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consequences and KPI overload\u003C\u002Fli>\u003Cli>KPI dashboards and data quality\u003C\u002Fli>\u003Cli>Workforce metrics and the ISO 30414 reporting areas\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>Performance Conversations: Check-ins, Feedback and Reviews\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>Planning conversations and agreeing expectations\u003C\u002Fli>\u003Cli>Regular check-ins and recording evidence during the year\u003C\u002Fli>\u003Cli>Giving and receiving feedback across cultures\u003C\u002Fli>\u003Cli>A coaching approach to performance discussions\u003C\u002Fli>\u003Cli>Avoiding rating errors: halo, recency, leniency and central tendency\u003C\u002Fli>\u003Cli>Conducting a fair year-end review\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003Cstrong>Acting on Results: Development, Reward and Underperformance\u003C\u002Fstrong>\u003C\u002Fp>\u003Cul>\u003Cli>Calibration and moderation of ratings\u003C\u002Fli>\u003Cli>Linking performance to development plans and training needs\u003C\u002Fli>\u003Cli>Performance-related pay and recognition: benefits and risks\u003C\u002Fli>\u003Cli>Managing underperformance: diagnosis, improvement plans and documentation\u003C\u002Fli>\u003Cli>Evaluating and improving the performance management system\u003C\u002Fli>\u003Cli>Using digital performance platforms and AI-assisted tools responsibly\u003C\u002Fli>\u003C\u002Ful>","\u003Cp>By the end of this programme, participants will be able to:\u003C\u002Fp>\u003Cul>\u003Cli>Explain the purposes of performance management for the organisation and for the individual\u003C\u002Fli>\u003Cli>Translate organisational strategy into unit, team and individual objectives\u003C\u002Fli>\u003Cli>Write SMART objectives, including for roles whose output is hard to measure\u003C\u002Fli>\u003Cli>Distinguish leading and lagging indicators and outcome, output and activity measures\u003C\u002Fli>\u003Cli>Complete KPI definition sheets with formula, data source, frequency, owner and target\u003C\u002Fli>\u003Cli>Identify KPIs that may be gamed or create unintended behaviour and propose alternatives\u003C\u002Fli>\u003Cli>Conduct structured check-ins and year-end reviews supported by evidence\u003C\u002Fli>\u003Cli>Give feedback that is clear and culturally appropriate\u003C\u002Fli>\u003Cli>Apply calibration principles and reduce common rating errors\u003C\u002Fli>\u003Cli>Prepare a performance improvement plan and link results to development needs\u003C\u002Fli>\u003C\u002Ful>","\u003Cul>\u003Cli>\u003Cstrong>Line managers and team leaders:\u003C\u002Fstrong> managers who set objectives and review the performance of their teams\u003C\u002Fli>\u003Cli>\u003Cstrong>Supervisors:\u003C\u002Fstrong> staff who are or will be responsible for appraisal and performance conversations\u003C\u002Fli>\u003Cli>\u003Cstrong>HR professionals:\u003C\u002Fstrong> HR business partners, performance management specialists and employee relations staff\u003C\u002Fli>\u003Cli>\u003Cstrong>Strategy and performance units:\u003C\u002Fstrong> staff who design KPIs and monitor organisational performance\u003C\u002Fli>\u003Cli>\u003Cstrong>Training and development officers:\u003C\u002Fstrong> staff who link performance results to development plans\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Participants should have some experience managing people or supporting performance management processes. The programme is not designed as an exam preparation course for any professional certification.\u003C\u002Fp>","\u003Cul>\u003Cli>Performance management cycle design\u003C\u002Fli>\u003Cli>Strategy cascading and objective alignment\u003C\u002Fli>\u003Cli>SMART objective writing\u003C\u002Fli>\u003Cli>KPI design and definition\u003C\u002Fli>\u003Cli>Target setting and KPI data quality\u003C\u002Fli>\u003Cli>Performance check-ins and feedback\u003C\u002Fli>\u003Cli>Rating calibration and fair reviews\u003C\u002Fli>\u003Cli>Underperformance management\u003C\u002Fli>\u003Cli>Linking performance to development and reward\u003C\u002Fli>\u003C\u002Ful>","\u003Cp>Vague objectives, KPIs that measure activity instead of results and year-end ratings that surprise employees undermine trust in performance management. This programme gives managers and HR practitioners practical methods to translate strategy into clear objectives and meaningful KPIs, hold effective performance conversations and link results fairly to development and reward.\u003C\u002Fp>","\u003Cp>In many organisations the performance cycle has become form-filling. Objectives are copied from last year, KPIs are too many or outside the employee's control, targets are easy to game and no evidence is gathered until the annual review. Ratings are then debated rather than discussed, and the link to the organisation's strategy is lost. In multicultural teams, expectations about feedback, hierarchy and directness add further difficulty.\u003C\u002Fp>\u003Cp>This programme follows the performance cycle from strategy to reward. It moves through five stages: understanding why performance management succeeds or fails, cascading strategy into objectives, designing KPIs that drive the right behaviour, holding performance conversations throughout the year, and acting on results through development, reward and the management of underperformance.\u003C\u002Fp>\u003Cp>\u003Cstrong>Built on recognised practice.\u003C\u002Fstrong> The programme references goal-setting research, the balanced scorecard, objectives and key results (OKRs), SMART criteria, CIPD guidance on performance management and the human capital reporting areas in ISO 30414. Participants learn when each method helps and where it can create unintended effects.\u003C\u002Fp>\u003Cp>\u003Cstrong>Decisions this programme improves.\u003C\u002Fstrong> How many objectives each role should have and how they are weighted; which KPIs to keep and which to drop; how targets are set from baselines; when to use OKRs alongside the appraisal system; how to calibrate ratings fairly; how to respond to underperformance; and how far performance should drive pay rather than development.\u003C\u002Fp>\u003Cp>\u003Cstrong>How it is delivered.\u003C\u002Fstrong> Twenty hours across five sessions, built around one running case: a department translating its organisation's strategic plan into team and individual objectives. Participants write objectives, complete KPI definition sheets, practise check-in and review conversations and take part in a calibration exercise.\u003C\u002Fp>\u003Cp>\u003Cstrong>In-house option.\u003C\u002Fstrong> For organisations, the programme can be tailored to your own strategy, competency framework, performance system and rating scale, and delivered to managers and HR together so that the cycle is applied consistently across departments.\u003C\u002Fp>","Training Program","Basic to Intermediate","mdi-comment",[326,334],{"id":327,"schedule_slug":328,"start_date":329,"end_date":330,"price":331,"city_id":332,"days":289,"city_name":333},611093,"performance-management-setting-objectives-and-kpis-in-kuwait","2026-12-06","2026-12-10","4300.00",7,"Kuwait",{"id":335,"schedule_slug":336,"start_date":337,"end_date":338,"price":331,"city_id":332,"days":289,"city_name":333},700239,"N\u002FA","2027-01-10","2027-01-14",[340,348,355,363,370,376,383,388,392,394,398,402,404,408],{"id":341,"schedule_slug":342,"start_date":343,"end_date":344,"price":345,"city_id":346,"days":289,"city_name":347},610117,"performance-management-setting-objectives-and-kpis-in-live-online","2026-11-08","2026-11-12","2900.00",19,"Live Online",{"id":349,"schedule_slug":350,"start_date":351,"end_date":352,"price":353,"city_id":255,"days":289,"city_name":354},610354,"performance-management-setting-objectives-and-kpis-in-istanbul","2026-11-15","2026-11-19","4500.00","Istanbul",{"id":356,"schedule_slug":357,"start_date":358,"end_date":359,"price":360,"city_id":361,"days":289,"city_name":362},610833,"performance-management-setting-objectives-and-kpis-in-vienna","2026-11-29","2026-12-03","5500.00",6,"Vienna",{"id":364,"schedule_slug":365,"start_date":366,"end_date":367,"price":360,"city_id":368,"days":289,"city_name":369},611360,"performance-management-setting-objectives-and-kpis-in-amsterdam","2026-12-13","2026-12-17",10,"Amsterdam",{"id":371,"schedule_slug":372,"start_date":373,"end_date":374,"price":353,"city_id":260,"days":289,"city_name":375},611618,"performance-management-setting-objectives-and-kpis-in-kuala-lumpur","2026-12-20","2026-12-24","Kuala Lumpur",{"id":377,"schedule_slug":336,"start_date":378,"end_date":379,"price":380,"city_id":381,"days":289,"city_name":382},701022,"2027-02-01","2027-02-05","5900.00",4,"London",{"id":384,"schedule_slug":336,"start_date":385,"end_date":386,"price":353,"city_id":32,"days":289,"city_name":387},701422,"2027-03-08","2027-03-12","Dubai",{"id":389,"schedule_slug":336,"start_date":390,"end_date":391,"price":380,"city_id":381,"days":289,"city_name":382},702551,"2027-04-05","2027-04-09",{"id":393,"schedule_slug":336,"start_date":390,"end_date":391,"price":360,"city_id":361,"days":289,"city_name":362},702578,{"id":395,"schedule_slug":336,"start_date":396,"end_date":397,"price":353,"city_id":260,"days":289,"city_name":375},703158,"2027-04-26","2027-04-30",{"id":399,"schedule_slug":336,"start_date":400,"end_date":401,"price":353,"city_id":32,"days":289,"city_name":387},707215,"2027-08-16","2027-08-20",{"id":403,"schedule_slug":336,"start_date":400,"end_date":401,"price":345,"city_id":346,"days":289,"city_name":347},707378,{"id":405,"schedule_slug":336,"start_date":406,"end_date":407,"price":353,"city_id":255,"days":289,"city_name":354},708248,"2027-09-13","2027-09-17",{"id":409,"schedule_slug":336,"start_date":410,"end_date":411,"price":353,"city_id":412,"days":289,"city_name":413},709755,"2027-10-31","2027-11-04",46,"Doha",{"id":332,"city_name":333,"city_slug":415,"country_id":332,"country_name":333,"country_continent":416,"featured":32,"price":417,"image_alt":333,"image_icon":250,"title":250,"h1_tag":418,"content":419,"description":420,"what_to_do":421,"cover":287},"kuwait","Middle East",4300,"Training courses in Kuwait, kuwait","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Train in Kuwait City with access to Elite Academy’s full portfolio of professional programs. In a city known as a key Gulf business and government center with an established professional environment, organizations and professionals can join upcoming courses or request any program to be arranged locally.\u003C\u002Fp>","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Professional training in Kuwait City is not limited to a specific group of subjects. Elite Academy makes its complete portfolio available in the city across management, business, technical and industry-focused disciplines. With a key Gulf business and government center with an established professional environment, Kuwait City provides an effective setting for international learning. Use the schedule below to view courses already planned for the destination, or contact our team to request another program and preferred dates in Kuwait City, subject to scheduling and delivery requirements.\u003C\u002Fp>",{"food":422,"places":431,"shopping":440,"experience":449},{"items":423,"title":430},[424,426,428],{"text":425},"Mais Alghanim",{"text":427},"Freej Swaileh",{"text":429},"Souq Sharq restaurants","Dining",{"items":432,"title":439},[433,435,437],{"text":434},"Kuwait Towers",{"text":436},"Grand Mosque",{"text":438},"Sheikh Abdullah Al-Salem Cultural Centre","Landmarks",{"items":441,"title":448},[442,444,446],{"text":443},"The Avenues",{"text":445},"Souq Al-Mubarakiya",{"text":447},"360 Mall","Shopping",{"items":450,"title":457},[451,453,455],{"text":452},"Failaka Island trip",{"text":454},"Green Island",{"text":456},"Sheikh Jaber Al-Ahmad Cultural Centre","Experience",{"image_url":287,"image_alt":459,"alt_text":287,"meta_title":286,"meta_description":460,"canonical_url":287,"schema_json":287,"include_in_sitemap":461,"robots_index":461,"robots_follow":461,"robots_advanced":287,"og_title":286,"og_description":460,"og_url":287,"twitter_card":462},"SeoMetadata image","Vague objectives, KPIs that measure activity instead of results and year-end ratings that surprise employees undermine trust in performance management.",false,"summary",[],[465,475,485],{"id":466,"name":467,"name_2":287,"slug":468,"schedule_slug":469,"start_date":470,"end_date":471,"days":289,"hours":290,"city_id":255,"city_name":354,"price":472,"country_name":473,"program_level":323,"program_type":322,"short_details":474,"featured":250,"upcoming":250,"relevance_score":250},609480,"Compensation and Benefits Management","compensation-and-benefits-management","compensation-and-benefits-management-in-istanbul","2026-10-25","2026-10-29",4500,"Turkey","\u003Cp>\u003Cspan style=\"font-weight: 400;\">To equip HR professionals and organizational leaders with the skills and knowledge necessary to develop and implement effective reward and benefits systems that attract, motivate, and retain top talent.\u003C\u002Fspan>\u003C\u002Fp>",{"id":476,"name":477,"name_2":287,"slug":478,"schedule_slug":479,"start_date":480,"end_date":481,"days":289,"hours":290,"city_id":381,"city_name":382,"price":482,"country_name":483,"program_level":323,"program_type":322,"short_details":484,"featured":250,"upcoming":250,"relevance_score":250},642205,"Stakeholder Relationship Management","stakeholder-relationship-management","stakeholder-relationship-management-in-london","2026-10-26","2026-10-30",5900,"United Kingdom","\u003Cp>Projects, policies and change initiatives often fail not for technical reasons but because important stakeholders were overlooked, expectations were not managed or relationships broke down under pressure. This programme gives professionals a practical approach to identifying, analysing, engaging and managing stakeholders, and to building working relationships based on trust, clear communication and mutual respect.\u003C\u002Fp>",{"id":486,"name":487,"name_2":287,"slug":488,"schedule_slug":489,"start_date":490,"end_date":491,"days":289,"hours":290,"city_id":492,"city_name":493,"price":494,"country_name":495,"program_level":323,"program_type":322,"short_details":496,"featured":250,"upcoming":250,"relevance_score":250},609750,"Making and Varying Employment Contracts and Essential HR for Managers - Employment Law","making-and-varying-employment-contracts-and-essential-hr-for-managers-employment-law","making-and-varying-employment-contracts-and-essential-hr-for-managers-employment-law-in-paris","2026-11-01","2026-11-05",12,"Paris",5500,"France","\u003Cp>Many employment disputes start with a line manager who changed duties, hours or pay informally, or who handled a performance or conduct issue without a fair process. This programme gives managers and HR professionals a practical understanding of how employment contracts are formed and varied, and of the core HR responsibilities that line managers carry in law.\u003C\u002Fp>","en",{"data":499,"code":280,"status":281,"message":520},[500,504,508,510,512,516],{"id":501,"title":502,"slug":503},28,"Executive Leadership & Senior Management","executive-leadership-and-senior-management",{"id":505,"title":506,"slug":507},30,"Leadership Development","leadership-development-2",{"id":313,"title":314,"slug":509},"management-skills",{"id":308,"title":309,"slug":511},"human-resources-and-talent-management",{"id":513,"title":514,"slug":515},21,"finance and accounting","finance-and-accounting",{"id":517,"title":518,"slug":519},32,"risk, governance, and compliance","risk-governance-and-compliance","message.Categories have been retrieved successfully"]