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departures\u003C\u002Fli>\n\u003Cli>Productivity standards and room credits\u003C\u002Fli>\n\u003Cli>Room allocation, rostering and flexible staffing\u003C\u002Fli>\n\u003Cli>Deep cleaning and preventive maintenance schedules\u003C\u002Fli>\n\u003Cli>Housekeeping and property management system integration\u003C\u002Fli>\n\u003Cli>Lean and 5S to reduce walking, waiting and searching\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Controlling Costs and Resources\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Housekeeping budget structure and labour cost control\u003C\u002Fli>\n\u003Cli>Linen par levels, inventory counts and loss control\u003C\u002Fli>\n\u003Cli>Chemical and amenity usage control and supplier management\u003C\u002Fli>\n\u003Cli>Equipment selection, maintenance and replacement\u003C\u002Fli>\n\u003Cli>Laundry operations: in-house or outsourced\u003C\u002Fli>\n\u003Cli>Water, energy and waste reduction in housekeeping\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Leading and Developing the Housekeeping Team\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>The supervisor's role: from checking to coaching\u003C\u002Fli>\n\u003Cli>Recruitment, induction and on-the-job training\u003C\u002Fli>\n\u003Cli>Motivation, recognition and staff retention\u003C\u002Fli>\n\u003Cli>Managing performance and handling difficult conversations\u003C\u002Fli>\n\u003Cli>Multicultural and multilingual teams\u003C\u002Fli>\n\u003Cli>Health, safety, ergonomics and chemical handling\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Measuring and Improving Performance\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Room inspection systems and quality audits\u003C\u002Fli>\n\u003Cli>Housekeeping indicators: cleanliness scores, productivity, cost per occupied room and turnover\u003C\u002Fli>\n\u003Cli>Using guest reviews and complaints for improvement\u003C\u002Fli>\n\u003Cli>Infection prevention and hygiene assurance\u003C\u002Fli>\n\u003Cli>Digital tools for task management and inspection\u003C\u002Fli>\n\u003Cli>Action plan: improving housekeeping performance in your property\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>By the end of this programme, participants will be able to:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Define clear, measurable cleaning and presentation standards for guest rooms and public areas\u003C\u002Fli>\n\u003Cli>Plan staffing and room allocation against forecast occupancy and productivity standards\u003C\u002Fli>\n\u003Cli>Design an inspection system that checks quality consistently and reduces repeat defects\u003C\u002Fli>\n\u003Cli>Control linen, chemicals, amenities and equipment costs through par levels and usage tracking\u003C\u002Fli>\n\u003Cli>Prepare and monitor a housekeeping budget and labour cost report\u003C\u002Fli>\n\u003Cli>Apply Lean and 5S methods to reduce wasted time and motion\u003C\u002Fli>\n\u003Cli>Coach, motivate and develop housekeeping staff and supervisors\u003C\u002Fli>\n\u003Cli>Apply safe working practices, chemical safety and infection prevention measures\u003C\u002Fli>\n\u003Cli>Use guest feedback and housekeeping indicators to prioritise improvement\u003C\u002Fli>\n\u003Cli>Coordinate effectively with front office, maintenance and other departments\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cul>\n\u003Cli>\u003Cstrong>Housekeeping managers:\u003C\u002Fstrong> executive housekeepers, assistant executive housekeepers and housekeeping managers\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Supervisors:\u003C\u002Fstrong> floor, public area and laundry supervisors\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Rooms division staff:\u003C\u002Fstrong> rooms division managers and front office managers who work closely with housekeeping\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Facilities management staff:\u003C\u002Fstrong> managers of cleaning and soft services in hospitals, universities and corporate facilities\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Hospitality professionals:\u003C\u002Fstrong> staff preparing for supervisory roles in housekeeping\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Participants should have working experience in housekeeping, rooms division or cleaning services. The programme is not designed as an exam preparation course for any professional certification.\u003C\u002Fp>","\u003Cul>\n\u003Cli>Housekeeping standards and procedures\u003C\u002Fli>\n\u003Cli>Workload planning and staff scheduling\u003C\u002Fli>\n\u003Cli>Room inspection and quality control\u003C\u002Fli>\n\u003Cli>Housekeeping budget and labour cost control\u003C\u002Fli>\n\u003Cli>Linen, chemical and amenity inventory control\u003C\u002Fli>\n\u003Cli>Lean and 5S in housekeeping operations\u003C\u002Fli>\n\u003Cli>Housekeeping team leadership and coaching\u003C\u002Fli>\n\u003Cli>Health, safety and hygiene in housekeeping\u003C\u002Fli>\n\u003Cli>Housekeeping performance indicators\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>Housekeeping is usually the largest department in a hotel or serviced facility and a major driver of guest satisfaction, labour cost and asset condition, yet it is often managed by habit. This programme gives housekeeping supervisors and managers practical tools to raise cleaning standards, improve productivity, control costs and lead their teams to consistent results.\u003C\u002Fp>","\u003Cp>Housekeeping performance often slips for familiar reasons. Standards are written but not checked in the same way by every supervisor. Room allocation and staffing do not match occupancy. Linen, chemicals and amenities are over-used or lost. Inspections find the same defects every week. Staff turnover is high, training is informal, and supervisors spend their time checking rooms rather than improving how the work is done. Guest reviews highlight cleanliness problems long before managers see them in reports.\u003C\u002Fp>\n\u003Cp>This programme treats housekeeping as an operation that can be measured and improved. It moves through five stages: setting clear standards, planning and scheduling work, controlling costs and resources, leading and developing the team, and measuring performance and improving it continuously. It keeps the focus on the three areas that matter most: profit, people and product.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Built on recognised practice.\u003C\u002Fstrong> The programme draws on established hospitality operations practice, Lean and 5S methods for workplace organisation, service quality concepts, occupational health and safety principles aligned with ISO 45001, safe chemical handling, infection prevention guidance for cleaning of guest and public areas, and recognised environmental practice in hospitality such as water, energy and waste reduction programmes.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Decisions this programme improves.\u003C\u002Fstrong> How many attendants to schedule for forecast occupancy; what room credit or productivity standard is realistic; how often to inspect and what to inspect; where to cut linen, chemical and amenity costs without harming quality; when to outsource; and how to recognise, coach and retain good staff.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How it is delivered.\u003C\u002Fstrong> Twenty hours across five sessions, built around one running case: a full-service hotel with falling cleanliness scores and rising labour cost. Participants rewrite a room cleaning standard, build a staffing plan against occupancy, analyse a cost report, design an inspection checklist and present an improvement plan.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>In-house option.\u003C\u002Fstrong> For organisations, the programme can be tailored to your own brand standards, property types, systems and staffing model, and delivered to housekeeping teams in hotels, serviced apartments, hospitals, universities and facilities management operations.\u003C\u002Fp>","Training Program","Basic to Intermediate","mdi-comment",[318,326],{"id":319,"schedule_slug":320,"start_date":321,"end_date":322,"price":323,"city_id":324,"days":289,"city_name":325},611520,"housekeeping-supervision-and-management-performance-improvement-in-live-online","2026-12-20","2026-12-24","2900.00",19,"Live Online",{"id":327,"schedule_slug":328,"start_date":329,"end_date":330,"price":323,"city_id":324,"days":289,"city_name":325},707110,"N\u002FA","2027-08-09","2027-08-13",[332,340,348,355,361,367,371,375,379,385,391,396,400],{"id":333,"schedule_slug":334,"start_date":335,"end_date":336,"price":337,"city_id":338,"days":289,"city_name":339},610025,"housekeeping-supervision-and-management-performance-improvement-in-vienna","2026-11-08","2026-11-12","5500.00",6,"Vienna",{"id":341,"schedule_slug":342,"start_date":343,"end_date":344,"price":345,"city_id":346,"days":289,"city_name":347},610497,"housekeeping-supervision-and-management-performance-improvement-in-casablanca","2026-11-22","2026-11-26","4300.00",23,"Casablanca",{"id":349,"schedule_slug":350,"start_date":351,"end_date":352,"price":353,"city_id":260,"days":289,"city_name":354},610738,"housekeeping-supervision-and-management-performance-improvement-in-kuala-lumpur","2026-11-29","2026-12-03","4500.00","Kuala Lumpur",{"id":356,"schedule_slug":357,"start_date":358,"end_date":359,"price":353,"city_id":32,"days":289,"city_name":360},611251,"housekeeping-supervision-and-management-performance-improvement-in-dubai","2026-12-13","2026-12-17","Dubai",{"id":362,"schedule_slug":328,"start_date":363,"end_date":364,"price":337,"city_id":365,"days":289,"city_name":366},700914,"2027-01-31","2027-02-04",33,"Riyadh",{"id":368,"schedule_slug":328,"start_date":369,"end_date":370,"price":353,"city_id":260,"days":289,"city_name":354},701782,"2027-03-15","2027-03-19",{"id":372,"schedule_slug":328,"start_date":369,"end_date":370,"price":373,"city_id":292,"days":289,"city_name":374},701818,"5900.00","London",{"id":376,"schedule_slug":328,"start_date":377,"end_date":378,"price":353,"city_id":32,"days":289,"city_name":360},703319,"2027-05-03","2027-05-07",{"id":380,"schedule_slug":328,"start_date":381,"end_date":382,"price":353,"city_id":383,"days":289,"city_name":384},705045,"2027-06-20","2027-06-24",46,"Doha",{"id":386,"schedule_slug":328,"start_date":387,"end_date":388,"price":337,"city_id":389,"days":289,"city_name":390},705215,"2027-06-21","2027-06-25",12,"Paris",{"id":392,"schedule_slug":328,"start_date":393,"end_date":394,"price":353,"city_id":255,"days":289,"city_name":395},707513,"2027-08-23","2027-08-27","Istanbul",{"id":397,"schedule_slug":328,"start_date":398,"end_date":399,"price":373,"city_id":292,"days":289,"city_name":374},709387,"2027-10-18","2027-10-22",{"id":401,"schedule_slug":328,"start_date":402,"end_date":403,"price":353,"city_id":32,"days":289,"city_name":360},711464,"2027-12-20","2027-12-24",{"id":324,"city_name":325,"city_slug":405,"country_id":406,"country_name":407,"country_continent":407,"featured":408,"price":409,"image_alt":405,"image_icon":410,"title":325,"h1_tag":325,"content":411,"description":412,"what_to_do":287,"cover":287},"live-online",17,"Online",0,2900,"mdi-microsoft-internet-explorer","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Access Elite Academy’s complete training portfolio live online. Organizations, distributed teams and professionals can join scheduled interactive sessions or request any program to be delivered online, subject to scheduling and delivery requirements.\u003C\u002Fp>","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Elite Academy’s Live Online Training provides access to our complete portfolio of professional programs without linking availability to a physical destination. Organizations, multi-location teams and individual professionals can join scheduled instructor-led sessions or request any program from the Elite Academy portfolio for live online delivery, subject to scheduling and delivery requirements. The format preserves real-time interaction, expert guidance and practical learning while removing the need to travel. Browse the current Live Online schedule below or request your preferred program and dates.\u003C\u002Fp>",{"image_url":287,"image_alt":414,"alt_text":287,"meta_title":286,"meta_description":415,"canonical_url":287,"schema_json":287,"include_in_sitemap":416,"robots_index":416,"robots_follow":416,"robots_advanced":287,"og_title":286,"og_description":415,"og_url":287,"twitter_card":417},"SeoMetadata image","Housekeeping is usually the largest department in a hotel or serviced facility and a major driver of guest satisfaction, labour cost and asset condition, yet…",false,"summary",[],[420,431,441],{"id":421,"name":422,"name_2":423,"slug":424,"schedule_slug":425,"start_date":426,"end_date":427,"days":289,"hours":290,"city_id":32,"city_name":360,"price":428,"country_name":429,"program_level":315,"program_type":314,"short_details":430,"featured":250,"upcoming":250,"relevance_score":250},683892,"Effective Management of Building Operation and Maintenance Contracts","Planning, Implementation, and Monitoring","effective-management-of-building-operation-and-maintenance-contracts","effective-management-of-building-operation-and-maintenance-contracts-in-dubai","2026-10-26","2026-10-30",4500,"United Arab Emirates","\u003Cp>\u003Cspan style=\"font-weight: 400;\">To provide participants with the knowledge and skills necessary to effectively manage, monitor, and implement contracts for the operation and maintenance of buildings and facilities, including understanding contract management principles, planning and scheduling maintenance tasks, and evaluating contractor performance.\u003C\u002Fspan>\u003C\u002Fp>",{"id":432,"name":433,"name_2":287,"slug":434,"schedule_slug":435,"start_date":436,"end_date":437,"days":289,"hours":290,"city_id":346,"city_name":347,"price":438,"country_name":439,"program_level":315,"program_type":314,"short_details":440,"featured":250,"upcoming":250,"relevance_score":250},609837,"Managing Maintenance for Buildings and Facilities","managing-maintenance-for-buildings-and-facilities","managing-maintenance-for-buildings-and-facilities-in-casablanca","2026-11-01","2026-11-05",4300,"Morocco","\u003Cp>Buildings and facilities cost far more to run over their life than to build, yet maintenance is often reactive, underfunded and poorly recorded until failures affect safety, service and budgets. This programme gives facility and maintenance practitioners a practical system for planning, organising, contracting, controlling and improving building maintenance.\u003C\u002Fp>",{"id":442,"name":443,"name_2":287,"slug":444,"schedule_slug":445,"start_date":343,"end_date":344,"days":289,"hours":290,"city_id":292,"city_name":374,"price":446,"country_name":447,"program_level":315,"program_type":314,"short_details":448,"featured":250,"upcoming":250,"relevance_score":250},610484,"Facilities Management for Construction","facilities-management-for-construction","facilities-management-for-construction-in-london",5900,"United Kingdom","\u003Cp>Many buildings and infrastructure assets start their operating life with missing records, systems that are hard to maintain and costs nobody planned for, because facilities management was not involved during design and construction. This programme shows how to bring FM thinking into projects early, manage handover properly and set up the asset for efficient, safe operation.\u003C\u002Fp>","en",{"data":451,"code":280,"status":281,"message":475},[452,456,460,464,467,471],{"id":453,"title":454,"slug":455},28,"Executive Leadership & Senior Management","executive-leadership-and-senior-management",{"id":457,"title":458,"slug":459},30,"Leadership Development","leadership-development-2",{"id":461,"title":462,"slug":463},29,"management skills","management-skills",{"id":305,"title":465,"slug":466},"Human Resources & Talent Management","human-resources-and-talent-management",{"id":468,"title":469,"slug":470},21,"finance and accounting","finance-and-accounting",{"id":472,"title":473,"slug":474},32,"risk, governance, and compliance","risk-governance-and-compliance","message.Categories have been retrieved successfully"]