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    الإستراتيجية وإدارة التغيير
    19017

    Service Management and Process Automation

    06-05-2024 To 10-05-2024
    Dubai
    it mgmt | strategy, change, and transformation

    Service Management and Process Automation for Managers" is an intermediate-level, 20-hour training program. It targets managers responsible for overseeing service operations and process optimization. The course covers key concepts in service management, process mapping, and the implementation of automation technologies.

    Date :
    From 06 Till 10 May 2024
    City :
    Dubai
    Fees :
    4500
    • Date City Fees
    Date :
    From 06 Till 10 May 2024
    City :
    Dubai
    Fees :
    4500
    • Date City Fees

    Overview

    This course is designed for managers to enhance their understanding and application of service management principles, with a special focus on process automation. It aims to equip them with the skills to streamline service delivery, improve efficiency, and drive organizational success through automated processes.

    Service Management and Process Automation for Managers" is an intermediate-level, 20-hour training program. It targets managers responsible for overseeing service operations and process optimization. The course covers key concepts in service management, process mapping, and the implementation of automation technologies.

    Who Should Attend

    Target Group:

    • Managers in Charge of Service Delivery and Operations
    • IT Service Managers and Process Analysts
    • Business Process Managers and Improvement Specialists
    • Managers Seeking to Implement Automation in Services
    • Leaders in Customer Service and Support Operations
    • Understanding Service Management Principles: Develop a solid grasp of service management frameworks and best practices.
    • Process Mapping and Analysis: Learn to map and analyze business processes for identifying automation opportunities.
    • Implementing Process Automation Solutions: Gain skills in selecting and implementing the right process automation tools and technologies.
    • Measuring and Enhancing Service Efficiency: Understand how to measure service efficiency and continually improve service delivery.
    • Change Management in Automation Initiatives: Master change management strategies for successful automation implementation.
    • Strategic Decision Making in Service Automation: Enhance decision-making skills for strategic planning and investment in service automation.
    • Comprehensive Understanding of Service Management
    • Skills in Process Mapping and Business Process Optimization
    • Knowledge of Service Automation Tools and Technologies
    • Capability in Measuring and Improving Service Efficiency
    • Strategic Planning and Change Management in Service Automation

    Fundamentals of Service Management

  • Overview of Service Management Frameworks and Standards
  • Principles of Effective Service Delivery and Management
  • Role of Service Management in Organizational Success
  • Aligning Service Management with Business Goals

    • Process Mapping and Optimization

  • Techniques for Effective Process Mapping
  • Identifying Bottlenecks and Improvement Opportunities
  • Principles of Lean Management in Service Processes
  • Strategies for Process Optimization and Efficiency

    • Contact Us

    For each learning and development project we establish strong relationships and effective communication with partners.
    Don't hesitate to contact us.