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liability, engineering and motor wordings\u003C\u002Fli>\n\u003Cli>Life and health cover: common areas of misunderstanding\u003C\u002Fli>\n\u003Cli>Drafting clear wordings and reviewing cover before a loss\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Managing the Claims Process\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Notification, first response and claim documentation\u003C\u002Fli>\n\u003Cli>Coverage assessment, reservation of rights and declinature\u003C\u002Fli>\n\u003Cli>Loss adjusters, surveyors and experts: appointment and oversight\u003C\u002Fli>\n\u003Cli>Quantifying losses: indemnity, average, excess, limits and business interruption\u003C\u002Fli>\n\u003Cli>Reserving, claims files and management information\u003C\u002Fli>\n\u003Cli>Fair treatment of customers and claims handling conduct expectations\u003C\u002Fli>\n\u003Cli>Digital claims handling, automation and analytics\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Complex Claims, Fraud and 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enforcement under the New York Convention\u003C\u002Fli>\n\u003Cli>Litigation: when it is the right route and what it costs\u003C\u002Fli>\n\u003Cli>Lessons from disputes: feeding findings back into wording and claims practice\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>By the end of this programme, participants will be able to:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Explain the legal principles of insurance contracts and how they affect cover and claims\u003C\u002Fli>\n\u003Cli>Read a policy wording and identify the insuring clause, definitions, exclusions, conditions and warranties\u003C\u002Fli>\n\u003Cli>Assess disclosure and misrepresentation issues and their possible consequences for a claim\u003C\u002Fli>\n\u003Cli>Map the claims process from notification to settlement and identify common failure points\u003C\u002Fli>\n\u003Cli>Apply indemnity, average, excess and limit provisions to calculate a claim settlement\u003C\u002Fli>\n\u003Cli>Evaluate when to appoint loss adjusters and experts and how to manage their work\u003C\u002Fli>\n\u003Cli>Recognise indicators of insurance fraud and respond proportionately\u003C\u002Fli>\n\u003Cli>Identify recovery options through subrogation, contribution and reinsurance\u003C\u002Fli>\n\u003Cli>Compare negotiation, complaints schemes, mediation, arbitration and litigation for resolving a dispute\u003C\u002Fli>\n\u003Cli>Recommend wording and process improvements that reduce future disputes\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cul>\n\u003Cli>\u003Cstrong>Insurance professionals:\u003C\u002Fstrong> claims handlers, claims managers, underwriters and technical staff\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Brokers and intermediaries:\u003C\u002Fstrong> account executives and claims advocates supporting commercial clients\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Risk and insurance managers:\u003C\u002Fstrong> staff in corporations, government entities and national companies who buy insurance and manage claims\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Legal and compliance professionals:\u003C\u002Fstrong> in-house lawyers, legal advisers and compliance officers dealing with insurance matters\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Regulatory staff:\u003C\u002Fstrong> officers in insurance supervisors and complaints units\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Participants should have working experience of insurance, claims, risk management or legal matters. The programme is not designed as an exam preparation course for any professional certification.\u003C\u002Fp>","\u003Cul>\n\u003Cli>Insurance contract principles and disclosure duties\u003C\u002Fli>\n\u003Cli>Policy wording analysis and interpretation\u003C\u002Fli>\n\u003Cli>Coverage assessment and reservation of rights\u003C\u002Fli>\n\u003Cli>Claims process management and loss quantification\u003C\u002Fli>\n\u003Cli>Oversight of loss adjusters and experts\u003C\u002Fli>\n\u003Cli>Insurance fraud indicators and response\u003C\u002Fli>\n\u003Cli>Subrogation, contribution and recoveries\u003C\u002Fli>\n\u003Cli>Claims settlement negotiation\u003C\u002Fli>\n\u003Cli>Insurance dispute resolution options\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>Most insurance disputes start long before a claim: in unclear wording, incomplete disclosure, weak notification and poor claim records. This programme gives insurers, brokers, risk managers and legal staff a practical understanding of how policies are formed and interpreted, how claims are handled and settled, and how disputes can be resolved through negotiation, complaints, mediation, arbitration or the courts.\u003C\u002Fp>","\u003Cp>Claims turn into disputes for predictable reasons. The policyholder did not understand the cover or its conditions, material facts were not disclosed at placement, a notification deadline was missed, exclusions were drafted ambiguously, or the claim was handled slowly and without clear communication. Insured organisations often discover the limits of their cover only after a loss, and insurers face complaints, regulatory attention and litigation costs that could have been avoided.\u003C\u002Fp>\n\u003Cp>This programme follows the life of an insurance contract from placement to settlement. It moves through five stages: the legal principles behind insurance contracts, reading and interpreting policy wordings, managing the claims process, handling complex and disputed claims, and choosing the right route to resolve a dispute.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Built on recognised practice.\u003C\u002Fstrong> The programme references the core principles of insurance law, including utmost good faith, insurable interest, indemnity, proximate cause, contribution and subrogation, the Insurance Core Principles of the International Association of Insurance Supervisors (IAIS) on conduct of business and fair treatment of customers, ISO 10002 on complaints handling, and widely used dispute resolution frameworks such as the UNCITRAL Model Law on International Commercial Arbitration and the New York Convention. Participants learn to apply these principles, while local law and regulation are treated as the final reference.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Decisions this programme improves.\u003C\u002Fstrong> Whether a loss falls within cover and how exclusions and conditions apply; how to reserve rights without damaging the relationship; when to appoint a loss adjuster or expert; whether to settle, negotiate or defend a claim; which dispute resolution route fits the value, complexity and relationship; and how to draft or buy wording that prevents the next dispute.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How it is delivered.\u003C\u002Fstrong> Twenty hours across five sessions, built around one running case: a commercial property and business interruption claim following a fire, with disputed disclosure, a contested exclusion and a subrogation opportunity. Participants analyse the wording, assess coverage, plan the claim, negotiate a settlement and compare dispute resolution options.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>In-house option.\u003C\u002Fstrong> For organisations, the programme can be tailored to your own lines of business, policy wordings, claims procedures and regulatory environment, and delivered to underwriting, claims, legal and risk teams together so that wording, handling and dispute decisions are consistent.\u003C\u002Fp>","Training Program","Basic to Intermediate","mdi-comment",[315],{"id":316,"schedule_slug":317,"start_date":318,"end_date":319,"price":320,"city_id":260,"days":289,"city_name":321},610516,"insurance-contracts-claims-and-dispute-resolution-in-kuala-lumpur","2026-11-22","2026-11-26","4500.00","Kuala Lumpur",[323,331,339,345,353,358,362,368],{"id":324,"schedule_slug":325,"start_date":326,"end_date":327,"price":328,"city_id":329,"days":289,"city_name":330},609800,"insurance-contracts-claims-and-dispute-resolution-in-vienna","2026-11-01","2026-11-05","5500.00",6,"Vienna",{"id":332,"schedule_slug":333,"start_date":334,"end_date":335,"price":336,"city_id":337,"days":289,"city_name":338},610039,"insurance-contracts-claims-and-dispute-resolution-in-live-online","2026-11-08","2026-11-12","2900.00",19,"Live Online",{"id":340,"schedule_slug":341,"start_date":342,"end_date":343,"price":320,"city_id":32,"days":289,"city_name":344},611005,"insurance-contracts-claims-and-dispute-resolution-in-dubai","2026-12-06","2026-12-10","Dubai",{"id":346,"schedule_slug":347,"start_date":348,"end_date":349,"price":350,"city_id":351,"days":289,"city_name":352},611794,"insurance-contracts-claims-and-dispute-resolution-in-london","2026-12-27","2026-12-31","5900.00",4,"London",{"id":354,"schedule_slug":355,"start_date":356,"end_date":357,"price":350,"city_id":351,"days":289,"city_name":352},701533,"N\u002FA","2027-03-08","2027-03-12",{"id":359,"schedule_slug":355,"start_date":360,"end_date":361,"price":320,"city_id":32,"days":289,"city_name":344},706400,"2027-07-26","2027-07-30",{"id":363,"schedule_slug":355,"start_date":364,"end_date":365,"price":320,"city_id":366,"days":289,"city_name":367},706619,"2027-08-01","2027-08-05",31,"Manama",{"id":369,"schedule_slug":355,"start_date":370,"end_date":371,"price":336,"city_id":337,"days":289,"city_name":338},711657,"2027-12-20","2027-12-24",{"id":260,"city_name":321,"city_slug":373,"country_id":260,"country_name":374,"country_continent":375,"featured":32,"price":376,"image_alt":377,"image_icon":250,"title":250,"h1_tag":378,"content":379,"description":380,"what_to_do":381,"cover":287},"kuala-lumpur","Malaysia","Asia",4500,"Kuala Lampur","Training courses in Kuala Lumpur, Malaysia","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Explore professional training in Kuala Lumpur across Elite Academy’s full range of disciplines. The city’s position as a well-established Southeast Asian business hub with strong international connectivity makes it an attractive international setting for scheduled courses and programs arranged to your preferred topic and dates.\u003C\u002Fp>","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Elite Academy can deliver its full range of professional training programs in Kuala Lumpur, Malaysia. Because the city is a well-established Southeast Asian business hub with strong international connectivity, it provides a strong international environment for participants from organizations as well as individual professionals. The courses shown on this page represent the programs currently scheduled in Kuala Lumpur; they do not limit what can be delivered there. If your preferred course or date is not listed, you can request any program from our portfolio to be arranged in Kuala Lumpur, subject to scheduling and delivery requirements.\u003C\u002Fp>",{"food":382,"places":391,"shopping":400,"experience":409},{"items":383,"title":390},[384,386,388],{"text":385},"Jalan Alor",{"text":387},"Nasi Kandar Pelita",{"text":389},"Madam Kwan's","Dining",{"items":392,"title":399},[393,395,397],{"text":394},"Petronas Twin Towers",{"text":396},"Batu Caves",{"text":398},"KL Tower","Landmarks",{"items":401,"title":408},[402,404,406],{"text":403},"Suria KLCC",{"text":405},"Pavilion Kuala Lumpur",{"text":407},"Central Market (Pasar Seni)","Shopping",{"items":410,"title":417},[411,413,415],{"text":412},"KL Forest Eco Park canopy walk",{"text":414},"Aquaria KLCC",{"text":416},"Putrajaya day trip","Experience",{"image_url":287,"image_alt":419,"alt_text":287,"meta_title":286,"meta_description":420,"canonical_url":287,"schema_json":287,"include_in_sitemap":421,"robots_index":421,"robots_follow":421,"robots_advanced":287,"og_title":286,"og_description":420,"og_url":287,"twitter_card":422},"SeoMetadata image","Most insurance disputes start long before a claim: in unclear wording, incomplete disclosure, weak notification and poor claim records.",false,"summary",[],[425,435,444],{"id":426,"name":427,"name_2":287,"slug":428,"schedule_slug":429,"start_date":326,"end_date":327,"days":289,"hours":290,"city_id":430,"city_name":431,"price":432,"country_name":433,"program_level":312,"program_type":311,"short_details":434,"featured":250,"upcoming":250,"relevance_score":250},609799,"Health-Insurance Procedures and Systems","health-insurance-procedures-and-systems","health-insurance-procedures-and-systems-in-prague",14,"Prague",5500,"Czechia","\u003Cp>Health insurance loses money and trust in the gaps between policy wording, pre-authorisation, coding and claims payment: rejected claims, delayed payments, leakage and disputes between payers and providers. This programme gives payer, provider and administrator teams a clear, end-to-end view of health insurance procedures and the systems that run them, with practical controls at each step.\u003C\u002Fp>",{"id":436,"name":437,"name_2":287,"slug":438,"schedule_slug":439,"start_date":334,"end_date":335,"days":289,"hours":290,"city_id":440,"city_name":441,"price":432,"country_name":442,"program_level":312,"program_type":311,"short_details":443,"featured":250,"upcoming":250,"relevance_score":250},610160,"Workshop on Fire Risk Insurance","workshop-on-fire-risk-insurance","workshop-on-fire-risk-insurance-in-paris",12,"Paris","France","\u003Cp>After a major fire, many organisations discover that their property was undervalued, their business interruption cover was too short, or a policy condition was not met. This workshop shows risk, insurance and facilities teams how fire risk is assessed, priced and insured, and how to buy, manage and claim on fire and business interruption cover with confidence.\u003C\u002Fp>",{"id":445,"name":446,"name_2":250,"slug":447,"schedule_slug":448,"start_date":449,"end_date":450,"days":289,"hours":290,"city_id":337,"city_name":338,"price":451,"country_name":452,"program_level":312,"program_type":311,"short_details":453,"featured":250,"upcoming":250,"relevance_score":250},693869,"CII Diploma in Insurance Preparation","cii-diploma-in-insurance-preparation","cii-diploma-in-insurance-preparation-in-live-online","2026-12-07","2026-12-11",2900,"Online","\u003Cp>\u003Cspan style=\"font-weight: 400;\">To provide participants with the comprehensive knowledge and skills required to prepare for and successfully pass the Chartered Insurance Institute (CII) Diploma in Insurance exams, advancing their careers in the insurance industry.\u003C\u002Fspan>\u003C\u002Fp>","en",{"start_date":318,"city_id":287},{"data":457,"code":280,"status":281,"message":482},[458,462,466,470,474,478],{"id":459,"title":460,"slug":461},28,"Executive Leadership & Senior Management","executive-leadership-and-senior-management",{"id":463,"title":464,"slug":465},30,"Leadership Development","leadership-development-2",{"id":467,"title":468,"slug":469},29,"management skills","management-skills",{"id":471,"title":472,"slug":473},18,"Human Resources & Talent Management","human-resources-and-talent-management",{"id":475,"title":476,"slug":477},21,"finance and accounting","finance-and-accounting",{"id":479,"title":480,"slug":481},32,"risk, governance, and compliance","risk-governance-and-compliance","message.Categories have been retrieved successfully"]