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limits\u003C\u002Fli>\n\u003Cli>Information security, confidentiality and digital etiquette\u003C\u002Fli>\n\u003Cli>Action plan: a team communication charter and personal development goals\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>By the end of this programme, participants will be able to:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Identify their own communication style and adapt it to different people and situations\u003C\u002Fli>\n\u003Cli>Structure emails, briefings and short reports so the key message and request come first\u003C\u002Fli>\n\u003Cli>Apply active listening and questioning to understand problems before responding\u003C\u002Fli>\n\u003Cli>Give and receive feedback using a clear, behaviour-based model\u003C\u002Fli>\n\u003Cli>Influence stakeholders without formal authority using evidence and shared interests\u003C\u002Fli>\n\u003Cli>Handle disagreement and conflict constructively\u003C\u002Fli>\n\u003Cli>Plan and run focused meetings, in person and online, with clear decisions and actions\u003C\u002Fli>\n\u003Cli>Select the right channel and tool for each type of communication\u003C\u002Fli>\n\u003Cli>Use AI writing and summarising assistants responsibly, checking accuracy and protecting confidential data\u003C\u002Fli>\n\u003Cli>Agree a team communication charter that reduces noise and response pressure\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cul>\n\u003Cli>\u003Cstrong>Middle managers and section heads\u003C\u002Fstrong> leading teams or functions\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Team leaders and supervisors\u003C\u002Fstrong> developing their management skills\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Project and programme managers\u003C\u002Fstrong> working across departments\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Managers of hybrid or dispersed teams\u003C\u002Fstrong>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Professionals preparing for management roles\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Participants should have some experience of leading people or working with teams and stakeholders. The programme is not designed as an exam preparation course for any professional certification.\u003C\u002Fp>","\u003Cul>\n\u003Cli>Clear and structured management communication\u003C\u002Fli>\n\u003Cli>Business writing for decision makers\u003C\u002Fli>\n\u003Cli>Active listening and questioning\u003C\u002Fli>\n\u003Cli>Feedback and coaching conversations\u003C\u002Fli>\n\u003Cli>Stakeholder influence and negotiation\u003C\u002Fli>\n\u003Cli>Conflict management\u003C\u002Fli>\n\u003Cli>Meeting facilitation in person and online\u003C\u002Fli>\n\u003Cli>Digital collaboration and channel selection\u003C\u002Fli>\n\u003Cli>Responsible use of AI assistants at work\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>Managers now lead through a mix of meetings, messages, shared documents and video calls, and small communication failures quickly turn into delays, conflict and rework. This programme strengthens the core soft skills of managers, clear messages, listening, feedback, influence and conflict handling, and shows how to use digital collaboration and AI tools with purpose rather than adding more noise.\u003C\u002Fp>","\u003Cp>Most managers were promoted for technical ability, not for communication. They send long emails that bury the decision, run meetings without a clear purpose, avoid feedback until a problem is serious, and rely on chat channels that nobody can keep up with. Hybrid teams make this harder: fewer informal conversations, more misread messages and more time in meetings. Adding new digital tools without shared rules often increases the load instead of reducing it.\u003C\u002Fp>\n\u003Cp>This programme treats communication as a management skill that can be practised and measured. It moves from the manager's own communication style and message clarity, to conversations with individuals, to influencing and managing conflict, to leading meetings and teams, and finally to a practical digital toolkit and team working agreement that makes communication faster and clearer.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Built on recognised practice.\u003C\u002Fstrong> The programme draws on established communication and management practice, including the pyramid principle for structuring messages, plain language guidance such as ISO 24495-1, the situation-behaviour-impact model for feedback, active listening and questioning techniques, principled negotiation and recognised conflict style models. They are used as practical tools in exercises, not as theory.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Decisions this programme improves.\u003C\u002Fstrong> Which channel to use for which message; what to include and leave out of an email or briefing; when to give feedback and how; how to respond to resistance; whether a meeting is needed and how to run it; which collaboration rules a team should adopt; and where AI assistants can help managers without creating accuracy or confidentiality risks.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How it is delivered.\u003C\u002Fstrong> Twenty hours across five sessions, built around one running case: a manager leading a hybrid team through a change in priorities, with a difficult stakeholder and a performance concern. Participants rewrite messages, practise feedback and influencing conversations in role plays, redesign a meeting and draft a team communication charter.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>In-house option.\u003C\u002Fstrong> For organisations, the programme can be tailored to your own collaboration tools, communication policies and management scenarios, and delivered in English or Arabic to management teams who work together.\u003C\u002Fp>","Training Program","Basic to Intermediate","mdi-comment",[323],{"id":324,"schedule_slug":325,"start_date":326,"end_date":327,"price":328,"city_id":329,"days":288,"city_name":330},701068,"management-communication-soft-skills-and-digital-toolkits-in-live-online","2027-02-01","2027-02-05","2900.00",19,"Live Online",[332,337,345,351,359,365,373,381,385],{"id":333,"schedule_slug":334,"start_date":326,"end_date":327,"price":335,"city_id":259,"days":288,"city_name":336},700991,"management-communication-soft-skills-and-digital-toolkits-in-kuala-lumpur","4500.00","Kuala Lumpur",{"id":338,"schedule_slug":339,"start_date":340,"end_date":341,"price":342,"city_id":343,"days":288,"city_name":344},703171,"management-communication-soft-skills-and-digital-toolkits-in-london","2027-04-26","2027-04-30","5900.00",4,"London",{"id":346,"schedule_slug":347,"start_date":348,"end_date":349,"price":335,"city_id":254,"days":288,"city_name":350},706711,"management-communication-soft-skills-and-digital-toolkits-in-istanbul","2027-08-02","2027-08-06","Istanbul",{"id":352,"schedule_slug":353,"start_date":354,"end_date":355,"price":356,"city_id":357,"days":288,"city_name":358},706904,"management-communication-soft-skills-and-digital-toolkits-in-riyadh","2027-08-08","2027-08-12","5500.00",33,"Riyadh",{"id":360,"schedule_slug":361,"start_date":362,"end_date":363,"price":335,"city_id":33,"days":288,"city_name":364},707466,"management-communication-soft-skills-and-digital-toolkits-in-dubai","2027-08-23","2027-08-27","Dubai",{"id":366,"schedule_slug":367,"start_date":368,"end_date":369,"price":370,"city_id":371,"days":288,"city_name":372},708151,"management-communication-soft-skills-and-digital-toolkits-in-cairo","2027-09-12","2027-09-16","4000.00",11,"Cairo",{"id":374,"schedule_slug":375,"start_date":376,"end_date":377,"price":378,"city_id":379,"days":288,"city_name":380},708611,"management-communication-soft-skills-and-digital-toolkits-in-muscat","2027-09-26","2027-09-30","4300.00",8,"Muscat",{"id":382,"schedule_slug":339,"start_date":383,"end_date":384,"price":342,"city_id":343,"days":288,"city_name":344},708954,"2027-10-04","2027-10-08",{"id":386,"schedule_slug":361,"start_date":387,"end_date":388,"price":335,"city_id":33,"days":288,"city_name":364},711744,"2027-12-27","2027-12-31",{"id":329,"city_name":330,"city_slug":390,"country_id":391,"country_name":392,"country_continent":392,"country_continents":393,"featured":394,"price":395,"main_image_alt":390,"detail_image_alt":249,"image_icon":396,"title":330,"h1_tag":330,"content":397,"description":398,"what_to_do":286,"cover":286},"live-online",17,"Online",[392],0,2900,"mdi-microsoft-internet-explorer","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Access Elite Academy’s complete training portfolio live online. Organizations, distributed teams and professionals can join scheduled interactive sessions or request any program to be delivered online, subject to scheduling and delivery requirements.\u003C\u002Fp>","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Elite Academy’s Live Online Training provides access to our complete portfolio of professional programs without linking availability to a physical destination. Organizations, multi-location teams and individual professionals can join scheduled instructor-led sessions or request any program from the Elite Academy portfolio for live online delivery, subject to scheduling and delivery requirements. The format preserves real-time interaction, expert guidance and practical learning while removing the need to travel. Browse the current Live Online schedule below or request your preferred program and dates.\u003C\u002Fp>",{"image_url":286,"image_alt":400,"alt_text":286,"meta_title":285,"meta_description":401,"canonical_url":286,"schema_json":286,"include_in_sitemap":402,"robots_index":402,"robots_follow":402,"robots_advanced":286,"og_title":285,"og_description":401,"og_url":286,"twitter_card":403},"SeoMetadata image","Managers now lead through a mix of meetings, messages, shared documents and video calls, and small communication failures quickly turn into delays, conflict…",false,"summary",[],[406,419,431],{"id":407,"name":408,"name_2":286,"slug":409,"schedule_slug":410,"start_date":411,"end_date":412,"days":288,"hours":289,"city_id":413,"city_name":414,"price":415,"country_name":416,"continent_name":249,"continent_names":417,"program_level":320,"program_type":319,"short_details":418,"featured":249,"upcoming":249,"relevance_score":249},610322,"Effective Communication Skills and Mentor Training","effective-communication-skills-and-mentor-training","effective-communication-skills-and-mentor-training-in-vienna","2026-11-15","2026-11-19",6,"Vienna",5900,"Austria",[],"\u003Cp>Mentoring programmes often fail not for lack of goodwill but because mentors are appointed without preparation: they give advice instead of listening, meetings lose focus and relationships fade after a few sessions. This programme builds the advanced communication skills and the practical mentoring methods that experienced staff need to develop others effectively.\u003C\u002Fp>",{"id":420,"name":421,"name_2":286,"slug":422,"schedule_slug":423,"start_date":424,"end_date":425,"days":288,"hours":289,"city_id":426,"city_name":427,"price":415,"country_name":428,"continent_name":249,"continent_names":429,"program_level":320,"program_type":319,"short_details":430,"featured":249,"upcoming":249,"relevance_score":249},610563,"Communication Skills for Internal Auditors","communication-skills-for-internal-auditors","communication-skills-for-internal-auditors-in-rome","2026-11-22","2026-11-26",13,"Rome","Italy",[],"\u003Cp>An audit can find the right issues and still fail if management does not accept the findings or act on them. This programme gives internal auditors practical communication skills for every stage of an engagement: opening meetings, interviews, handling resistance, writing clear findings and reports, and presenting results to management and audit committees.\u003C\u002Fp>",{"id":432,"name":433,"name_2":249,"slug":434,"schedule_slug":435,"start_date":436,"end_date":437,"days":288,"hours":289,"city_id":33,"city_name":364,"price":438,"country_name":439,"continent_name":249,"continent_names":440,"program_level":320,"program_type":319,"short_details":441,"featured":249,"upcoming":249,"relevance_score":249},693498,"Critical Thinking and Decision-Making","critical-thinking-and-decision-making","critical-thinking-and-decision-making-in-dubai","2026-11-23","2026-11-27",4500,"United Arab Emirates",[],"\u003Cp>\u003Cspan style=\"font-weight: 400;\">Develop practical critical-thinking habits and decision workflows that transform messy information into clear choices, reduce bias, and increase the speed and quality of outcomes.\u003C\u002Fspan>\u003C\u002Fp>","en",{"data":444,"code":279,"status":280,"message":482},[445,451,458,462,469,476],{"id":446,"title":447,"slug":448,"slugs":449,"image_alt":447},28,"Executive Leadership & Senior Management","executive-leadership-and-senior-management",{"ar":450,"en":448},"القيادة-التنفيذية-والإدارة-العليا",{"id":452,"title":453,"slug":454,"slugs":455,"image_alt":457},30,"Leadership Development","leadership-development",{"ar":456,"en":454},"تطوير-القيادة","leadership-courses",{"id":309,"title":310,"slug":459,"slugs":460,"image_alt":312},"management-skills",{"ar":461,"en":459},"مهارات-الإدارة",{"id":463,"title":464,"slug":465,"slugs":466,"image_alt":468},18,"Human Resources & Talent Management","human-resources-and-talent-management",{"ar":467,"en":465},"الموارد-البشرية-وإدارة-المواهب","human-resources-courses",{"id":470,"title":471,"slug":472,"slugs":473,"image_alt":475},21,"finance and accounting","finance-and-accounting",{"ar":474,"en":472},"المالية-والمحاسبة","finance-accounting-courses",{"id":477,"title":478,"slug":479,"slugs":480,"image_alt":479},32,"risk, governance, and compliance","risk-governance-and-compliance",{"ar":481,"en":479},"إدارة-المخاطر-والحوكمة-والامتثال","message.Categories have been retrieved successfully"]