Name: Supervisory Skills for Management and Maintenance of Facilities and Buildings
Price: 4500.00 EUR
Availability: InStock

Facilities teams are usually judged on what goes wrong: a chiller failure during summer, a leak in a public area, a contractor who works without a permit. Behind these events there are common causes. Planned maintenance schedules are not based on asset condition or criticality, the help desk logs requests but no one analyses them, contractors are paid for visits rather than results, and supervisors spend their time reacting instead of planning. Many supervisors are strong technicians who have had little preparation for leading people, managing contracts or working with budgets.

This programme concentrates on the supervisor's role in running buildings reliably. It moves through five areas: understanding the facilities function and service expectations, planning and scheduling maintenance, supervising people and contractors, controlling safety, energy and cost, and measuring and reporting performance.

Built on recognised practice. The programme references recognised international standards and practice, including ISO 41001 for facility management systems, the ISO 55000 series for asset management, ISO 45001 for occupational health and safety and ISO 50001 for energy management, together with established maintenance methods such as criticality ranking and condition-based maintenance. Participants learn how to use them in daily supervision.

Decisions this programme improves. Which assets and tasks to prioritise with limited resources; when to repair, refurbish or replace; whether to deliver a service in-house or through a contractor; how to respond to a contractor who is not meeting the specification; and how to present maintenance needs to management so that funding requests are understood.

How it is delivered. Twenty hours across five sessions, built around one running case: a multi-storey office and public building with ageing building services and several service contracts. Participants review a maintenance backlog, build a weekly schedule, prepare a permit-to-work briefing, assess contractor performance and produce a one-page monthly report.

In-house option. For organisations, the programme can be tailored to your own buildings, computerised maintenance system, service contracts and reporting formats, and delivered for in-house supervisors and contractor supervisors together.

Who Should Attend

Facilities supervisors: maintenance supervisors, building supervisors and shift engineers

Technical team leaders in mechanical, electrical and building services trades

Facilities officers and coordinators responsible for help desk and service contracts

Contractor supervisors delivering facilities management and maintenance services

Technicians and engineers preparing for their first supervisory role

Objectives

Describe the scope of hard and soft facilities services and the supervisor's responsibilities within them

Rank building assets by criticality and select suitable maintenance strategies

Plan and schedule planned preventive and corrective work, and control the maintenance backlog

Use work orders and help desk data to identify recurring faults and their causes

Brief, allocate and supervise technicians and contractors effectively

Apply permit-to-work, isolation and contractor safety controls

Monitor service contracts against specifications and service level agreements

Identify practical energy and water savings in building operations

Prepare maintenance cost estimates and track spending against budget

Report building performance using a small set of meaningful indicators

Course Outline

The Facilities Supervisor's Role: Services, Customers and Standards

Hard and soft services and how they affect occupants and the organisation
The supervisor as the link between management, technicians, contractors and occupants
Facility management systems under ISO 41001 principles
Service expectations, help desk operation and handling complaints
Building services overview: HVAC, electrical, plumbing, fire and life safety systems
Statutory inspections and compliance registers

Planning and Scheduling Maintenance Work

Asset registers and criticality ranking
Maintenance strategies: reactive, planned preventive, condition-based and predictive
Planning work packages: labour, materials, tools and access
Weekly scheduling and backlog control
Computerised maintenance management systems and data quality
Recurring faults and simple root cause analysis

Leading Technicians and Managing Contractors

Allocating work and giving clear instructions
Coaching, skills checks and multi-skilling
Motivating teams and handling performance and attendance issues
Service contracts, specifications and service level agreements
Monitoring contractor performance and dealing with non-compliance
Communicating with occupants during works and outages

Safety, Energy and Cost Control

Risk assessment and method statements
Permit-to-work, isolation and lock-out procedures
Working at height, hot work and confined spaces in buildings
Energy and water efficiency in daily operation; ISO 50001 principles
Maintenance budgets, cost tracking and spares control
Repair, refurbish or replace decisions and life-cycle cost
Waste management and sustainable operation of buildings

Measuring and Reporting Building Performance

Maintenance key performance indicators: planned versus reactive work, schedule compliance and response times
Occupant satisfaction and service quality measures
Building condition surveys and asset data for capital planning
Smart building systems, sensors and remote monitoring: practical uses and limits
Writing a clear monthly facilities report
Action plan: improving supervision in your facility

Competencies

Facilities service planning and supervision

Asset criticality ranking and maintenance strategy selection

Maintenance planning, scheduling and backlog control

Work order analysis and recurring fault reduction

Technician and contractor supervision

Permit-to-work and building safety controls

Service level agreement monitoring

Energy efficiency and maintenance cost control

Facilities performance reporting

Dubai

Elite Academy can deliver its complete portfolio of professional training programs in Dubai. With a global business, aviation and services hub with excellent international accessibility, the destination suits both scheduled learning and tailored arrangements for organizations or individual professionals. As an Elite Academy training destination, Dubai provides access to our full portfolio rather than a city-specific set of specializations. The city is a global business, aviation and services hub with excellent international accessibility, creating a suitable environment for organizations developing their teams and for professionals attending independently. Upcoming scheduled courses are listed on this page, while any other Elite Academy program can also be requested for delivery in Dubai, subject to scheduling and delivery requirements. Explore the schedule or browse our training areas to find the right option.

Supervisory Skills for Management and Maintenance of Facilities and Buildings