This course is designed to provide an in-depth understanding of conflict management, dispute resolution, and mediation. It covers various conflict management strategies, resolution techniques, and mediation processes to address conflicts in the workplace.
Who Should Attend
Objectives
Course Outline
Competencies
Kuwait
Related Topics
Unresolved conflict drains time, damages trust and pushes good people to leave, and most workplace conflicts escalate because emotions are handled badly rather than because the issue is hard. This programme builds the emotional intelligence and practical conflict skills staff and managers need to handle disagreement early, calmly and constructively.
Office managers keep the organisation running, yet they often juggle competing requests, informal authority and constant interruptions without formal management training. This programme gives office managers and administrative leaders practical skills to organise work and people, manage time and priorities, handle conflict, communicate with credibility and act as a trusted partner to senior managers.
To equip professionals with the skills and knowledge necessary to effectively manage follow-up activities, ensuring tasks are completed, objectives are met, and continuous improvement is achieved.
