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model\u003C\u002Fli>\n\u003Cli>Building a business partnering relationship with leaders\u003C\u002Fli>\n\u003Cli>Communicating policy changes so they are understood and accepted\u003C\u002Fli>\n\u003Cli>Working across cultures, generations and hybrid teams\u003C\u002Fli>\n\u003Cli>Candidate and employee experience: interviews, onboarding and exits\u003C\u002Fli>\n\u003Cli>Personal development plan for interpersonal effectiveness\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>By the end of this programme, participants will be able to:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Assess their own interpersonal style and its effect on managers and employees\u003C\u002Fli>\n\u003Cli>Use active listening and structured questioning to uncover the real issue behind a request or complaint\u003C\u002Fli>\n\u003Cli>Influence line managers and senior leaders using evidence, framing and business language\u003C\u002Fli>\n\u003Cli>Challenge a manager's proposed action constructively when it creates risk or unfairness\u003C\u002Fli>\n\u003Cli>Plan and conduct difficult conversations, including performance, grievance and disciplinary discussions\u003C\u002Fli>\n\u003Cli>Respond to strong emotions such as anger, distress or defensiveness while keeping the conversation on track\u003C\u002Fli>\n\u003Cli>Select an appropriate approach to workplace conflict, including informal resolution and mediation\u003C\u002Fli>\n\u003Cli>Apply fairness and neutrality principles when hearing cases and communicating outcomes\u003C\u002Fli>\n\u003Cli>Coach line managers to handle people issues with more confidence\u003C\u002Fli>\n\u003Cli>Deliver unwelcome news, such as restructuring decisions, clearly and respectfully\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cul>\n\u003Cli>\u003Cstrong>HR business partners and generalists:\u003C\u002Fstrong> HR officers, advisers and business partners who support line managers\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Employee relations specialists:\u003C\u002Fstrong> staff who handle grievances, disciplinary cases and workplace conflict\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Talent specialists:\u003C\u002Fstrong> recruitment, learning and development and performance management professionals\u003C\u002Fli>\n\u003Cli>\u003Cstrong>HR supervisors and team leaders\u003C\u002Fstrong> responsible for the quality of HR service and advice\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Line managers\u003C\u002Fstrong> with delegated HR responsibilities\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Participants should have working experience in human resources or in managing people. The programme is not designed as an exam preparation course for any professional certification.\u003C\u002Fp>","\u003Cul>\n\u003Cli>Credibility and trust as an HR professional\u003C\u002Fli>\n\u003Cli>Active listening and case diagnosis\u003C\u002Fli>\n\u003Cli>Influencing and constructively challenging managers\u003C\u002Fli>\n\u003Cli>Planning and conducting difficult conversations\u003C\u002Fli>\n\u003Cli>Handling strong emotions in HR meetings\u003C\u002Fli>\n\u003Cli>Workplace conflict resolution and mediation principles\u003C\u002Fli>\n\u003Cli>Fair process and organisational justice\u003C\u002Fli>\n\u003Cli>Coaching line managers\u003C\u002Fli>\n\u003Cli>Communicating unwelcome decisions and change\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>HR professionals are judged on their conversations: with managers who want quick fixes, employees raising grievances, candidates, and leaders who need challenge rather than agreement. Weak interpersonal skills turn routine cases into disputes and erode trust in the function. This programme builds the listening, influencing, coaching and difficult-conversation skills HR practitioners need to handle people issues fairly and credibly.\u003C\u002Fp>","\u003Cp>Most HR work happens in conversations: advising a line manager on performance, hearing a grievance, delivering a restructuring decision, interviewing a candidate or challenging a senior leader. Many HR practitioners are strong on policy but less confident in these moments. They may avoid conflict, over-rely on procedure, struggle to influence managers or let emotional conversations drift. The result is escalated cases, inconsistent decisions, low trust in HR and missed opportunities to act as a credible business partner.\u003C\u002Fp>\n\u003Cp>This programme builds interpersonal capability for the specific situations HR professionals face. It moves from self-awareness and trust, through listening, questioning and influence with managers and leaders, to handling difficult and emotional conversations, managing conflict and investigations fairly, and coaching managers to handle people issues themselves.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Built on recognised practice.\u003C\u002Fstrong> The programme references the behaviours described in the CIPD Profession Map and the SHRM Body of Applied Skills and Knowledge, together with widely used models such as emotional intelligence frameworks, the Thomas-Kilmann conflict modes, principled negotiation, the GROW coaching model and organisational justice principles. They are used as practical tools for real HR situations.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Decisions this programme improves.\u003C\u002Fstrong> When to advise and when to challenge a manager; how to structure a grievance, disciplinary or performance conversation; when informal resolution or mediation is appropriate and when a formal process is needed; how to deliver unwelcome decisions with dignity; and how to build trust with employees without compromising neutrality.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How it is delivered.\u003C\u002Fstrong> Twenty hours across five sessions, built around a running case in a mid-sized organisation: a line manager requesting a quick dismissal, an employee grievance, a team conflict and a restructuring announcement. 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dir=\"ltr\" style=\"text-align: left;\">Access Elite Academy’s complete training portfolio live online. Organizations, distributed teams and professionals can join scheduled interactive sessions or request any program to be delivered online, subject to scheduling and delivery requirements.\u003C\u002Fp>","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Elite Academy’s Live Online Training provides access to our complete portfolio of professional programs without linking availability to a physical destination. Organizations, multi-location teams and individual professionals can join scheduled instructor-led sessions or request any program from the Elite Academy portfolio for live online delivery, subject to scheduling and delivery requirements. The format preserves real-time interaction, expert guidance and practical learning while removing the need to travel. Browse the current Live Online schedule below or request your preferred program and dates.\u003C\u002Fp>",{"image_url":286,"image_alt":486,"alt_text":286,"meta_title":487,"meta_description":488,"canonical_url":286,"schema_json":286,"include_in_sitemap":489,"robots_index":489,"robots_follow":489,"robots_advanced":286,"og_title":285,"og_description":488,"og_url":286,"twitter_card":490},"SeoMetadata image","Interpersonal Skills for HR Professionals | Elite Academy","HR professionals are judged on their conversations: with managers who want quick fixes, employees raising grievances, candidates, and leaders who need…",false,"summary",[],[493,506,518],{"id":494,"name":495,"name_2":286,"slug":496,"schedule_slug":497,"start_date":498,"end_date":499,"days":288,"hours":289,"city_id":500,"city_name":501,"price":502,"country_name":503,"continent_name":249,"continent_names":504,"program_level":321,"program_type":320,"short_details":505,"featured":249,"upcoming":249,"relevance_score":249},610231,"Making and Varying Employment Contracts and Essential HR for Managers - Employment Law","making-and-varying-employment-contracts-and-essential-hr-for-managers-employment-law","making-and-varying-employment-contracts-and-essential-hr-for-managers-employment-law-in-rome","2026-11-15","2026-11-19",13,"Rome",5900,"Italy",[],"\u003Cp>Many employment disputes start with a line manager who changed duties, hours or pay informally, or who handled a performance or conduct issue without a fair process. This programme gives managers and HR professionals a practical understanding of how employment contracts are formed and varied, and of the core HR responsibilities that line managers carry in law.\u003C\u002Fp>",{"id":507,"name":508,"name_2":509,"slug":510,"schedule_slug":511,"start_date":512,"end_date":513,"days":288,"hours":289,"city_id":259,"city_name":370,"price":514,"country_name":515,"continent_name":249,"continent_names":516,"program_level":321,"program_type":320,"short_details":517,"featured":249,"upcoming":249,"relevance_score":249},642763,"Leading with Critical Thinking, Creativity and Innovation","Empowering Leaders to Drive Organizational Success","leading-with-critical-thinking-creativity-and-innovation","leading-with-critical-thinking-creativity-and-innovation-in-kuala-lumpur","2026-11-16","2026-11-20",4500,"Malaysia",[],"\u003Cp>\u003Cspan style=\"font-weight: 400;\">To provide participants with the knowledge, skills, and best practices in critical thinking, creativity, and innovation, enabling them to lead their teams and organizations effectively and drive success in today's competitive business environment.\u003C\u002Fspan>\u003C\u002Fp>",{"id":519,"name":520,"name_2":286,"slug":521,"schedule_slug":522,"start_date":513,"end_date":523,"days":288,"hours":289,"city_id":524,"city_name":525,"price":502,"country_name":526,"continent_name":249,"continent_names":527,"program_level":321,"program_type":320,"short_details":528,"featured":249,"upcoming":249,"relevance_score":249},645229,"Training Needs Analysis and Evaluation","training-needs-analysis-and-evaluation","training-needs-analysis-and-evaluation-in-madrid","2026-11-24",61,"Madrid","Spain",[],"\u003Cp>\u003Cspan style=\"font-weight: 400;\">To equip participants with the advanced knowledge and skills necessary to conduct effective training needs analysis (TNA) and evaluate training programs, ensuring alignment with organizational goals and enhancing workforce performance.\u003C\u002Fspan>\u003C\u002Fp>","en",{"data":531,"code":279,"status":280,"message":569},[532,538,545,552,556,563],{"id":533,"title":534,"slug":535,"slugs":536,"image_alt":534},28,"Executive Leadership & Senior Management","executive-leadership-and-senior-management",{"ar":537,"en":535},"القيادة-التنفيذية-والإدارة-العليا",{"id":539,"title":540,"slug":541,"slugs":542,"image_alt":544},30,"Leadership Development","leadership-development",{"ar":543,"en":541},"تطوير-القيادة","leadership-courses",{"id":546,"title":547,"slug":548,"slugs":549,"image_alt":551},29,"management skills","management-skills",{"ar":550,"en":548},"مهارات-الإدارة","management-courses",{"id":305,"title":306,"slug":553,"slugs":554,"image_alt":301},"human-resources-and-talent-management",{"ar":555,"en":553},"الموارد-البشرية-وإدارة-المواهب",{"id":557,"title":558,"slug":559,"slugs":560,"image_alt":562},21,"finance and accounting","finance-and-accounting",{"ar":561,"en":559},"المالية-والمحاسبة","finance-accounting-courses",{"id":564,"title":565,"slug":566,"slugs":567,"image_alt":566},32,"risk, governance, and compliance","risk-governance-and-compliance",{"ar":568,"en":566},"إدارة-المخاطر-والحوكمة-والامتثال","message.Categories have been retrieved successfully"]