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    إدارة تقنية المعلومات
    19136

    IT Service Management (ITSM) Essentials: Strategies and Best Practices

    12-05-2024 To 16-05-2024
    Istanbul
    it mgmt

    This course is designed for IT practitioners and managers who are involved in the design, delivery, and improvement of IT services. It covers the core concepts and processes of ITSM, including service strategy, design, transition, operation, and continual service improvement, grounded in frameworks such as ITIL®.

    Date :
    From 12 Till 16 May 2024
    City :
    Istanbul
    Fees :
    4500
    • Date City Fees
    Date :
    From 12 Till 16 May 2024
    City :
    Istanbul
    Fees :
    4500
    • Date City Fees

    Overview

    To equip IT professionals with the foundational knowledge and skills necessary to implement and manage effective IT Service Management (ITSM) practices, based on industry standards and best practices, to enhance IT service delivery and support organizational goals.

    This course is designed for IT practitioners and managers who are involved in the design, delivery, and improvement of IT services. It covers the core concepts and processes of ITSM, including service strategy, design, transition, operation, and continual service improvement, grounded in frameworks such as ITIL®.

    Who Should Attend

    Target Group:

    • IT Managers and Team Leaders
    • Service Desk and Support Staff
    • IT Project Managers
    • Systems Administrators and Engineers
    • IT Professionals aiming to transition into ITSM roles
    • Understand the principles and objectives of IT Service Management.
    • Familiarize with the ITSM lifecycle: strategy, design, transition, operation, and improvement.
    • Learn to implement ITSM processes to enhance service quality and efficiency.
    • Develop strategies for integrating ITSM practices into existing IT operations.
    • Prepare for further certifications in ITSM frameworks, such as ITIL®.
    • ITSM Lifecycle Understanding: Comprehensive grasp of the ITSM lifecycle and its phases.
    • Process Implementation and Management: Skills in designing and managing ITSM processes.
    • Service Improvement Techniques: Ability to identify and implement service improvement initiatives.
    • Strategic Alignment: Competence in aligning ITSM practices with business objectives.
    • Framework Knowledge: Familiarity with ITSM frameworks and standards, especially ITIL®.

    Introduction to IT Service Management

  • ITSM Principles and Objectives
  • Overview of ITSM Frameworks (ITIL®, COBIT, ISO/IEC 20000)
  • The Importance of ITSM in Modern IT Operations

    • The ITSM Lifecycle and Core Processes

  • Service Strategy: Defining IT Services and Market Spaces
  • Service Design: Developing New or Changed Services
  • Service Transition: Implementing Services in the Live Environment
  • Service Operation: Day-to-Day Management of Services
  • Continual Service Improvement: Aligning and Realigning IT Services to Changing Business Needs

    • Contact Us

    For each learning and development project we establish strong relationships and effective communication with partners.
    Don't hesitate to contact us.