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environment causes\u003C\u002Fli>\n\u003Cli>Early informal intervention\u003C\u002Fli>\n\u003Cli>Difficult conversations and conflict\u003C\u002Fli>\n\u003Cli>Performance improvement plans\u003C\u002Fli>\n\u003Cli>Documentation, fairness and HR policy\u003C\u002Fli>\n\u003Cli>When to escalate to formal procedures\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Building a Fair Performance System and Culture\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Rating scales and common rating errors\u003C\u002Fli>\n\u003Cli>Calibration meetings and bias reduction\u003C\u002Fli>\n\u003Cli>Linking performance to development and reward\u003C\u002Fli>\n\u003Cli>Using performance data and people analytics responsibly\u003C\u002Fli>\n\u003Cli>Well-being and its effect on performance\u003C\u002Fli>\n\u003Cli>Manager capability and accountability\u003C\u002Fli>\n\u003Cli>Action plan for your team\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>By the end of this programme, participants will be able to:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Explain the main factors that shape behaviour and attitudes at work\u003C\u002Fli>\n\u003Cli>Distinguish between behaviour, attitude and personality when assessing performance\u003C\u002Fli>\n\u003Cli>Write clear objectives and behavioural indicators linked to role and organisational goals\u003C\u002Fli>\n\u003Cli>Observe and record performance evidence objectively throughout the year\u003C\u002Fli>\n\u003Cli>Give specific, balanced feedback using a structured model\u003C\u002Fli>\n\u003Cli>Conduct coaching conversations that build commitment and capability\u003C\u002Fli>\n\u003Cli>Diagnose the causes of underperformance and choose an appropriate response\u003C\u002Fli>\n\u003Cli>Manage difficult conversations and performance improvement plans fairly\u003C\u002Fli>\n\u003Cli>Reduce rating bias and support calibration across teams\u003C\u002Fli>\n\u003Cli>Design recognition practices that reinforce desired behaviour\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cul>\n\u003Cli>\u003Cstrong>Line managers:\u003C\u002Fstrong> supervisors and managers responsible for teams\u003C\u002Fli>\n\u003Cli>\u003Cstrong>HR professionals:\u003C\u002Fstrong> HR business partners, performance management specialists and employee relations staff\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Team leaders:\u003C\u002Fstrong> team leaders preparing to take on formal performance management responsibilities\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Learning and development staff:\u003C\u002Fstrong> L&D specialists supporting manager capability programmes\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Department heads:\u003C\u002Fstrong> heads of function seeking more consistent performance practice in their area\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Participants should have experience managing people or supporting managers in performance management. The programme is not designed as an exam preparation course for any professional certification.\u003C\u002Fp>","\u003Cul>\n\u003Cli>Analysis of workplace behaviour and attitudes\u003C\u002Fli>\n\u003Cli>Objective setting and behavioural indicators\u003C\u002Fli>\n\u003Cli>Performance evidence collection\u003C\u002Fli>\n\u003Cli>Structured feedback delivery\u003C\u002Fli>\n\u003Cli>Coaching conversations\u003C\u002Fli>\n\u003Cli>Diagnosis of underperformance causes\u003C\u002Fli>\n\u003Cli>Performance improvement planning\u003C\u002Fli>\n\u003Cli>Rating calibration and bias reduction\u003C\u002Fli>\n\u003Cli>Recognition and reinforcement practices\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>Performance problems are often treated as skill gaps when the real causes are unclear expectations, weak feedback and attitudes shaped by how people are managed. This programme gives managers and HR professionals practical methods to define, observe, discuss and improve work behaviour and attitudes as part of everyday performance management.\u003C\u002Fp>","\u003Cp>Many organisations have a performance appraisal system, yet managers still find it hard to deal with behaviour and attitude issues. Expectations are vague, ratings are inflated to avoid conflict, feedback comes once a year and focuses on personality rather than behaviour. Engaged employees feel unrecognised and underperformance persists until it becomes a formal case.\u003C\u002Fp>\n\u003Cp>This programme treats performance management as a continuous management practice. It starts with what drives behaviour and attitudes at work, moves to setting clear behavioural expectations and objectives, then covers observation, feedback and coaching conversations, managing underperformance fairly, and building a system and culture that sustains good performance.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Built on recognised practice.\u003C\u002Fstrong> The programme references CIPD evidence reviews on performance management, goal-setting research, behavioural models such as the antecedent-behaviour-consequence approach, and established feedback models. It also draws on practice in competency frameworks used by public and private sector employers.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Decisions this programme improves.\u003C\u002Fstrong> How to write expectations that describe observable behaviour, when and how to give feedback, whether a problem is about ability, motivation or the environment, when to coach and when to take formal action, and how to rate performance fairly and consistently.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How it is delivered.\u003C\u002Fstrong> Twenty hours across five sessions, built around one running case: a team with a mix of high performers, a disengaged experienced employee and a new joiner struggling with expectations. Participants practise conversations through structured role plays and prepare an improvement plan.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>In-house option.\u003C\u002Fstrong> For organisations, the programme can be tailored to your own performance management system, competency framework, rating scales and HR policies, and delivered for line managers and HR business partners together.\u003C\u002Fp>","Training Program","Basic to Intermediate","mdi-comment",[324,332,336,340],{"id":325,"schedule_slug":326,"start_date":327,"end_date":328,"price":329,"city_id":330,"days":288,"city_name":331},611890,"employee-performance-management-behavior-and-attitudes-in-live-online","2026-12-27","2026-12-31","2900.00",19,"Live 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dir=\"ltr\" style=\"text-align: left;\">Access Elite Academy’s complete training portfolio live online. Organizations, distributed teams and professionals can join scheduled interactive sessions or request any program to be delivered online, subject to scheduling and delivery requirements.\u003C\u002Fp>","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Elite Academy’s Live Online Training provides access to our complete portfolio of professional programs without linking availability to a physical destination. Organizations, multi-location teams and individual professionals can join scheduled instructor-led sessions or request any program from the Elite Academy portfolio for live online delivery, subject to scheduling and delivery requirements. The format preserves real-time interaction, expert guidance and practical learning while removing the need to travel. Browse the current Live Online schedule below or request your preferred program and dates.\u003C\u002Fp>",{"image_url":286,"image_alt":498,"alt_text":286,"meta_title":285,"meta_description":499,"canonical_url":286,"schema_json":286,"include_in_sitemap":500,"robots_index":500,"robots_follow":500,"robots_advanced":286,"og_title":285,"og_description":499,"og_url":286,"twitter_card":501},"SeoMetadata image","Performance problems are often treated as skill gaps when the real causes are unclear expectations, weak feedback and attitudes shaped by how people are…",false,"summary",[],[504,515,526],{"id":505,"name":506,"name_2":286,"slug":507,"schedule_slug":508,"start_date":348,"end_date":349,"days":288,"hours":289,"city_id":509,"city_name":510,"price":511,"country_name":512,"continent_name":249,"continent_names":513,"program_level":321,"program_type":320,"short_details":514,"featured":249,"upcoming":249,"relevance_score":249},610231,"Making and Varying Employment Contracts and Essential HR for Managers - Employment Law","making-and-varying-employment-contracts-and-essential-hr-for-managers-employment-law","making-and-varying-employment-contracts-and-essential-hr-for-managers-employment-law-in-rome",13,"Rome",5900,"Italy",[],"\u003Cp>Many employment disputes start with a line manager who changed duties, hours or pay informally, or who handled a performance or conduct issue without a fair process. This programme gives managers and HR professionals a practical understanding of how employment contracts are formed and varied, and of the core HR responsibilities that line managers carry in law.\u003C\u002Fp>",{"id":516,"name":517,"name_2":249,"slug":518,"schedule_slug":519,"start_date":520,"end_date":521,"days":288,"hours":289,"city_id":33,"city_name":373,"price":522,"country_name":523,"continent_name":249,"continent_names":524,"program_level":321,"program_type":320,"short_details":525,"featured":249,"upcoming":249,"relevance_score":249},646072,"Payroll Management and Controls","payroll-management-and-controls","payroll-management-and-controls-in-dubai","2026-11-16","2026-11-20",4500,"United Arab Emirates",[],"\u003Cp>\u003Cspan style=\"font-weight: 400;\">To equip participants with comprehensive knowledge and advanced skills in managing payroll processes and implementing effective payroll controls to ensure accuracy, compliance, and efficiency in payroll operations.\u003C\u002Fspan>\u003C\u002Fp>",{"id":527,"name":528,"name_2":286,"slug":529,"schedule_slug":530,"start_date":521,"end_date":531,"days":288,"hours":289,"city_id":532,"city_name":533,"price":511,"country_name":534,"continent_name":249,"continent_names":535,"program_level":321,"program_type":320,"short_details":536,"featured":249,"upcoming":249,"relevance_score":249},645229,"Training Needs Analysis and Evaluation","training-needs-analysis-and-evaluation","training-needs-analysis-and-evaluation-in-madrid","2026-11-24",61,"Madrid","Spain",[],"\u003Cp>\u003Cspan style=\"font-weight: 400;\">To equip participants with the advanced knowledge and skills necessary to conduct effective training needs analysis (TNA) and evaluate training programs, ensuring alignment with organizational goals and enhancing workforce performance.\u003C\u002Fspan>\u003C\u002Fp>","en",{"data":539,"code":279,"status":280,"message":574},[540,546,553,557,561,568],{"id":541,"title":542,"slug":543,"slugs":544,"image_alt":542},28,"Executive Leadership & Senior Management","executive-leadership-and-senior-management",{"ar":545,"en":543},"القيادة-التنفيذية-والإدارة-العليا",{"id":547,"title":548,"slug":549,"slugs":550,"image_alt":552},30,"Leadership Development","leadership-development",{"ar":551,"en":549},"تطوير-القيادة","leadership-courses",{"id":310,"title":311,"slug":554,"slugs":555,"image_alt":313},"management-skills",{"ar":556,"en":554},"مهارات-الإدارة",{"id":305,"title":306,"slug":558,"slugs":559,"image_alt":301},"human-resources-and-talent-management",{"ar":560,"en":558},"الموارد-البشرية-وإدارة-المواهب",{"id":562,"title":563,"slug":564,"slugs":565,"image_alt":567},21,"finance and accounting","finance-and-accounting",{"ar":566,"en":564},"المالية-والمحاسبة","finance-accounting-courses",{"id":569,"title":570,"slug":571,"slugs":572,"image_alt":571},32,"risk, governance, and compliance","risk-governance-and-compliance",{"ar":573,"en":571},"إدارة-المخاطر-والحوكمة-والامتثال","message.Categories have been retrieved successfully"]