Elite - Professional Training & Development

Quality problems in projects rarely come from a lack of procedures. They come from requirements and acceptance criteria that were never made measurable, quality plans copied from a previous project, inspections that are scheduled but not linked to risk, and nonconformances that are closed on paper without addressing the cause. Quality data is collected but not analysed, so recurring problems reach the client or the end user before they reach management.

This programme links quality management to project monitoring. It moves through five stages: defining quality requirements and acceptance criteria, preparing a project quality plan, carrying out quality assurance through audits and reviews, applying quality control and inspection methods, and using quality records and indicators to monitor performance, drive corrective action and capture lessons.

Built on recognised practice. The programme references ISO 10006 guidelines for quality management in projects, ISO 10005 guidelines for quality plans, the requirements and principles of ISO 9001, the auditing guidance in ISO 19011, the project management guidance in ISO 21502 and the quality performance aspects of the PMI PMBOK Guide. It also uses the established basic quality tools and root cause analysis methods.

Decisions this programme improves. Which deliverables and processes need the most quality attention; where to place inspection and test points; when a nonconformance can be accepted, reworked or rejected; whether a corrective action addresses the real cause; and what quality information the sponsor and client should see each month.

How it is delivered. Twenty hours across five sessions, built around one running case: a facilities or infrastructure project with several contractors and a demanding client. Participants write acceptance criteria, prepare a project quality plan and an inspection and test plan, conduct a simulated process audit, analyse nonconformance data and present a quality status report.

In-house option. For organisations, the programme can be tailored to your own quality management system, contract requirements, inspection forms and reporting tools, and delivered to project, quality and contractor representatives together.

Who Should Attend

Project managers and engineers responsible for delivering to specification

Quality professionals: quality managers, QA/QC engineers, inspectors and quality coordinators

Owners and consultants: client representatives, supervision consultants and project controls staff

Contractors and suppliers: site managers and quality staff working to client requirements

PMO and internal audit staff reviewing project delivery

Objectives

Explain the difference between quality planning, quality assurance and quality control in a project

Translate client requirements into measurable quality objectives and acceptance criteria

Prepare a project quality plan aligned with ISO 10005 guidance and the organisation's quality management system

Develop an inspection and test plan with hold, witness and review points based on risk

Plan and conduct a project quality audit or process review and report findings clearly

Apply basic quality tools such as check sheets, Pareto charts, control charts and cause and effect diagrams

Manage nonconformances from identification through disposition to verified corrective action

Set up quality records, document control and traceability for project deliverables

Define quality indicators and include them in project monitoring and reporting

Manage supplier and contractor quality through requirements, surveillance and performance review

Course Outline

Quality in Projects: Requirements, Acceptance Criteria and Cost of Quality

Why quality fails in projects: late inspection, vague requirements and weak ownership
Quality planning, assurance and control: roles and differences
Quality management principles and their application to projects
Turning requirements into measurable acceptance criteria
Cost of quality: prevention, appraisal and failure costs
Quality roles: project manager, quality manager, contractors and client

Planning Quality: The Project Quality Plan and Inspection Strategy

Structure and content of a project quality plan following ISO 10005 guidance
Linking the quality plan to scope, schedule, risk and procurement
Inspection and test plans: hold, witness and review points
Risk-based choice of what to inspect and how often
Document control, records and traceability
Quality requirements in contracts and supplier specifications

Quality Assurance: Audits, Reviews and Process Checks

Purpose of quality assurance and its link to the quality management system
Planning project quality audits using ISO 19011 principles
Design reviews, readiness reviews and stage-gate quality checks
Collecting objective evidence and writing clear findings
Supplier and contractor surveillance
Communicating assurance results to project management and the client

Quality Control: Inspection, Measurement and Nonconformance

Inspection, testing and verification methods
Sampling concepts and measurement reliability
Basic quality tools: check sheets, histograms, Pareto charts and scatter diagrams
Control charts and understanding process variation
Nonconformance reporting, disposition and concessions
Root cause analysis: five whys and cause and effect diagrams
Corrective and preventive action and verifying effectiveness

Monitoring and Improving Through Quality Data

Quality indicators: first-time acceptance, rework, defect density and open nonconformances
Integrating quality status into project reports and dashboards
Digital inspection records, mobile forms and shared data environments
Using data analysis to detect recurring problems early
Handover, commissioning and final quality documentation
Lessons learned and continual improvement across projects
Action plan: strengthening project quality monitoring in your organisation

Competencies

Project quality planning and acceptance criteria

Project quality plans and inspection and test plans

Quality assurance audits and reviews

Inspection, testing and measurement methods

Nonconformance management and corrective action

Root cause analysis with basic quality tools

Supplier and contractor quality surveillance

Quality indicators and project quality reporting

Quality records, document control and traceability

Kuala Lumpur

Explore professional training in Kuala Lumpur across Elite Academy’s full range of disciplines. The city’s position as a well-established Southeast Asian business hub with strong international connectivity makes it an attractive international setting for scheduled courses and programs arranged to your preferred topic and dates. Elite Academy can deliver its full range of professional training programs in Kuala Lumpur, Malaysia. Because the city is a well-established Southeast Asian business hub with strong international connectivity, it provides a strong international environment for participants from organizations as well as individual professionals. The courses shown on this page represent the programs currently scheduled in Kuala Lumpur; they do not limit what can be delivered there. If your preferred course or date is not listed, you can request any program from our portfolio to be arranged in Kuala Lumpur, subject to scheduling and delivery requirements.

Project Monitoring through Quality Assurance and Control