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deadlines\u003C\u002Fli>\n\u003Cli>Delegation: what, to whom and how to follow up\u003C\u002Fli>\n\u003Cli>Digital calendars, task lists and shared planners\u003C\u002Fli>\n\u003Cli>Managing stress and energy in a busy role\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Fine-Tuning Team Skills\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Team player styles and building a balanced team\u003C\u002Fli>\n\u003Cli>Setting clear expectations and standards\u003C\u002Fli>\n\u003Cli>Coaching conversations using the GROW model\u003C\u002Fli>\n\u003Cli>Giving feedback and recognising good work\u003C\u002Fli>\n\u003Cli>Onboarding new team members\u003C\u002Fli>\n\u003Cli>Leading former peers\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Communicating with Credibility and Dealing with Conflict\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Thinking on your feet: structuring answers under pressure\u003C\u002Fli>\n\u003Cli>Assertive communication and professional presence\u003C\u002Fli>\n\u003Cli>Clear emails, minutes and short reports\u003C\u002Fli>\n\u003Cli>Conflict modes and choosing the right approach\u003C\u002Fli>\n\u003Cli>Win-win problem solving with colleagues and suppliers\u003C\u002Fli>\n\u003Cli>Handling difficult people and complaints\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Efficient Office Processes and Managing Change\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Mapping and simplifying office processes\u003C\u002Fli>\n\u003Cli>Records and document management principles\u003C\u002Fli>\n\u003Cli>Supplier, facilities and office budget basics\u003C\u002Fli>\n\u003Cli>Digital workflows, e-signature and simple automation\u003C\u002Fli>\n\u003Cli>Using AI assistants for routine office tasks: benefits and checks\u003C\u002Fli>\n\u003Cli>Helping others through change; action plan: putting your skills to work\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>By the end of this programme, participants will be able to:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Define the office manager's role, responsibilities and boundaries with senior managers\u003C\u002Fli>\n\u003Cli>Work as a strategic partner to their manager by anticipating needs and agreeing priorities\u003C\u002Fli>\n\u003Cli>Plan and control their time and workload using prioritisation and weekly planning tools\u003C\u002Fli>\n\u003Cli>Juggle multiple responsibilities by delegating and scheduling work effectively\u003C\u002Fli>\n\u003Cli>Recognise different team player styles and use them to improve collaboration\u003C\u002Fli>\n\u003Cli>Think on their feet when responding to questions, requests and unexpected problems\u003C\u002Fli>\n\u003Cli>Deal with conflict productively and reach solutions that work for both sides\u003C\u002Fli>\n\u003Cli>Communicate with credibility in writing, meetings and short presentations\u003C\u002Fli>\n\u003Cli>Map and simplify an office process, including digital workflows\u003C\u002Fli>\n\u003Cli>Support colleagues through change in office systems and routines\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cul>\n\u003Cli>\u003Cstrong>Office managers and administrative managers\u003C\u002Fstrong>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Executive assistants and office coordinators\u003C\u002Fstrong> moving into management roles\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Senior secretaries and administrative supervisors\u003C\u002Fstrong>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Department heads and supervisors\u003C\u002Fstrong> responsible for administrative teams\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Support services staff\u003C\u002Fstrong> who coordinate people, suppliers and office resources\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Participants should have some experience in an administrative or supervisory role. No prior management training is required. The programme is not designed as an exam preparation course for any professional certification.\u003C\u002Fp>","\u003Cul>\n\u003Cli>Office management role and boundaries\u003C\u002Fli>\n\u003Cli>Partnership with senior managers\u003C\u002Fli>\n\u003Cli>Time and workload management\u003C\u002Fli>\n\u003Cli>Delegation and follow-up\u003C\u002Fli>\n\u003Cli>Team coaching and feedback\u003C\u002Fli>\n\u003Cli>Credible communication under pressure\u003C\u002Fli>\n\u003Cli>Productive conflict resolution\u003C\u002Fli>\n\u003Cli>Office process improvement and digital workflows\u003C\u002Fli>\n\u003Cli>Supporting colleagues through change\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>Office managers keep the organisation running, yet they often juggle competing requests, informal authority and constant interruptions without formal management training. This programme gives office managers and administrative leaders practical skills to organise work and people, manage time and priorities, handle conflict, communicate with credibility and act as a trusted partner to senior managers.\u003C\u002Fp>","\u003Cp>The office manager role has grown. It now covers people, processes, suppliers, budgets, records, facilities and digital tools, often with a small team and many internal customers. Many office managers were promoted from administrative roles and must now lead former peers, negotiate with senior staff and make decisions under pressure. Without clear systems, the day is taken over by urgent requests and the important work of improving the office is postponed.\u003C\u002Fp>\n\u003Cp>This programme builds the core skills in a practical order. It starts with the office manager's role and relationship with senior management, then covers controlling time and workload, leading and developing the office team, communicating and handling conflict, and running efficient office processes, including digital workflows and change.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Built on recognised practice.\u003C\u002Fstrong> The programme uses established management tools, including prioritisation matrices and weekly planning methods, the GROW coaching model, the Thomas-Kilmann conflict modes, structured problem solving, basic process mapping and records management principles from ISO 15489-1. They are introduced through realistic office situations rather than as theory.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Decisions this programme improves.\u003C\u002Fstrong> Which requests to accept, delegate, schedule or decline; how to divide work across the team; how to respond when two senior managers want different things; when to address a conflict directly; which office processes to standardise or digitise first; and how to present a proposal to senior management.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How it is delivered.\u003C\u002Fstrong> Twenty hours across five sessions, built around one running case: an office manager supporting several executives during a busy period with a new team member, a supplier problem and a move to digital workflows. Participants plan a week, run delegation and feedback role plays, resolve a conflict scenario and map and improve an office process.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>In-house option.\u003C\u002Fstrong> For organisations, the programme can be tailored to your own office structure, systems and procedures, and delivered to office managers and executive assistants across departments so that practices become consistent.\u003C\u002Fp>","Training Program","intermediate","mdi-comment",[321],{"id":322,"schedule_slug":323,"start_date":324,"end_date":325,"price":326,"city_id":327,"days":289,"city_name":328},708987,"management-skills-for-office-managers-in-vienna","2027-10-04","2027-10-08","5500.00",6,"Vienna",[330,338,345,351,356,360,368,372,376,380,384,390,397,404,408],{"id":331,"schedule_slug":332,"start_date":333,"end_date":334,"price":335,"city_id":336,"days":289,"city_name":337},609863,"management-skills-for-office-managers-in-live-online","2026-11-01","2026-11-05","2900.00",19,"Live Online",{"id":339,"schedule_slug":340,"start_date":341,"end_date":342,"price":343,"city_id":260,"days":289,"city_name":344},610326,"management-skills-for-office-managers-in-kuala-lumpur","2026-11-15","2026-11-19","4500.00","Kuala Lumpur",{"id":346,"schedule_slug":347,"start_date":348,"end_date":349,"price":343,"city_id":32,"days":289,"city_name":350},610807,"management-skills-for-office-managers-in-dubai","2026-11-29","2026-12-03","Dubai",{"id":352,"schedule_slug":347,"start_date":353,"end_date":354,"price":355,"city_id":32,"days":289,"city_name":350},642230,"2026-12-06","2026-12-10","4300.00",{"id":357,"schedule_slug":347,"start_date":358,"end_date":359,"price":355,"city_id":32,"days":289,"city_name":350},689724,"2026-12-13","2026-12-17",{"id":361,"schedule_slug":362,"start_date":363,"end_date":364,"price":365,"city_id":366,"days":289,"city_name":367},611597,"management-skills-for-office-managers-in-london","2026-12-20","2026-12-24","5900.00",4,"London",{"id":369,"schedule_slug":347,"start_date":370,"end_date":371,"price":343,"city_id":32,"days":289,"city_name":350},701421,"2027-03-08","2027-03-12",{"id":373,"schedule_slug":347,"start_date":374,"end_date":375,"price":343,"city_id":32,"days":289,"city_name":350},704260,"2027-05-31","2027-06-04",{"id":377,"schedule_slug":332,"start_date":378,"end_date":379,"price":335,"city_id":336,"days":289,"city_name":337},704971,"2027-06-14","2027-06-18",{"id":381,"schedule_slug":362,"start_date":382,"end_date":383,"price":365,"city_id":366,"days":289,"city_name":367},705428,"2027-06-28","2027-07-02",{"id":385,"schedule_slug":386,"start_date":387,"end_date":388,"price":343,"city_id":255,"days":289,"city_name":389},707246,"management-skills-for-office-managers-in-istanbul","2027-08-16","2027-08-20","Istanbul",{"id":391,"schedule_slug":392,"start_date":393,"end_date":394,"price":355,"city_id":395,"days":289,"city_name":396},709924,"management-skills-for-office-managers-in-kuwait","2027-11-07","2027-11-11",7,"Kuwait",{"id":398,"schedule_slug":399,"start_date":400,"end_date":401,"price":355,"city_id":402,"days":289,"city_name":403},710368,"management-skills-for-office-managers-in-muscat","2027-11-21","2027-11-25",8,"Muscat",{"id":405,"schedule_slug":340,"start_date":406,"end_date":407,"price":343,"city_id":260,"days":289,"city_name":344},710713,"2027-11-29","2027-12-03",{"id":409,"schedule_slug":362,"start_date":410,"end_date":411,"price":365,"city_id":366,"days":289,"city_name":367},710980,"2027-12-06","2027-12-10",{"id":327,"city_name":328,"city_slug":413,"country_id":327,"country_name":414,"country_continent":415,"featured":32,"price":416,"image_alt":417,"image_icon":250,"title":250,"h1_tag":418,"content":419,"description":420,"what_to_do":421,"cover":287},"vienna","Austria","Europe",5100,"Vienna image","Training courses in Vienna, Austria","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Elite Academy can deliver its complete portfolio of professional training programs in Vienna. With a major international center for business, diplomacy and professional services, the destination suits both scheduled learning and tailored arrangements for organizations or individual professionals.\u003C\u002Fp>","\u003Cp dir=\"ltr\" style=\"text-align: left;\">As an Elite Academy training destination, Vienna provides access to our full portfolio rather than a city-specific set of specializations. The city is a major international center for business, diplomacy and professional services, creating a suitable environment for organizations developing their teams and for professionals attending independently. Upcoming scheduled courses are listed on this page, while any other Elite Academy program can also be requested for delivery in Vienna, subject to scheduling and delivery requirements. Explore the schedule or browse our training areas to find the right option.\u003C\u002Fp>",{"food":422,"places":431,"shopping":440,"experience":449},{"items":423,"title":430},[424,426,428],{"text":425},"Café Central",{"text":427},"Plachutta Wollzeile",{"text":429},"Naschmarkt","Dining",{"items":432,"title":439},[433,435,437],{"text":434},"Schönbrunn Palace",{"text":436},"St. Stephen's Cathedral",{"text":438},"Hofburg","Landmarks",{"items":441,"title":448},[442,444,446],{"text":443},"Kärntner Straße",{"text":445},"Graben",{"text":447},"Designer Outlet Parndorf","Shopping",{"items":450,"title":457},[451,453,455],{"text":452},"Vienna State Opera",{"text":454},"Spanish Riding School",{"text":456},"Prater Giant Ferris Wheel","Experience",{"image_url":287,"image_alt":459,"alt_text":287,"meta_title":460,"meta_description":461,"canonical_url":287,"schema_json":287,"include_in_sitemap":462,"robots_index":462,"robots_follow":462,"robots_advanced":287,"og_title":286,"og_description":461,"og_url":287,"twitter_card":463},"SeoMetadata image","Management Skills for Office Managers | Elite Academy","Office managers keep the organisation running, yet they often juggle competing requests, informal authority and constant interruptions without formal…",false,"summary",[],[466,476,484],{"id":467,"name":468,"name_2":250,"slug":469,"schedule_slug":470,"start_date":471,"end_date":472,"days":289,"hours":290,"city_id":32,"city_name":350,"price":473,"country_name":474,"program_level":318,"program_type":317,"short_details":475,"featured":250,"upcoming":250,"relevance_score":250},683903,"Dispute Resolution, Conflict Management and Mediation","dispute-resolution-conflict-management-and-mediation","dispute-resolution-conflict-management-and-mediation-in-dubai","2026-10-26","2026-10-30",4500,"United Arab Emirates","\u003Cp>\u003Cspan style=\"font-weight: 400;\">To equip professionals with key skills and knowledge to manage, resolve, and mediate conflicts effectively in a professional setting.\u003C\u002Fspan>\u003C\u002Fp>",{"id":477,"name":478,"name_2":287,"slug":479,"schedule_slug":480,"start_date":333,"end_date":334,"days":289,"hours":290,"city_id":336,"city_name":337,"price":481,"country_name":482,"program_level":318,"program_type":317,"short_details":483,"featured":250,"upcoming":250,"relevance_score":250},609877,"Effective Committee and Meeting Management","effective-committee-and-meeting-management","effective-committee-and-meeting-management-in-live-online",2900,"Online","\u003Cp>Committees and meetings consume senior time, yet many end without clear decisions, owners or records that would stand up to review. This programme gives committee secretaries, coordinators and chairs the practical skills to plan meetings, manage discussion, record decisions accurately and follow actions through to completion.\u003C\u002Fp>",{"id":485,"name":486,"name_2":287,"slug":487,"schedule_slug":488,"start_date":489,"end_date":490,"days":289,"hours":290,"city_id":491,"city_name":492,"price":493,"country_name":494,"program_level":318,"program_type":317,"short_details":495,"featured":250,"upcoming":250,"relevance_score":250},610094,"Conflict Management and Emotional Intelligence at Work","conflict-management-and-emotional-intelligence-at-work","conflict-management-and-emotional-intelligence-at-work-in-rome","2026-11-08","2026-11-12",13,"Rome",5500,"Italy","\u003Cp>Unresolved conflict drains time, damages trust and pushes good people to leave, and most workplace conflicts escalate because emotions are handled badly rather than because the issue is hard. This programme builds the emotional intelligence and practical conflict skills staff and managers need to handle disagreement early, calmly and constructively.\u003C\u002Fp>","en",{"start_date":498,"city_id":287},"2026-10-25",{"data":500,"code":280,"status":281,"message":522},[501,505,508,510,514,518],{"id":502,"title":503,"slug":504},28,"Executive Leadership & Senior Management","executive-leadership-and-senior-management",{"id":308,"title":506,"slug":507},"Leadership Development","leadership-development-2",{"id":304,"title":305,"slug":509},"management-skills",{"id":511,"title":512,"slug":513},18,"Human Resources & Talent Management","human-resources-and-talent-management",{"id":515,"title":516,"slug":517},21,"finance and accounting","finance-and-accounting",{"id":519,"title":520,"slug":521},32,"risk, governance, and compliance","risk-governance-and-compliance","message.Categories have been retrieved successfully"]