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Directory, Microsoft Intune, and Azure AD\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Security policy scripting and reporting automation\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Troubleshooting and root-cause analysis using AI prompts\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003C\u002Ful>\r\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">Data Analysis, Monitoring, and Incident Management with AI\u003C\u002Fspan>\u003C\u002Fp>\r\n\u003Cul>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Using Excel + Copilot to analyze helpdesk tickets, user trends, and incidents\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">AI tools for log file summarization and anomaly detection\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Smart dashboards and alert systems integration\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Automating ITSM workflows and escalation paths\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Real-world use cases in system health monitoring\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003C\u002Ful>\r\n\u003Cp>\u003Cspan style=\"font-weight: 400;\">AI-Driven Support and Helpdesk Optimization\u003C\u002Fspan>\u003C\u002Fp>\r\n\u003Cul>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Creating knowledge base articles and automated FAQs with Copilot\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">AI-assisted chatbot integration for Tier 1 support\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Streamlining incident reports, escalation notes, and communication logs\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli>\u003Cspan style=\"font-weight: 400;\">Enhancing IT support workflows through prompt automation\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli>\u003Cspan style=\"font-weight: 400;\">Integration of AI tools with platforms like ServiceNow, Intune, and Azure\u003C\u002Fspan>\u003Cspan style=\"font-weight: 400;\">\u003Cbr \u002F>\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003C\u002Ful>","\u003Cul>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Understand the role of AI and Microsoft Copilot in IT environments\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Use Copilot in Microsoft 365 apps to streamline technical documentation, reporting, and user support\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Enhance PowerShell scripting and task automation using AI-assisted generation\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Apply AI tools to analyze logs, system performance, and helpdesk data\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Improve incident response, user interaction, and IT service delivery with Copilot and other AI tools\u003Cbr \u002F>\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003C\u002Ful>","\u003Cp>Target Group:\u003C\u002Fp>\r\n\u003Cul>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">IT Support and Helpdesk Specialists\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">System and Network Administrators\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Infrastructure Engineers\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">IT Analysts and Operations Managers\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Cybersecurity and Compliance Officers\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Digital Workplace and Modern Desktop Engineers\u003C\u002Fspan>\u003Cspan style=\"font-weight: 400;\">\u003Cbr \u002F>\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003C\u002Ful>","\u003Ch3>\u003Cspan style=\"font-weight: 400;\">Targeted Competencies:\u003C\u002Fspan>\u003C\u002Fh3>\r\n\u003Cul>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">AI-driven IT automation and scripting enhancement\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Smart data analysis and reporting with AI tools\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli style=\"font-weight: 400;\" aria-level=\"1\">\u003Cspan style=\"font-weight: 400;\">Increased efficiency in system documentation and support\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli>\u003Cspan style=\"font-weight: 400;\">Use of Copilot in task management, communication, and knowledge delivery\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003Cli>\u003Cspan style=\"font-weight: 400;\">Familiarity with AI safety, prompt engineering, and IT compliance\u003C\u002Fspan>\u003Cspan style=\"font-weight: 400;\">\u003Cbr \u002F>\u003C\u002Fspan>\u003C\u002Fli>\r\n\u003C\u002Ful>","\u003Cp>\u003Cspan style=\"font-weight: 400;\">To equip IT professionals with the skills to leverage AI technologies and Microsoft Copilot for automating IT tasks, enhancing support operations, managing systems, and improving decision-making through smart data analysis and scripting assistance.\u003C\u002Fspan>\u003C\u002Fp>","\u003Cp>\u003Cspan style=\"font-weight: 400;\">AI and Microsoft Copilot are transforming IT operations by enabling faster response, smarter automation, and predictive insights. This course empowers IT professionals to integrate AI-driven workflows, use Copilot in Microsoft 365 and Windows environments, and apply AI assistants with scripting and system management tools. With a focus on practical scenarios, participants will learn how to streamline ticket handling, automate repetitive admin tasks, generate scripts, and enhance data analysis—all with the support of AI.\u003C\u002Fspan>\u003C\u002Fp>","Training Program","Basic to Intermediate","mdi-comment",[316],{"id":317,"schedule_slug":318,"start_date":319,"end_date":320,"price":321,"city_id":322,"days":288,"city_name":323},693720,"ai-and-microsoft-copilot-for-it-professionals-in-live-online","2026-11-23","2026-11-27","2900.00",19,"Live Online",[325,331],{"id":326,"schedule_slug":327,"start_date":319,"end_date":320,"price":328,"city_id":329,"days":288,"city_name":330},693719,"ai-and-microsoft-copilot-for-it-professionals-in-amsterdam","5500.00",10,"Amsterdam",{"id":332,"schedule_slug":333,"start_date":319,"end_date":320,"price":334,"city_id":335,"days":288,"city_name":336},693721,"ai-and-microsoft-copilot-for-it-professionals-in-singapore","5400.00",22,"Singapore",{"id":322,"city_name":323,"city_slug":338,"country_id":339,"country_name":340,"country_continent":340,"featured":341,"price":342,"image_alt":338,"image_icon":343,"title":323,"h1_tag":323,"content":344,"description":345,"what_to_do":304,"cover":304},"live-online",17,"Online",0,2900,"mdi-microsoft-internet-explorer","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Access Elite Academy’s complete training portfolio live online. Organizations, distributed teams and professionals can join scheduled interactive sessions or request any program to be delivered online, subject to scheduling and delivery requirements.\u003C\u002Fp>","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Elite Academy’s Live Online Training provides access to our complete portfolio of professional programs without linking availability to a physical destination. Organizations, multi-location teams and individual professionals can join scheduled instructor-led sessions or request any program from the Elite Academy portfolio for live online delivery, subject to scheduling and delivery requirements. The format preserves real-time interaction, expert guidance and practical learning while removing the need to travel. Browse the current Live Online schedule below or request your preferred program and dates.\u003C\u002Fp>",{"image_url":304,"image_alt":347,"alt_text":304,"meta_title":285,"meta_description":348,"canonical_url":304,"schema_json":304,"include_in_sitemap":349,"robots_index":349,"robots_follow":349,"robots_advanced":304,"og_title":285,"og_description":348,"og_url":304,"twitter_card":350},"SeoMetadata image","To equip IT professionals with the skills to leverage AI technologies and Microsoft Copilot for automating IT tasks, enhancing support operations, managing…",false,"summary",[],[353,365,377],{"id":354,"name":355,"name_2":304,"slug":356,"schedule_slug":357,"start_date":358,"end_date":359,"days":288,"hours":289,"city_id":360,"city_name":361,"price":362,"country_name":363,"program_level":313,"program_type":312,"short_details":364,"featured":249,"upcoming":249,"relevance_score":249},609559,"Complete Guide to IT Quality Management","complete-guide-to-it-quality-management","complete-guide-to-it-quality-management-in-paris","2026-10-25","2026-10-29",12,"Paris",5500,"France","\u003Cp>Poor quality in IT shows up late and costs most: defects found in production, services that miss their levels and projects delivered without meeting user needs. This programme gives IT practitioners a practical quality management approach covering software and service quality, testing, process improvement and measurement across the whole IT life cycle.\u003C\u002Fp>",{"id":366,"name":367,"name_2":304,"slug":368,"schedule_slug":369,"start_date":370,"end_date":371,"days":288,"hours":289,"city_id":372,"city_name":373,"price":374,"country_name":375,"program_level":313,"program_type":312,"short_details":376,"featured":249,"upcoming":249,"relevance_score":249},642203,"Software Asset Management and Licence Compliance","software-asset-management-and-licence-compliance","software-asset-management-and-licence-compliance-in-london","2026-10-26","2026-10-30",4,"London",5900,"United Kingdom","\u003Cp>Unlicensed software, unused subscriptions and poorly understood licence terms create financial and legal exposure that often only becomes visible during a vendor audit. This programme gives IT, procurement and compliance practitioners a practical approach to software asset management: knowing what is installed and used, understanding licence rules, controlling spend and staying ready for audit across on-premises and cloud environments.\u003C\u002Fp>",{"id":378,"name":379,"name_2":304,"slug":380,"schedule_slug":381,"start_date":382,"end_date":383,"days":288,"hours":289,"city_id":384,"city_name":385,"price":386,"country_name":387,"program_level":313,"program_type":312,"short_details":388,"featured":249,"upcoming":249,"relevance_score":249},609822,"Laboratory Information Management Systems (LIMS)","laboratory-information-management-systems-lims","laboratory-information-management-systems-lims-in-cairo","2026-11-01","2026-11-05",11,"Cairo",4000,"Egypt","\u003Cp>Many laboratories buy a LIMS and still run on spreadsheets, paper worksheets and manual transcription, because the system was configured before the workflows, data and controls were understood. This programme gives laboratory, quality and IT staff a practical method to define requirements, select, validate and run a LIMS that supports data integrity and ISO\u002FIEC 17025 compliance.\u003C\u002Fp>","en",{"data":391,"code":279,"status":280,"message":416},[392,396,400,404,408,412],{"id":393,"title":394,"slug":395},28,"Executive Leadership & Senior Management","executive-leadership-and-senior-management",{"id":397,"title":398,"slug":399},30,"Leadership Development","leadership-development-2",{"id":401,"title":402,"slug":403},29,"management skills","management-skills",{"id":405,"title":406,"slug":407},18,"Human Resources & Talent Management","human-resources-and-talent-management",{"id":409,"title":410,"slug":411},21,"finance and accounting","finance-and-accounting",{"id":413,"title":414,"slug":415},32,"risk, governance, and compliance","risk-governance-and-compliance","message.Categories have been retrieved successfully"]