Business Process Analysis, Mapping and Modelling

Most organisations know their processes are slow or error-prone, but few can show exactly where and why. Process maps are drawn at the wrong level, describe how work should happen rather than how it does, and are not linked to measures. Stakeholders are interviewed without structure, so important exceptions are missed. Analysts move straight to a solution, often a new system, before the root causes are understood. The result is automation of broken processes and improvement projects that do not deliver.

This programme follows the full analysis cycle. It moves through five stages: defining the process and its stakeholders; eliciting how work really happens; mapping and modelling the current state with the right notation; measuring and analysing performance and causes; and designing and presenting the future state.

Built on recognised practice. The programme references widely used standards and bodies of knowledge, including the Business Process Model and Notation (BPMN 2.0) specification from the Object Management Group, the BABOK Guide from IIBA, the BPM CBOK from ABPMP, the APQC Process Classification Framework, Lean and Six Sigma analysis tools, and the Goal-Question-Metric approach. Participants learn to apply each one where it adds value.

Decisions this programme improves. Which process to analyse first and at what level of detail; which modelling technique suits the audience; which measures show whether a process is performing; which problems are symptoms and which are root causes; whether to redesign, standardise, automate or leave a process alone; and how to present options so that sponsors can decide.

How it is delivered. Twenty hours across five sessions, built around one running case: an end-to-end service or procurement process that crosses several departments and a legacy system. Participants scope it, plan elicitation, build SIPOC, swimlane and BPMN models, analyse measures and causes, and present a future-state proposal.

In-house option. For organisations, the programme can be tailored to your own processes, modelling tools and process architecture, and delivered for business analysts, process owners and IT teams together so that everyone works from the same models.

Who Should Attend

Business analysts: business, systems and process analysts

Process owners: managers and team leaders responsible for operational processes

Project professionals: project managers, project coordinators and PMO staff

Quality and excellence staff: quality, institutional excellence and continuous improvement practitioners

IT professionals: product managers and IT staff involved in system requirements and automation

Objectives

Scope a process with clear boundaries, triggers, outputs and customers using SIPOC

Identify and analyse process stakeholders and their interests

Plan and run elicitation using interviews, workshops, observation and document analysis

Map the current state at the right level using flowcharts and swimlane diagrams

Model processes in BPMN 2.0 using core elements correctly

Select process measures using the Goal-Question-Metric approach and link them to customer requirements

Identify waste, bottlenecks and failure points using value stream and Lean analysis

Determine root causes with cause-and-effect, Pareto and five whys analysis

Design a future-state process and assess options for standardisation and automation

Present findings and recommendations in a business case that sponsors can act on

Course Outline

Defining the Process and Its Stakeholders

What makes a good process: attributes of process quality
Process architecture and levels, with reference to the APQC Process Classification Framework
Triggers for process analysis and scoping the work
Role and responsibilities of the business analyst and process owner
SIPOC as a scoping tool
Stakeholder identification, analysis and engagement

Discovering How Work Really Happens

Elicitation techniques: interviews, workshops, observation and document analysis
Preparing and facilitating elicitation sessions
Capturing exceptions, handoffs and workarounds
Process mining and system data as evidence of actual flow
Validating findings with stakeholders

Mapping and Modelling the Current State

Choosing the right technique for the audience and purpose
Flowcharts and cross-functional swimlane diagrams
BPMN 2.0 core elements: events, activities, gateways, pools and lanes
Use cases and entity relationship diagrams for system and data requirements
Modelling conventions, naming rules and process repositories
Common modelling mistakes and how to avoid them

Measuring and Analysing Performance

Goal-Question-Metric analysis and metric selection
Cycle time, throughput, quality, cost and customer measures
Value stream mapping and the eight wastes
Bottleneck and capacity analysis
Root cause analysis: cause-and-effect diagrams, five whys and Pareto analysis
Risk and control points in the process

Designing and Presenting the Future State

Redesign principles: eliminate, simplify, standardise, then automate
Automation options: workflow, robotic process automation and AI-assisted steps, with their limits
Gap analysis between current and future state
Business case: benefits, costs, risks and implementation effort
Presenting recommendations to sponsors and process owners
Action plan: applying process analysis in your organisation

Competencies

Process scoping and SIPOC

Stakeholder analysis

Requirements and process elicitation

Swimlane process mapping

BPMN 2.0 process modelling

Process measurement and metric selection

Lean and root cause analysis

Future-state process design

Process improvement business cases

Kuala Lumpur

Explore professional training in Kuala Lumpur across Elite Academy’s full range of disciplines. The city’s position as a well-established Southeast Asian business hub with strong international connectivity makes it an attractive international setting for scheduled courses and programs arranged to your preferred topic and dates. Elite Academy can deliver its full range of professional training programs in Kuala Lumpur, Malaysia. Because the city is a well-established Southeast Asian business hub with strong international connectivity, it provides a strong international environment for participants from organizations as well as individual professionals. The courses shown on this page represent the programs currently scheduled in Kuala Lumpur; they do not limit what can be delivered there. If your preferred course or date is not listed, you can request any program from our portfolio to be arranged in Kuala Lumpur, subject to scheduling and delivery requirements.