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they differ from KPIs\u003C\u002Fli>\n\u003Cli>Stakeholder and customer-focused indicators\u003C\u002Fli>\n\u003Cli>Process, quality and productivity indicators\u003C\u002Fli>\n\u003Cli>People, sustainability and risk indicators\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Defining KPIs and Setting Targets\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>The KPI definition sheet: formula, unit, source, frequency and owner\u003C\u002Fli>\n\u003Cli>SMART criteria and testing indicator quality\u003C\u002Fli>\n\u003Cli>Baselines, benchmarks and trend analysis\u003C\u002Fli>\n\u003Cli>Setting targets and tolerance thresholds\u003C\u002Fli>\n\u003Cli>Composite indices and weighting\u003C\u002Fli>\n\u003Cli>Cascading and aligning KPIs across levels\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Data, Dashboards and Reporting\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Data collection, quality and governance\u003C\u002Fli>\n\u003Cli>Designing dashboards that show exceptions clearly\u003C\u002Fli>\n\u003Cli>Visual display of trends, targets and variation\u003C\u002Fli>\n\u003Cli>Business intelligence tools and automation\u003C\u002Fli>\n\u003Cli>Using analytics and AI to support forecasting: potential and limits\u003C\u002Fli>\n\u003Cli>Reporting to executives and boards\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Using KPIs to Drive Improvement\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Performance review meetings and action tracking\u003C\u002Fli>\n\u003Cli>Root cause analysis when indicators go off track\u003C\u002Fli>\n\u003Cli>Linking KPIs to individual performance and incentives with care\u003C\u002Fli>\n\u003Cli>Preventing gaming and managing unintended consequences\u003C\u002Fli>\n\u003Cli>Reviewing and retiring KPIs\u003C\u002Fli>\n\u003Cli>Managing a KPI implementation project\u003C\u002Fli>\n\u003Cli>Action plan: improving your KPI framework\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>By the end of this programme, participants will be able to:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Explain the role of KPIs within a performance management system\u003C\u002Fli>\n\u003Cli>Distinguish KPIs from other measures and leading indicators from lagging ones\u003C\u002Fli>\n\u003Cli>Link KPIs to strategic objectives using strategy maps and logic models\u003C\u002Fli>\n\u003Cli>Select indicators that reflect the needs of customers, stakeholders and internal processes\u003C\u002Fli>\n\u003Cli>Write complete KPI definitions, including formula, data source, frequency and owner\u003C\u002Fli>\n\u003Cli>Set baselines and targets using benchmarks, trends and capability\u003C\u002Fli>\n\u003Cli>Cascade KPIs from organisation to department and individual level\u003C\u002Fli>\n\u003Cli>Design dashboards and reports that highlight exceptions and support decisions\u003C\u002Fli>\n\u003Cli>Run performance review meetings that lead to agreed actions\u003C\u002Fli>\n\u003Cli>Manage a KPI implementation project and avoid common pitfalls such as gaming\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cul>\n\u003Cli>\u003Cstrong>Strategy and performance professionals:\u003C\u002Fstrong> strategy managers, performance management and excellence officers\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Department and business unit managers\u003C\u002Fstrong> responsible for results\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Business and data analysts\u003C\u002Fstrong> preparing performance reports and dashboards\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Quality and institutional excellence staff\u003C\u002Fstrong> working with excellence models\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Senior professionals\u003C\u002Fstrong> involved in planning and linking objectives to measures\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Participants should have some experience of planning, reporting or managing performance. The programme is not designed as an exam preparation course for any professional certification.\u003C\u002Fp>","\u003Cul>\n\u003Cli>KPI selection and alignment with strategy\u003C\u002Fli>\n\u003Cli>Strategy maps and logic models\u003C\u002Fli>\n\u003Cli>Leading and lagging indicator design\u003C\u002Fli>\n\u003Cli>KPI definition and documentation\u003C\u002Fli>\n\u003Cli>Baseline and target setting\u003C\u002Fli>\n\u003Cli>KPI cascading across the organisation\u003C\u002Fli>\n\u003Cli>Performance dashboard design\u003C\u002Fli>\n\u003Cli>Performance review and action tracking\u003C\u002Fli>\n\u003Cli>KPI implementation and governance\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>Organisations often track dozens of indicators yet still cannot tell whether strategy is working, because measures are chosen for convenience, targets are arbitrary and reports do not lead to action. This programme gives managers and performance professionals a practical method to select, define, target, report and use KPIs that drive real decisions.\u003C\u002Fp>","\u003Cp>Most KPI problems are design problems. Indicators measure activity rather than results, definitions are unclear so each unit calculates them differently, data sources are unreliable, and targets are set without a baseline. Some indicators encourage the wrong behaviour. Dashboards grow until nobody reads them, and performance reviews become explanations of numbers rather than decisions about what to do next.\u003C\u002Fp>\n\u003Cp>This programme follows the full KPI lifecycle. It starts from strategy and objectives, moves to selecting the right indicators, then to defining them precisely and setting targets, then to collecting data and reporting, and finally to using KPIs in performance dialogue and improvement without creating gaming or unintended effects.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Built on recognised practice.\u003C\u002Fstrong> The programme references the balanced scorecard and strategy maps, logic models and results chains used in results-based management, objectives and key results (OKRs), SMART criteria, and the EFQM Model's approach to results and performance. These tools are compared so participants can choose what fits their organisation.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Decisions this programme improves.\u003C\u002Fstrong> Which few indicators deserve management attention; how to balance leading and lagging measures; what target is ambitious but credible; how to cascade KPIs without losing their meaning; how to respond when an indicator goes off track; and when to retire a KPI that no longer helps.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How it is delivered.\u003C\u002Fstrong> Twenty hours across five sessions, built around one running case: a service organisation that must translate a new strategic plan into a KPI framework for its departments. 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The city’s position as a well-established Southeast Asian business hub with strong international connectivity makes it an attractive international setting for scheduled courses and programs arranged to your preferred topic and dates.\u003C\u002Fp>","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Elite Academy can deliver its full range of professional training programs in Kuala Lumpur, Malaysia. Because the city is a well-established Southeast Asian business hub with strong international connectivity, it provides a strong international environment for participants from organizations as well as individual professionals. The courses shown on this page represent the programs currently scheduled in Kuala Lumpur; they do not limit what can be delivered there. If your preferred course or date is not listed, you can request any program from our portfolio to be arranged in Kuala Lumpur, subject to scheduling and delivery requirements.\u003C\u002Fp>",{"food":421,"places":430,"shopping":439,"experience":448},{"items":422,"title":429},[423,425,427],{"text":424},"Jalan Alor",{"text":426},"Nasi Kandar Pelita",{"text":428},"Madam Kwan's","Dining",{"items":431,"title":438},[432,434,436],{"text":433},"Petronas Twin Towers",{"text":435},"Batu Caves",{"text":437},"KL Tower","Landmarks",{"items":440,"title":447},[441,443,445],{"text":442},"Suria KLCC",{"text":444},"Pavilion Kuala Lumpur",{"text":446},"Central Market (Pasar Seni)","Shopping",{"items":449,"title":456},[450,452,454],{"text":451},"KL Forest Eco Park canopy walk",{"text":453},"Aquaria KLCC",{"text":455},"Putrajaya day trip","Experience",{"image_url":287,"image_alt":458,"alt_text":287,"meta_title":459,"meta_description":460,"canonical_url":287,"schema_json":287,"include_in_sitemap":461,"robots_index":461,"robots_follow":461,"robots_advanced":287,"og_title":286,"og_description":460,"og_url":287,"twitter_card":462},"SeoMetadata image","Key Performance Indicators (KPIs) | Elite Academy","Organisations often track dozens of indicators yet still cannot tell whether strategy is working, because measures are chosen for convenience, targets are…",false,"summary",[],[465,473,481],{"id":466,"name":467,"name_2":287,"slug":468,"schedule_slug":469,"start_date":337,"end_date":338,"days":289,"hours":290,"city_id":383,"city_name":384,"price":470,"country_name":471,"program_level":318,"program_type":317,"short_details":472,"featured":250,"upcoming":250,"relevance_score":250},609944,"Business Process Analysis, Mapping and Modelling","business-process-analysis-mapping-and-modelling","business-process-analysis-mapping-and-modelling-in-london",5900,"United Kingdom","\u003Cp>Processes that are undocumented, inconsistently followed or designed around old systems create delays, errors and cost that no one owns. This programme gives analysts and process owners a practical method to scope, map, model, measure and analyse business processes, find the real causes of poor performance, and present improvement options that decision makers can act on.\u003C\u002Fp>",{"id":474,"name":475,"name_2":287,"slug":476,"schedule_slug":477,"start_date":478,"end_date":479,"days":289,"hours":290,"city_id":260,"city_name":327,"price":415,"country_name":413,"program_level":318,"program_type":317,"short_details":480,"featured":250,"upcoming":250,"relevance_score":250},610169,"Mastering Entrepreneurship - From Creativity and Innovation to Business Strategy","mastering-entrepreneurship-from-creativity-and-innovation-to-business-strategy","mastering-entrepreneurship-from-creativity-and-innovation-to-business-strategy-in-kuala-lumpur","2026-11-08","2026-11-12","\u003Cp>Many new ventures and internal innovation projects fail because a promising idea is scaled before anyone has tested whether customers want it or whether the business model works. This programme gives entrepreneurs, innovation leads and managers a disciplined path from creative ideas to a validated business model and a strategy that investors and sponsors can support.\u003C\u002Fp>",{"id":482,"name":483,"name_2":484,"slug":485,"schedule_slug":486,"start_date":345,"end_date":346,"days":289,"hours":290,"city_id":348,"city_name":349,"price":487,"country_name":349,"program_level":318,"program_type":317,"short_details":488,"featured":250,"upcoming":250,"relevance_score":250},685921,"Building Successful Partnerships","Strategies for Developing Internal and External Collaboration","building-successful-partnerships","building-successful-partnerships-in-kuwait",4300,"\u003Cp>\u003Cspan style=\"font-weight: 400;\">To provide participants with the knowledge and skills necessary to develop and maintain successful internal and external partnerships, including understanding partnership models, effective communication strategies, and relationship management.\u003C\u002Fspan>\u003C\u002Fp>","en",{"data":491,"code":280,"status":281,"message":516},[492,496,500,504,508,512],{"id":493,"title":494,"slug":495},28,"Executive Leadership & Senior Management","executive-leadership-and-senior-management",{"id":497,"title":498,"slug":499},30,"Leadership Development","leadership-development-2",{"id":501,"title":502,"slug":503},29,"management skills","management-skills",{"id":505,"title":506,"slug":507},18,"Human Resources & Talent Management","human-resources-and-talent-management",{"id":509,"title":510,"slug":511},21,"finance and accounting","finance-and-accounting",{"id":513,"title":514,"slug":515},32,"risk, governance, and compliance","risk-governance-and-compliance","message.Categories have been retrieved successfully"]