A hands-on program that blends reasoning tools, evidence evaluation, and decision design. Participants practice framing problems, testing assumptions, running scenarios, and communicating recommendations with confidence. Labs, templates, and role-plays turn concepts into repeatable routines for complex, cross-functional work.
Who Should Attend
Objectives
Course Outline
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Vague objectives, KPIs that measure activity instead of results and year-end ratings that surprise employees undermine trust in performance management. This programme gives managers and HR practitioners practical methods to translate strategy into clear objectives and meaningful KPIs, hold effective performance conversations and link results fairly to development and reward.
To provide participants with the knowledge, skills, and best practices in critical thinking, creativity, and innovation, enabling them to lead their teams and organizations effectively and drive success in today's competitive business environment.
HR professionals are judged on their conversations: with managers who want quick fixes, employees raising grievances, candidates, and leaders who need challenge rather than agreement. Weak interpersonal skills turn routine cases into disputes and erode trust in the function. This programme builds the listening, influencing, coaching and difficult-conversation skills HR practitioners need to handle people issues fairly and credibly.
