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others\u003C\u002Fli>\n\u003Cli>Practical techniques for managing pressure and workload\u003C\u002Fli>\n\u003Cli>Building personal resilience and recovery habits\u003C\u002Fli>\n\u003Cli>Managing digital overload and constant availability\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Understanding Others and the Nature of Conflict\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Social awareness: empathy and reading others' needs\u003C\u002Fli>\n\u003Cli>Behavioural and communication styles\u003C\u002Fli>\n\u003Cli>Sources of workplace conflict: goals, roles, resources, values and communication\u003C\u002Fli>\n\u003Cli>How conflict escalates and the cost of avoidance\u003C\u002Fli>\n\u003Cli>Conflict handling modes and when each fits\u003C\u002Fli>\n\u003Cli>Cultural and generational differences in multinational teams\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Handling Conflict: Difficult Conversations and 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procedures\u003C\u002Fli>\n\u003Cli>Personal development plan\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>By the end of this programme, participants will be able to:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Describe the components of emotional intelligence and assess their own strengths and development areas\u003C\u002Fli>\n\u003Cli>Recognise their emotional triggers and apply techniques to stay calm under pressure\u003C\u002Fli>\n\u003Cli>Apply practical methods to manage stress and build resilience at work\u003C\u002Fli>\n\u003Cli>Identify different behavioural and communication styles and adapt their approach\u003C\u002Fli>\n\u003Cli>Diagnose the sources and stages of a workplace conflict\u003C\u002Fli>\n\u003Cli>Select an appropriate conflict handling style for a given situation\u003C\u002Fli>\n\u003Cli>Plan and hold a difficult conversation using a structured approach\u003C\u002Fli>\n\u003Cli>Negotiate agreements that address the interests of both parties\u003C\u002Fli>\n\u003Cli>Facilitate a simple mediation between colleagues or team members\u003C\u002Fli>\n\u003Cli>Prepare a personal action plan for applying emotional intelligence and conflict skills\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cul>\n\u003Cli>\u003Cstrong>Team leaders and supervisors\u003C\u002Fstrong> who manage relationships and disagreements within their teams\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Professionals and specialists\u003C\u002Fstrong> who work across departments and with internal or external stakeholders\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Newly appointed managers\u003C\u002Fstrong> building their people management skills\u003C\u002Fli>\n\u003Cli>\u003Cstrong>HR and employee relations staff\u003C\u002Fstrong> supporting managers with workplace conflict\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Customer-facing staff\u003C\u002Fstrong> who handle tense or emotional situations\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Participants should have some workplace experience. No prior training in emotional intelligence or conflict management is required. The programme is not designed as an exam preparation course for any professional certification.\u003C\u002Fp>","\u003Cul>\n\u003Cli>Emotional self-awareness and self-management\u003C\u002Fli>\n\u003Cli>Stress management and resilience\u003C\u002Fli>\n\u003Cli>Empathy and understanding behavioural styles\u003C\u002Fli>\n\u003Cli>Conflict diagnosis and conflict handling styles\u003C\u002Fli>\n\u003Cli>Difficult conversations and assertive communication\u003C\u002Fli>\n\u003Cli>Interest-based negotiation\u003C\u002Fli>\n\u003Cli>Workplace mediation basics\u003C\u002Fli>\n\u003Cli>Team conflict prevention\u003C\u002Fli>\n\u003Cli>Relationship management at work\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>Unresolved conflict drains time, damages trust and pushes good people to leave, and most workplace conflicts escalate because emotions are handled badly rather than because the issue is hard. This programme builds the emotional intelligence and practical conflict skills staff and managers need to handle disagreement early, calmly and constructively.\u003C\u002Fp>","\u003Cp>Workplace conflict usually starts small: a missed handover, a sharp email, unclear roles or competition for resources. It grows when people avoid the conversation, react under stress, or assume bad intent. Managers often step in late, take sides or impose a solution that does not last. The cost appears as delayed work, poor collaboration between departments, complaints and loss of good staff.\u003C\u002Fp>\n\u003Cp>This programme starts with the individual and moves outwards. It builds self-awareness and self-management of emotions and stress, then develops the skills to understand others, choose a suitable conflict style, hold difficult conversations, negotiate agreements based on interests, and, for those who lead teams, mediate between others and prevent recurring conflict.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Built on recognised practice.\u003C\u002Fstrong> The programme references widely used emotional intelligence models, including the Goleman framework of self-awareness, self-management, social awareness and relationship management; the Thomas-Kilmann conflict modes; interest-based negotiation principles developed at the Harvard Program on Negotiation; and established approaches to stress and resilience. Tools are used for reflection and practice, not as psychological assessment.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What this changes in practice.\u003C\u002Fstrong> Participants recognise conflict earlier, manage their own reactions under pressure, choose the right approach for the situation, and raise difficult issues in a way that protects relationships. Team leaders gain a simple process to mediate disputes and set team agreements that reduce repeat conflict.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How it is delivered.\u003C\u002Fstrong> Twenty hours across five sessions, built around realistic workplace scenarios such as a dispute between two departments over priorities, a colleague who misses commitments and a tense exchange with a senior stakeholder. Participants use self-reflection exercises, practise conversations in role plays with structured feedback and prepare a personal development plan.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>In-house option.\u003C\u002Fstrong> For organisations, the programme can be tailored to your own values, team structures and typical conflict situations, and delivered to intact teams or to managers who need to handle conflict within their units.\u003C\u002Fp>","Training Program","intermediate","mdi-comment",[322,330],{"id":323,"schedule_slug":324,"start_date":325,"end_date":326,"price":327,"city_id":328,"days":289,"city_name":329},609604,"conflict-management-and-emotional-intelligence-at-work-in-paris","2026-10-25","2026-10-29","5500.00",12,"Paris",{"id":331,"schedule_slug":332,"start_date":333,"end_date":334,"price":327,"city_id":328,"days":289,"city_name":329},701886,"N\u002FA","2027-03-15","2027-03-19",[336,343,347,354,358,366,370,375,379,386,392,396,402,407,414,418,425,429],{"id":337,"schedule_slug":338,"start_date":339,"end_date":340,"price":327,"city_id":341,"days":289,"city_name":342},609889,"conflict-management-and-emotional-intelligence-at-work-in-rome","2026-11-01","2026-11-05",13,"Rome",{"id":344,"schedule_slug":338,"start_date":345,"end_date":346,"price":327,"city_id":341,"days":289,"city_name":342},610094,"2026-11-08","2026-11-12",{"id":348,"schedule_slug":349,"start_date":350,"end_date":351,"price":327,"city_id":352,"days":289,"city_name":353},610595,"conflict-management-and-emotional-intelligence-at-work-in-amsterdam","2026-11-22","2026-11-26",10,"Amsterdam",{"id":355,"schedule_slug":349,"start_date":356,"end_date":357,"price":327,"city_id":352,"days":289,"city_name":353},610805,"2026-11-29","2026-12-03",{"id":359,"schedule_slug":360,"start_date":361,"end_date":362,"price":363,"city_id":364,"days":289,"city_name":365},611096,"conflict-management-and-emotional-intelligence-at-work-in-kuwait","2026-12-06","2026-12-10","4300.00",7,"Kuwait",{"id":367,"schedule_slug":360,"start_date":368,"end_date":369,"price":363,"city_id":364,"days":289,"city_name":365},611333,"2026-12-13","2026-12-17",{"id":371,"schedule_slug":372,"start_date":368,"end_date":369,"price":373,"city_id":255,"days":289,"city_name":374},611364,"conflict-management-and-emotional-intelligence-at-work-in-istanbul","4500.00","Istanbul",{"id":376,"schedule_slug":372,"start_date":377,"end_date":378,"price":373,"city_id":255,"days":289,"city_name":374},611592,"2026-12-20","2026-12-24",{"id":380,"schedule_slug":381,"start_date":382,"end_date":383,"price":327,"city_id":384,"days":289,"city_name":385},611889,"conflict-management-and-emotional-intelligence-at-work-in-vienna","2026-12-27","2026-12-31",6,"Vienna",{"id":387,"schedule_slug":332,"start_date":388,"end_date":389,"price":327,"city_id":390,"days":289,"city_name":391},700065,"2027-01-03","2027-01-07",48,"Jeddah",{"id":393,"schedule_slug":332,"start_date":394,"end_date":395,"price":373,"city_id":255,"days":289,"city_name":374},700541,"2027-01-18","2027-01-22",{"id":397,"schedule_slug":332,"start_date":398,"end_date":399,"price":327,"city_id":400,"days":289,"city_name":401},703082,"2027-04-25","2027-04-29",33,"Riyadh",{"id":403,"schedule_slug":332,"start_date":404,"end_date":405,"price":373,"city_id":32,"days":289,"city_name":406},703117,"2027-04-26","2027-04-30","Dubai",{"id":408,"schedule_slug":332,"start_date":409,"end_date":410,"price":411,"city_id":412,"days":289,"city_name":413},703603,"2027-05-10","2027-05-14","5900.00",4,"London",{"id":415,"schedule_slug":332,"start_date":416,"end_date":417,"price":373,"city_id":32,"days":289,"city_name":406},705332,"2027-06-28","2027-07-02",{"id":419,"schedule_slug":332,"start_date":420,"end_date":421,"price":422,"city_id":423,"days":289,"city_name":424},706559,"2027-07-26","2027-07-30","2900.00",19,"Live Online",{"id":426,"schedule_slug":332,"start_date":427,"end_date":428,"price":411,"city_id":412,"days":289,"city_name":413},707299,"2027-08-16","2027-08-20",{"id":430,"schedule_slug":332,"start_date":431,"end_date":432,"price":373,"city_id":260,"days":289,"city_name":433},710709,"2027-11-29","2027-12-03","Kuala Lumpur",{"id":328,"city_name":329,"city_slug":435,"country_id":328,"country_name":436,"country_continent":437,"featured":32,"price":438,"image_alt":439,"image_icon":250,"title":250,"h1_tag":440,"content":441,"description":442,"what_to_do":443,"cover":287},"paris","France","Europe",5500,"France-Paris","Training courses in Paris, France","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Access Elite Academy’s complete training portfolio in Paris. As a major global business and institutional capital, the city provides a strong setting for organizations and professionals seeking expert-led learning, with upcoming scheduled courses and other programs available on request.\u003C\u002Fp>","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Paris is one of Elite Academy’s international training destinations and gives organizations and professionals access to our complete portfolio of training programs across all disciplines. As a major global business and institutional capital, the city offers a professional setting for focused learning. Participants can choose from upcoming scheduled courses in Paris or request any other program from the Elite Academy portfolio to be arranged in the city, subject to scheduling and delivery requirements. Browse the upcoming schedule below or explore our training areas to identify the program that best matches your organization’s development priorities or your own professional goals.\u003C\u002Fp>",{"food":444,"places":453,"shopping":462,"experience":471},{"items":445,"title":452},[446,448,450],{"text":447},"Angelina",{"text":449},"Ladurée Champs-Élysées",{"text":451},"Le Relais de l'Entrecôte","Dining",{"items":454,"title":461},[455,457,459],{"text":456},"Eiffel Tower",{"text":458},"Louvre Museum",{"text":460},"Arc de Triomphe","Landmarks",{"items":463,"title":470},[464,466,468],{"text":465},"Galeries Lafayette",{"text":467},"Champs-Élysées",{"text":469},"La Vallée Village","Shopping",{"items":472,"title":479},[473,475,477],{"text":474},"Seine river cruise",{"text":476},"Palace of Versailles",{"text":478},"Disneyland Paris","Experience",{"image_url":287,"image_alt":481,"alt_text":287,"meta_title":286,"meta_description":482,"canonical_url":287,"schema_json":287,"include_in_sitemap":483,"robots_index":483,"robots_follow":483,"robots_advanced":287,"og_title":286,"og_description":482,"og_url":287,"twitter_card":484},"SeoMetadata image","Unresolved conflict drains time, damages trust and pushes good people to leave, and most workplace conflicts escalate because emotions are handled badly…",false,"summary",[],[487,495,505],{"id":488,"name":489,"name_2":287,"slug":490,"schedule_slug":491,"start_date":325,"end_date":326,"days":289,"hours":290,"city_id":384,"city_name":385,"price":492,"country_name":493,"program_level":319,"program_type":318,"short_details":494,"featured":250,"upcoming":250,"relevance_score":250},609606,"Management Skills for Office Managers","management-skills-for-office-managers","management-skills-for-office-managers-in-vienna",5100,"Austria","\u003Cp>Office managers keep the organisation running, yet they often juggle competing requests, informal authority and constant interruptions without formal management training. This programme gives office managers and administrative leaders practical skills to organise work and people, manage time and priorities, handle conflict, communicate with credibility and act as a trusted partner to senior managers.\u003C\u002Fp>",{"id":496,"name":497,"name_2":250,"slug":498,"schedule_slug":499,"start_date":500,"end_date":501,"days":289,"hours":290,"city_id":32,"city_name":406,"price":502,"country_name":503,"program_level":319,"program_type":318,"short_details":504,"featured":250,"upcoming":250,"relevance_score":250},683903,"Dispute Resolution, Conflict Management and Mediation","dispute-resolution-conflict-management-and-mediation","dispute-resolution-conflict-management-and-mediation-in-dubai","2026-10-26","2026-10-30",4500,"United Arab Emirates","\u003Cp>\u003Cspan style=\"font-weight: 400;\">To equip professionals with key skills and knowledge to manage, resolve, and mediate conflicts effectively in a professional setting.\u003C\u002Fspan>\u003C\u002Fp>",{"id":506,"name":507,"name_2":250,"slug":508,"schedule_slug":509,"start_date":345,"end_date":346,"days":289,"hours":290,"city_id":364,"city_name":365,"price":510,"country_name":365,"program_level":319,"program_type":318,"short_details":511,"featured":250,"upcoming":250,"relevance_score":250},643734,"Workplace Excellence: Planning, Innovation and Creativity","workplace-excellence-planning-innovation-and-creativity","workplace-excellence-planning-innovation-and-creativity-in-kuwait",4300,"\u003Cp>\u003Cspan style=\"font-weight: 400;\">The aim of this course is to equip participants with key skills for effective planning, follow-up, innovation, and creativity in the workplace.\u003C\u002Fspan>\u003C\u002Fp>","en",{"data":514,"code":280,"status":281,"message":537},[515,519,523,525,529,533],{"id":516,"title":517,"slug":518},28,"Executive Leadership & Senior Management","executive-leadership-and-senior-management",{"id":520,"title":521,"slug":522},30,"Leadership Development","leadership-development-2",{"id":304,"title":305,"slug":524},"management-skills",{"id":526,"title":527,"slug":528},18,"Human Resources & Talent Management","human-resources-and-talent-management",{"id":530,"title":531,"slug":532},21,"finance and accounting","finance-and-accounting",{"id":534,"title":535,"slug":536},32,"risk, governance, and compliance","risk-governance-and-compliance","message.Categories have been retrieved successfully"]