_date":390,"price":326,"city_id":391,"days":288,"city_name":392},709055,"2027-10-10","2027-10-14",8,"Muscat",{"id":394,"schedule_slug":351,"start_date":395,"end_date":396,"price":337,"city_id":260,"days":288,"city_name":397},709154,"2027-10-11","2027-10-15","Kuala Lumpur",{"id":399,"schedule_slug":351,"start_date":400,"end_date":401,"price":337,"city_id":32,"days":288,"city_name":338},709791,"2027-11-01","2027-11-05",{"id":403,"schedule_slug":351,"start_date":404,"end_date":405,"price":359,"city_id":360,"days":288,"city_name":361},711291,"2027-12-13","2027-12-17",{"id":327,"city_name":328,"city_slug":407,"country_id":327,"country_name":328,"country_continent":408,"featured":32,"price":409,"image_alt":328,"image_icon":250,"title":250,"h1_tag":410,"content":411,"description":412,"what_to_do":413,"cover":305},"kuwait","Middle East",4300,"Training courses in Kuwait, kuwait","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Train in Kuwait City with access to Elite Academy’s full portfolio of professional programs. In a city known as a key Gulf business and government center with an established professional environment, organizations and professionals can join upcoming courses or request any program to be arranged locally.\u003C\u002Fp>","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Professional training in Kuwait City is not limited to a specific group of subjects. Elite Academy makes its complete portfolio available in the city across management, business, technical and industry-focused disciplines. With a key Gulf business and government center with an established professional environment, Kuwait City provides an effective setting for international learning. Use the schedule below to view courses already planned for the destination, or contact our team to request another program and preferred dates in Kuwait City, subject to scheduling and delivery requirements.\u003C\u002Fp>",{"food":414,"places":423,"shopping":432,"experience":441},{"items":415,"title":422},[416,418,420],{"text":417},"Mais Alghanim",{"text":419},"Freej Swaileh",{"text":421},"Souq Sharq restaurants","Dining",{"items":424,"title":431},[425,427,429],{"text":426},"Kuwait Towers",{"text":428},"Grand Mosque",{"text":430},"Sheikh Abdullah Al-Salem Cultural Centre","Landmarks",{"items":433,"title":440},[434,436,438],{"text":435},"The Avenues",{"text":437},"Souq Al-Mubarakiya",{"text":439},"360 Mall","Shopping",{"items":442,"title":449},[443,445,447],{"text":444},"Failaka Island trip",{"text":446},"Green Island",{"text":448},"Sheikh Jaber Al-Ahmad Cultural Centre","Experience",{"image_url":305,"image_alt":451,"alt_text":305,"meta_title":286,"meta_description":452,"canonical_url":305,"schema_json":305,"include_in_sitemap":453,"robots_index":453,"robots_follow":453,"robots_advanced":305,"og_title":286,"og_description":452,"og_url":305,"twitter_card":454},"SeoMetadata image","This course aims to enhance participants' customer communication skills at an advanced level, enabling them to foster strong customer relationships and handle…",false,"summary",[],[457,467,477],{"id":458,"name":459,"name_2":305,"slug":460,"schedule_slug":461,"start_date":462,"end_date":463,"days":288,"hours":289,"city_id":32,"city_name":338,"price":464,"country_name":465,"program_level":318,"program_type":317,"short_details":466,"featured":250,"upcoming":250,"relevance_score":250},609491,"Measuring Customer Satisfaction and Loyalty","measuring-customer-satisfaction-and-loyalty","measuring-customer-satisfaction-and-loyalty-in-dubai","2026-10-25","2026-10-29",4500,"United Arab Emirates","\u003Cp>Many organisations run customer surveys every year yet cannot say which improvements would actually keep customers or why loyalty is falling. This programme gives customer experience, marketing and quality professionals a practical system to measure satisfaction and loyalty reliably, find the drivers behind the scores and turn feedback into actions that protect revenue and reputation.\u003C\u002Fp>",{"id":468,"name":469,"name_2":305,"slug":470,"schedule_slug":471,"start_date":472,"end_date":473,"days":288,"hours":289,"city_id":360,"city_name":361,"price":474,"country_name":475,"program_level":318,"program_type":317,"short_details":476,"featured":250,"upcoming":250,"relevance_score":250},609746,"Customer Relationship Management Strategies and Techniques","customer-relationship-management-strategies-and-techniques","customer-relationship-management-strategies-and-techniques-in-london","2026-11-01","2026-11-05",5900,"United Kingdom","\u003Cp>Winning a new customer usually costs more than keeping an existing one, yet many organisations treat all customers alike, lose valuable accounts without noticing, and use their CRM system as little more than a contact list. This programme gives practitioners the strategies and techniques to segment customers, build lasting relationships, handle complaints well and use CRM data to improve retention.\u003C\u002Fp>",{"id":478,"name":479,"name_2":305,"slug":480,"schedule_slug":481,"start_date":331,"end_date":332,"days":288,"hours":289,"city_id":482,"city_name":483,"price":484,"country_name":485,"program_level":318,"program_type":317,"short_details":486,"featured":250,"upcoming":250,"relevance_score":250},610225,"Customer Service Management and Supervision","customer-service-management-and-supervision","customer-service-management-and-supervision-in-paris",12,"Paris",5500,"France","\u003Cp>Customer service quality is decided on every shift, and supervisors carry most of that responsibility: planning staff to demand, coaching agents, handling escalations and turning complaints into improvements. This programme gives customer service supervisors and managers the practical tools to set standards, lead front-line teams and manage service performance across every channel.\u003C\u002Fp>","en",{"data":489,"code":280,"status":281,"message":514},[490,494,498,502,506,510],{"id":491,"title":492,"slug":493},28,"Executive Leadership & Senior Management","executive-leadership-and-senior-management",{"id":495,"title":496,"slug":497},30,"Leadership Development","leadership-development-2",{"id":499,"title":500,"slug":501},29,"management skills","management-skills",{"id":503,"title":504,"slug":505},18,"Human Resources & Talent Management","human-resources-and-talent-management",{"id":507,"title":508,"slug":509},21,"finance and accounting","finance-and-accounting",{"id":511,"title":512,"slug":513},32,"risk, governance, and compliance","risk-governance-and-compliance","message.Categories have been retrieved successfully"]