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Voice\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Employee voice: surveys, forums, consultation and open-door practice\u003C\u002Fli>\n\u003Cli>Communicating policies and changes clearly and consistently\u003C\u002Fli>\n\u003Cli>Building trust through fairness, transparency and follow-through\u003C\u002Fli>\n\u003Cli>Engagement and its link to employee relations\u003C\u002Fli>\n\u003Cli>Communicating during restructuring and organisational change\u003C\u002Fli>\n\u003Cli>Digital channels, HR self-service and their effect on relationships\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Managing Conflict Early\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Sources and stages of workplace conflict\u003C\u002Fli>\n\u003Cli>Conflict styles and choosing the right response\u003C\u002Fli>\n\u003Cli>Difficult conversations: preparation, structure and tone\u003C\u002Fli>\n\u003Cli>Facilitated conversations and workplace mediation\u003C\u002Fli>\n\u003Cli>Bullying, 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issues\u003C\u002Fli>\n\u003Cli>Working with employee representatives where they exist\u003C\u002Fli>\n\u003Cli>Employee relations indicators: grievances, absence, turnover, exit interviews and survey data\u003C\u002Fli>\n\u003Cli>People analytics in employee relations: uses and ethical limits\u003C\u002Fli>\n\u003Cli>Building line manager capability in employee relations\u003C\u002Fli>\n\u003Cli>Action plan: an employee relations improvement plan for your organisation\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>By the end of this programme, participants will be able to:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Explain the employment relationship, the psychological contract and what employees expect from their employer\u003C\u002Fli>\n\u003Cli>Identify the causes of poor employee relations in their own organisation\u003C\u002Fli>\n\u003Cli>Design communication and employee voice channels that give staff a genuine say\u003C\u002Fli>\n\u003Cli>Build trust through consistent, transparent and fair management practice\u003C\u002Fli>\n\u003Cli>Recognise conflict early and apply suitable resolution techniques, including facilitated conversations and mediation\u003C\u002Fli>\n\u003Cli>Handle grievances through a fair, timely and documented process\u003C\u002Fli>\n\u003Cli>Plan and conduct a workplace investigation and prepare a clear investigation report\u003C\u002Fli>\n\u003Cli>Apply fair and proportionate disciplinary procedures, from informal action to formal outcomes\u003C\u002Fli>\n\u003Cli>Use negotiation skills to resolve individual and collective workplace issues\u003C\u002Fli>\n\u003Cli>Measure the employee relations climate and prepare an improvement plan\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cul>\n\u003Cli>\u003Cstrong>HR professionals:\u003C\u002Fstrong> HR business partners, employee relations specialists and HR officers\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Line managers:\u003C\u002Fstrong> department managers and section heads who manage staff day to day\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Supervisors and team leaders\u003C\u002Fstrong> who handle complaints, conflict and conduct issues\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Investigation and compliance staff\u003C\u002Fstrong> involved in workplace investigations and disciplinary cases\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Staff relations and employee services staff\u003C\u002Fstrong> in government entities and large organisations\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Participants should have practical experience in HR or in managing people. The programme is not designed as an exam preparation course for any professional certification.\u003C\u002Fp>","\u003Cul>\n\u003Cli>Employee relations climate diagnosis\u003C\u002Fli>\n\u003Cli>Employee voice and communication\u003C\u002Fli>\n\u003Cli>Trust building and fair management practice\u003C\u002Fli>\n\u003Cli>Workplace conflict resolution and mediation\u003C\u002Fli>\n\u003Cli>Grievance handling\u003C\u002Fli>\n\u003Cli>Workplace investigations\u003C\u002Fli>\n\u003Cli>Fair disciplinary procedures\u003C\u002Fli>\n\u003Cli>Negotiation in employee relations\u003C\u002Fli>\n\u003Cli>Employee relations measurement and improvement planning\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>Poor employee relations rarely start with a formal dispute. They start with unclear policies, inconsistent handling of complaints and managers who avoid difficult conversations. This programme gives managers and HR professionals the skills and processes to build trust, resolve issues early and handle grievances and discipline fairly, reducing conflict, absence and staff turnover.\u003C\u002Fp>","\u003Cp>Many organisations only pay attention to employee relations when something goes wrong: a formal grievance, a dispute that reaches a labour authority, or a sudden rise in resignations. Behind these events there are usually common causes. Policies are unclear or applied differently by different managers, staff do not feel heard, small conflicts are left to grow, and disciplinary cases are handled without proper investigation or records. The cost appears in lost productivity, management time, legal exposure and damaged trust.\u003C\u002Fp>\n\u003Cp>This programme treats employee relations as a daily management responsibility supported by clear HR processes. It moves through five stages: understanding the employment relationship and what employees expect, building communication and employee voice, managing conflict early, handling grievances, discipline and investigations fairly, and measuring and improving the employee relations climate.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Built on recognised practice.\u003C\u002Fstrong> The programme references the ILO Declaration on Fundamental Principles and Rights at Work, the Acas Code of Practice on disciplinary and grievance procedures as an example of recognised good practice, CIPD guidance on employee relations and employee voice, and ISO 10018 on people engagement. Participants apply these principles within the requirements of their own national labour law and internal policies.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Decisions this programme improves.\u003C\u002Fstrong> When to resolve an issue informally and when to use a formal procedure; how to investigate a complaint fairly; what disciplinary outcome is proportionate; how to respond to collective concerns; which employee relations indicators to monitor; and how to communicate difficult changes such as restructuring.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How it is delivered.\u003C\u002Fstrong> Twenty hours across five sessions, built around one running case: a department with falling engagement, a formal grievance against a supervisor and a conduct issue that needs investigation. Participants practise difficult conversations and mediation in role plays, plan and document an investigation, and design an employee relations improvement plan.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>In-house option.\u003C\u002Fstrong> For organisations, the programme can be tailored to your own HR policies, labour law context, workforce profile and engagement survey results, and delivered to line managers and HR teams together.\u003C\u002Fp>","Training Program","Basic to Intermediate","mdi-comment",[323,331,335],{"id":324,"schedule_slug":325,"start_date":326,"end_date":327,"price":328,"city_id":329,"days":287,"city_name":330},702610,"building-effective-employee-relations-in-live-online","2027-04-05","2027-04-09","2900.00",19,"Live 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dir=\"ltr\" style=\"text-align: left;\">Access Elite Academy’s complete training portfolio live online. Organizations, distributed teams and professionals can join scheduled interactive sessions or request any program to be delivered online, subject to scheduling and delivery requirements.\u003C\u002Fp>","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Elite Academy’s Live Online Training provides access to our complete portfolio of professional programs without linking availability to a physical destination. Organizations, multi-location teams and individual professionals can join scheduled instructor-led sessions or request any program from the Elite Academy portfolio for live online delivery, subject to scheduling and delivery requirements. The format preserves real-time interaction, expert guidance and practical learning while removing the need to travel. Browse the current Live Online schedule below or request your preferred program and dates.\u003C\u002Fp>",{"image_url":305,"image_alt":470,"alt_text":305,"meta_title":471,"meta_description":472,"canonical_url":305,"schema_json":305,"include_in_sitemap":473,"robots_index":473,"robots_follow":473,"robots_advanced":305,"og_title":285,"og_description":472,"og_url":305,"twitter_card":474},"SeoMetadata image","Building Effective Employee Relations | Elite Academy","Poor employee relations rarely start with a formal dispute. They start with unclear policies, inconsistent handling of complaints and managers who avoid…",false,"summary",[],[477,490,501],{"id":478,"name":479,"name_2":305,"slug":480,"schedule_slug":481,"start_date":482,"end_date":483,"days":287,"hours":288,"city_id":484,"city_name":485,"price":486,"country_name":487,"continent_name":249,"continent_names":488,"program_level":320,"program_type":319,"short_details":489,"featured":249,"upcoming":249,"relevance_score":249},610231,"Making and Varying Employment Contracts and Essential HR for Managers - Employment Law","making-and-varying-employment-contracts-and-essential-hr-for-managers-employment-law","making-and-varying-employment-contracts-and-essential-hr-for-managers-employment-law-in-rome","2026-11-15","2026-11-19",13,"Rome",5900,"Italy",[],"\u003Cp>Many employment disputes start with a line manager who changed duties, hours or pay informally, or who handled a performance or conduct issue without a fair process. This programme gives managers and HR professionals a practical understanding of how employment contracts are formed and varied, and of the core HR responsibilities that line managers carry in law.\u003C\u002Fp>",{"id":491,"name":492,"name_2":249,"slug":493,"schedule_slug":494,"start_date":495,"end_date":496,"days":287,"hours":288,"city_id":33,"city_name":370,"price":497,"country_name":498,"continent_name":249,"continent_names":499,"program_level":320,"program_type":319,"short_details":500,"featured":249,"upcoming":249,"relevance_score":249},646072,"Payroll Management and Controls","payroll-management-and-controls","payroll-management-and-controls-in-dubai","2026-11-16","2026-11-20",4500,"United Arab Emirates",[],"\u003Cp>\u003Cspan style=\"font-weight: 400;\">To equip participants with comprehensive knowledge and advanced skills in managing payroll processes and implementing effective payroll controls to ensure accuracy, compliance, and efficiency in payroll operations.\u003C\u002Fspan>\u003C\u002Fp>",{"id":502,"name":503,"name_2":305,"slug":504,"schedule_slug":505,"start_date":496,"end_date":506,"days":287,"hours":288,"city_id":507,"city_name":508,"price":486,"country_name":509,"continent_name":249,"continent_names":510,"program_level":320,"program_type":319,"short_details":511,"featured":249,"upcoming":249,"relevance_score":249},645229,"Training Needs Analysis and Evaluation","training-needs-analysis-and-evaluation","training-needs-analysis-and-evaluation-in-madrid","2026-11-24",61,"Madrid","Spain",[],"\u003Cp>\u003Cspan style=\"font-weight: 400;\">To equip participants with the advanced knowledge and skills necessary to conduct effective training needs analysis (TNA) and evaluate training programs, ensuring alignment with organizational goals and enhancing workforce performance.\u003C\u002Fspan>\u003C\u002Fp>","en",{"data":514,"code":279,"status":280,"message":549},[515,521,528,532,536,543],{"id":516,"title":517,"slug":518,"slugs":519,"image_alt":517},28,"Executive Leadership & Senior Management","executive-leadership-and-senior-management",{"ar":520,"en":518},"القيادة-التنفيذية-والإدارة-العليا",{"id":522,"title":523,"slug":524,"slugs":525,"image_alt":527},30,"Leadership Development","leadership-development",{"ar":526,"en":524},"تطوير-القيادة","leadership-courses",{"id":303,"title":304,"slug":529,"slugs":530,"image_alt":299},"management-skills",{"ar":531,"en":529},"مهارات-الإدارة",{"id":309,"title":310,"slug":533,"slugs":534,"image_alt":312},"human-resources-and-talent-management",{"ar":535,"en":533},"الموارد-البشرية-وإدارة-المواهب",{"id":537,"title":538,"slug":539,"slugs":540,"image_alt":542},21,"finance and accounting","finance-and-accounting",{"ar":541,"en":539},"المالية-والمحاسبة","finance-accounting-courses",{"id":544,"title":545,"slug":546,"slugs":547,"image_alt":546},32,"risk, governance, and compliance","risk-governance-and-compliance",{"ar":548,"en":546},"إدارة-المخاطر-والحوكمة-والامتثال","message.Categories have been retrieved successfully"]