The Comprehensive Property Management Program

Property management is often treated as rent collection and repairs. In practice it decides whether an asset keeps its income and value. Common problems include leases that are not tracked for renewals and rent reviews, service charges that tenants cannot understand and dispute, maintenance that is only reactive, weak budgets and owner reports, and inconsistent handling of tenant complaints. In many organisations the property, facilities and finance teams work from different information.

This programme covers the full property management cycle. It moves through five stages: the role of the property manager and the owner's objectives, leasing and tenant management, maintenance and facilities management, the financial management of properties, and reporting, compliance and professional conduct.

Built on recognised practice. The programme references internationally used professional guidance, including RICS professional standards on property management and service charges, the International Property Measurement Standards (IPMS), ISO 41001 for facility management systems and ISO 55000 principles for asset management. Local tenancy laws, strata or jointly owned property rules and real estate regulators are discussed in general terms, with participants mapping their own jurisdiction's requirements.

Decisions this programme improves. How to set and review rents and lease terms; how to prioritise maintenance spending; how to structure a service charge budget that tenants accept; when to act on arrears; which services to outsource; and what information an owner needs each month to make decisions about the asset.

How it is delivered. Twenty hours across five sessions, built around one running case: a mixed-use building with residential units, offices and retail, facing vacancies, a service charge dispute and an ageing plant. Participants prepare a lease schedule, a maintenance plan, an operating budget and an owner's report.

In-house option. For organisations, the programme can be tailored to your own portfolio, lease templates, property management system and local regulations, and delivered to property, facilities and finance teams together.

Who Should Attend

Property management staff: property managers, assistant property managers and leasing officers

Facilities staff: facilities coordinators and building managers

Real estate professionals: agents and tenant relations staff moving into management roles

Owner organisations: staff in government, endowment and corporate real estate units responsible for property portfolios

Finance and administration staff supporting rent collection, service charges and property accounts

Objectives

Describe the responsibilities of a property manager to owners, tenants and regulators

Interpret the main clauses of residential and commercial leases and track key dates

Plan marketing, letting and tenant selection to reduce vacancy

Handle tenant enquiries, complaints and disputes using a consistent process

Prepare a planned preventive maintenance schedule and prioritise repairs

Manage service providers against clear scopes and service levels

Prepare an operating budget and a transparent service charge budget

Monitor rent collection and apply a clear arrears procedure

Produce a monthly owner's report covering income, costs, occupancy and risks

Identify key compliance obligations for health, safety and fire protection in managed properties

Course Outline

The Property Manager's Role: Owners, Assets and Objectives

Property management, facilities management and asset management: how they differ and connect
Residential, commercial, retail and mixed-use property
The management agreement: scope, authority and fees
Understanding the owner's objectives: income, value and risk
Property measurement and the use of IPMS
Property management systems and digital tenant platforms

Leasing and Tenant Management

Marketing vacant space and tenant selection
Key lease clauses: term, rent, reviews, repairs, service charges and termination
Lease administration: registers, key dates, renewals and rent reviews
Tenant onboarding, communication and satisfaction
Handling complaints and disputes, and when to escalate
Local tenancy laws and real estate regulators: mapping your obligations

Maintenance and Facilities Management

Reactive, planned preventive and condition-based maintenance
Building condition surveys and life-cycle replacement planning
Scoping and managing service contracts: cleaning, security, MEP and landscaping
Service level agreements and contractor performance monitoring
Energy, water and sustainability measures in managed buildings
ISO 41001 principles for facility management

Financial Management of Properties

Operating budgets: income, operating costs and reserves
Service charges: apportionment, transparency and reconciliation
Rent collection, arrears management and deposits
Capital expenditure planning and sinking funds
Key performance measures: occupancy, net operating income, arrears and cost per square metre
Basic valuation concepts and how management affects asset value

Reporting, Compliance and Professional Conduct

The monthly owner's report: content, format and commentary
Health, safety and fire compliance in managed properties
Insurance, incident management and emergency procedures
Client money, record keeping and data protection
Ethics and conflicts of interest in property management
Action plan: improving property management practice in your portfolio

Competencies

Property management roles and agreements

Lease administration and key date control

Letting and tenant selection

Tenant relations and complaint handling

Planned preventive maintenance and contractor management

Operating and service charge budgeting

Rent collection and arrears management

Owner reporting and performance measures

Property compliance and professional conduct

London

Access Elite Academy’s complete training portfolio in London. As one of the world’s leading centers for business, finance, professional services and executive learning, the city provides a strong setting for organizations and professionals seeking expert-led learning, with upcoming scheduled courses and other programs available on request. London is one of Elite Academy’s international training destinations and gives organizations and professionals access to our complete portfolio of training programs across all disciplines. As one of the world’s leading centers for business, finance, professional services and executive learning, the city offers a professional setting for focused learning. Participants can choose from upcoming scheduled courses in London or request any other program from the Elite Academy portfolio to be arranged in the city, subject to scheduling and delivery requirements. Browse the upcoming schedule below or explore our training areas to identify the program that best matches your organization’s development priorities or your own professional goals.