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learning\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Leading the Security Team: People, Conflict and Service\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Shift briefings, handovers and clear instructions\u003C\u002Fli>\n\u003Cli>Coaching, on-the-job training and competence checks\u003C\u002Fli>\n\u003Cli>Managing fatigue, lone working and officer welfare\u003C\u002Fli>\n\u003Cli>Dealing with performance problems, misconduct and complaints\u003C\u002Fli>\n\u003Cli>De-escalation and conflict resolution with staff, visitors and the public\u003C\u002Fli>\n\u003Cli>Balancing security controls with customer service\u003C\u002Fli>\n\u003Cli>Integrity, confidentiality and professional conduct\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Records, Reporting and Continuous Improvement\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Occurrence logs, incident reports and statements: writing facts, not opinions\u003C\u002Fli>\n\u003Cli>Records that support investigations and legal proceedings\u003C\u002Fli>\n\u003Cli>Health and safety risk assessments for security tasks under ISO 45001 principles\u003C\u002Fli>\n\u003Cli>Security performance indicators and simple dashboards for management\u003C\u002Fli>\n\u003Cli>Audits, drills and testing of procedures\u003C\u002Fli>\n\u003Cli>Use of digital reporting and guard tour systems\u003C\u002Fli>\n\u003Cli>Action plan: improving supervision on your site\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>By the end of this programme, participants will be able to:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Describe the supervisor's responsibilities within the organisation's security management system\u003C\u002Fli>\n\u003Cli>Carry out a site-level threat and vulnerability assessment and recommend proportionate controls\u003C\u002Fli>\n\u003Cli>Plan shift deployment, patrol routes and handovers based on risk\u003C\u002Fli>\n\u003Cli>Supervise access control, visitor management and personnel and vehicle search procedures\u003C\u002Fli>\n\u003Cli>Lead the first response to incidents and emergencies, including scene protection and escalation\u003C\u002Fli>\n\u003Cli>Apply de-escalation and conflict resolution techniques while maintaining good service\u003C\u002Fli>\n\u003Cli>Conduct health and safety and fire safety checks relevant to security duties\u003C\u002Fli>\n\u003Cli>Brief, coach and correct security officers and manage performance and conduct issues\u003C\u002Fli>\n\u003Cli>Write clear, factual incident reports, logs and handover notes\u003C\u002Fli>\n\u003Cli>Present security performance information to management using simple indicators\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cul>\n\u003Cli>\u003Cstrong>Security supervisors:\u003C\u002Fstrong> shift supervisors, team leaders and site security officers in charge\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Security officers\u003C\u002Fstrong> preparing for supervisory responsibilities\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Control room supervisors\u003C\u002Fstrong> responsible for monitoring and response coordination\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Facilities and HSE staff\u003C\u002Fstrong> with security responsibilities on their sites\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Contract managers\u003C\u002Fstrong> overseeing outsourced security services\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Participants should have practical experience in security operations or site management. The programme is not designed as an exam preparation course for any professional certification.\u003C\u002Fp>","\u003Cul>\n\u003Cli>Site threat and vulnerability assessment\u003C\u002Fli>\n\u003Cli>Risk-based shift and patrol planning\u003C\u002Fli>\n\u003Cli>Access control and search procedure supervision\u003C\u002Fli>\n\u003Cli>Incident first response and scene protection\u003C\u002Fli>\n\u003Cli>De-escalation and conflict resolution\u003C\u002Fli>\n\u003Cli>Security team briefing, coaching and discipline\u003C\u002Fli>\n\u003Cli>Fire safety and health and safety awareness for security duties\u003C\u002Fli>\n\u003Cli>Incident reporting and security record keeping\u003C\u002Fli>\n\u003Cli>Security performance reporting to management\u003C\u002Fli>\n\u003C\u002Ful>","\u003Cp>Most security failures trace back to supervision: poorly briefed shifts, access procedures that erode, incidents handled inconsistently and records that do not stand up to review. This programme gives security supervisors the practical skills to plan and run shifts, control access, manage incidents and people, and report reliably to management.\u003C\u002Fp>","\u003Cp>Security operations depend on routines carried out consistently by people working long shifts, often under pressure and with limited supervision. Over time, procedures are shortened, visitor passes go unchecked, patrols become predictable and incident reports are incomplete. Supervisors are frequently promoted from officer roles because they are reliable, but they receive little preparation for planning shifts, correcting behaviour, handling confrontation or writing reports that management and investigators can rely on.\u003C\u002Fp>\n\u003Cp>This programme focuses on the supervisor as the link between security policy and daily practice. It moves through five areas: understanding site threats and risks, running access control and search procedures, managing incidents and emergencies, leading and developing the security team, and keeping records and reporting that support decisions and investigations.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Built on recognised practice.\u003C\u002Fstrong> The programme references recognised security and safety standards, including ISO 31000 for risk management, ISO 18788 for security operations management, ISO 22341 on crime prevention through environmental design, ISO 22320 on incident management and ISO 45001 for occupational health and safety. Participants learn how these principles translate into supervision on site.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Decisions this programme improves.\u003C\u002Fstrong> How to deploy officers and patrols against the actual risk; when to escalate an incident and to whom; how to respond to a procedural failure or misconduct in the team; how to balance security controls with service to staff and visitors; and what information management needs to review security performance.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How it is delivered.\u003C\u002Fstrong> Twenty hours across five sessions, built around one running case: a mixed-use site with offices, a visitor entrance and a logistics gate. Participants carry out a site risk walk-through using plans and photographs, write a shift briefing, work through incident scenarios in real time and write an incident report that is then reviewed.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>In-house option.\u003C\u002Fstrong> For organisations, the programme can be tailored to your own sites, assignment instructions, access control systems and reporting formats, and delivered for in-house and contracted security supervisors together.\u003C\u002Fp>","Training Program","Basic to Intermediate","mdi-comment",[319],{"id":320,"schedule_slug":321,"start_date":322,"end_date":323,"price":324,"city_id":325,"days":289,"city_name":326},610886,"supervising-security-operations-in-vienna","2026-11-29","2026-12-03","5500.00",6,"Vienna",[328,334,341,348,356,362,370,374,380,384,389,396,402,406,411],{"id":329,"schedule_slug":330,"start_date":331,"end_date":332,"price":324,"city_id":289,"days":289,"city_name":333},609674,"supervising-security-operations-in-barcelona","2026-10-25","2026-10-29","Barcelona",{"id":335,"schedule_slug":336,"start_date":337,"end_date":338,"price":324,"city_id":339,"days":289,"city_name":340},610161,"supervising-security-operations-in-prague","2026-11-08","2026-11-12",14,"Prague",{"id":342,"schedule_slug":343,"start_date":344,"end_date":345,"price":346,"city_id":255,"days":289,"city_name":347},610401,"supervising-security-operations-in-istanbul","2026-11-15","2026-11-19","4500.00","Istanbul",{"id":349,"schedule_slug":350,"start_date":351,"end_date":352,"price":353,"city_id":354,"days":289,"city_name":355},611416,"supervising-security-operations-in-casablanca","2026-12-13","2026-12-17","4300.00",23,"Casablanca",{"id":357,"schedule_slug":358,"start_date":359,"end_date":360,"price":346,"city_id":260,"days":289,"city_name":361},611669,"supervising-security-operations-in-kuala-lumpur","2026-12-20","2026-12-24","Kuala Lumpur",{"id":363,"schedule_slug":364,"start_date":365,"end_date":366,"price":367,"city_id":368,"days":289,"city_name":369},700899,"N\u002FA","2027-01-31","2027-02-04","4000.00",11,"Cairo",{"id":371,"schedule_slug":364,"start_date":372,"end_date":373,"price":346,"city_id":260,"days":289,"city_name":361},705397,"2027-06-28","2027-07-02",{"id":375,"schedule_slug":364,"start_date":376,"end_date":377,"price":324,"city_id":378,"days":289,"city_name":379},707460,"2027-08-22","2027-08-26",48,"Jeddah",{"id":381,"schedule_slug":364,"start_date":382,"end_date":383,"price":346,"city_id":255,"days":289,"city_name":347},707514,"2027-08-23","2027-08-27",{"id":385,"schedule_slug":364,"start_date":386,"end_date":387,"price":346,"city_id":32,"days":289,"city_name":388},707985,"2027-09-06","2027-09-10","Dubai",{"id":390,"schedule_slug":364,"start_date":391,"end_date":392,"price":393,"city_id":394,"days":289,"city_name":395},708741,"2027-09-27","2027-10-01","5900.00",4,"London",{"id":397,"schedule_slug":364,"start_date":398,"end_date":399,"price":324,"city_id":400,"days":289,"city_name":401},709073,"2027-10-10","2027-10-14",33,"Riyadh",{"id":403,"schedule_slug":364,"start_date":404,"end_date":405,"price":346,"city_id":32,"days":289,"city_name":388},710668,"2027-11-29","2027-12-03",{"id":407,"schedule_slug":364,"start_date":404,"end_date":405,"price":408,"city_id":409,"days":289,"city_name":410},710783,"2900.00",19,"Live Online",{"id":412,"schedule_slug":364,"start_date":413,"end_date":414,"price":393,"city_id":394,"days":289,"city_name":395},711573,"2027-12-20","2027-12-24",{"id":325,"city_name":326,"city_slug":416,"country_id":325,"country_name":417,"country_continent":418,"featured":32,"price":419,"image_alt":420,"image_icon":250,"title":250,"h1_tag":421,"content":422,"description":423,"what_to_do":424,"cover":287},"vienna","Austria","Europe",5100,"Vienna image","Training courses in Vienna, Austria","\u003Cp dir=\"ltr\" style=\"text-align: left;\">Elite Academy can deliver its complete portfolio of professional training programs in Vienna. With a major international center for business, diplomacy and professional services, the destination suits both scheduled learning and tailored arrangements for organizations or individual professionals.\u003C\u002Fp>","\u003Cp dir=\"ltr\" style=\"text-align: left;\">As an Elite Academy training destination, Vienna provides access to our full portfolio rather than a city-specific set of specializations. The city is a major international center for business, diplomacy and professional services, creating a suitable environment for organizations developing their teams and for professionals attending independently. Upcoming scheduled courses are listed on this page, while any other Elite Academy program can also be requested for delivery in Vienna, subject to scheduling and delivery requirements. 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This programme gives customer service supervisors and managers the practical tools to set standards, lead front-line teams and manage service performance across every channel.\u003C\u002Fp>",{"id":478,"name":479,"name_2":287,"slug":480,"schedule_slug":481,"start_date":482,"end_date":483,"days":289,"hours":290,"city_id":255,"city_name":347,"price":474,"country_name":484,"program_level":316,"program_type":315,"short_details":485,"featured":250,"upcoming":250,"relevance_score":250},609935,"Job Safety and Hazard Analysis","job-safety-and-hazard-analysis","job-safety-and-hazard-analysis-in-istanbul","2026-11-01","2026-11-05","Turkey","\u003Cp>Many serious injuries happen during routine or non-routine tasks where the hazards were known but never analysed step by step, or where the analysis stayed on paper. This programme gives supervisors and HSE practitioners a practical method to break jobs into steps, identify hazards, apply the hierarchy of controls and make job safety analysis part of daily work.\u003C\u002Fp>",{"id":487,"name":488,"name_2":250,"slug":489,"schedule_slug":490,"start_date":491,"end_date":492,"days":289,"hours":290,"city_id":493,"city_name":494,"price":495,"country_name":494,"program_level":316,"program_type":315,"short_details":496,"featured":250,"upcoming":250,"relevance_score":250},684898,"Security Risk Management, Operations and Access Control","security-risk-management-operations-and-access-control","security-risk-management-operations-and-access-control-in-kuwait","2026-11-02","2026-11-06",7,"Kuwait",4300,"\u003Cp>\u003Cspan style=\"font-weight: 400;\">To provide security professionals with essential knowledge and skills in modern security risk management, operations, and access control systems to enhance organizational safety and security.\u003C\u002Fspan>\u003C\u002Fp>","en",{"data":499,"code":280,"status":281,"message":524},[500,504,508,512,516,520],{"id":501,"title":502,"slug":503},28,"Executive Leadership & Senior Management","executive-leadership-and-senior-management",{"id":505,"title":506,"slug":507},30,"Leadership Development","leadership-development-2",{"id":509,"title":510,"slug":511},29,"management skills","management-skills",{"id":513,"title":514,"slug":515},18,"Human Resources & Talent Management","human-resources-and-talent-management",{"id":517,"title":518,"slug":519},21,"finance and accounting","finance-and-accounting",{"id":521,"title":522,"slug":523},32,"risk, governance, and compliance","risk-governance-and-compliance","message.Categories have been retrieved successfully"]