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Mastering Service Excellence - Certified Skills in Professional Customer Service

18803
Customer Service
From 30 Oct. Till 03 Nov. 2023 Dubai | Fees 4500*
Training course details

Overview

This course aims to equip participants with the advanced skills, strategies, and practices necessary to deliver exceptional customer service and achieve a high level of professional competency.

The course provides an in-depth understanding of the importance of customer service, strategies to improve communication skills, techniques to manage customer complaints, and tools to create a positive customer experience.

Who Should Attend

Target Group :

  • Customer service representatives.
  • Customer relationship managers.
  • Sales and marketing professionals.
  • Anyone aspiring to work in a customer service role.
  • Understand the role and importance of professional customer service in business.
  • Enhance communication skills for effective customer interaction.
  • Learn techniques to handle customer complaints and turn them into opportunities.
  • Develop strategies to create a positive customer experience.
  • Understand and apply the best practices of customer service professionals.
  • Professional customer service skills.
  • Communication skills.
  • Complaint handling.
  • Customer experience management.
  • Understanding and application of best practices in customer service.

Understanding Professional Customer Service

  • The role of customer service in business.
  • Impact of excellent customer service on brand reputation.
  • The cost of poor customer service.
  • Understanding customer expectations and needs.

    • Communication Skills for Customer Service

  • Effective verbal and non-verbal communication.
  • Active listening skills.
  • Communicating with empathy and respect.
  • Tips for communicating over the phone and email.

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    Things to do in Dubai after the training course
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    Dubai Aquarium & Underwater Zoo is one of the most captivating attractions in Dubai. Located at The Dubai Mall, the largest mall in the world, offering a memorable journey into ocean life.

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    This training course will be held in different venues and dates too

    • Dubai - United Arab Emirates From 27 Nov. Till 01 Dec. 2023
    • Kuwait - Kuwait From 01 Till 05 Oct. 2023
    • Kuwait - Kuwait From 05 Till 09 Nov. 2023
    • Dubai - United Arab Emirates From 23 Till 27 Oct. 2023
    • Dubai - United Arab Emirates From 20 Till 24 Nov. 2023
    • Dubai - United Arab Emirates From 15 Till 19 Oct. 2023
    • Muscat - Sultanate of Oman From 08 Till 12 Oct. 2023
    • Muscat - Sultanate of Oman From 05 Till 09 Nov. 2023