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    خدمة الزبائن
    596

    Achieving Excellence in Customer Service - Service Activation

    25-01-2026 To 29-01-2026
    Vienna
    customer service
    Date :
    From 25 Till 29 Jan. 2026
    City :
    Vienna
    Fees :
    5100
    • Date City Fees
    Date :
    From 25 Till 29 Jan. 2026
    City :
    Vienna
    Fees :
    5100
    • Date City Fees

    Who Should Attend

    • This course is designed for front line customer service agents, whether on the phone or face to face, who are new to the role or who would like to develop their skills further
    • Maximizing customer satisfaction, loyalty and retention
    • Explain and analyze the benefits of Service Activation
    • Explain and the benefits of excellent customer service 
    • Define what customer care looks like
    • Analyze those companies that do it well and learn from them 
    • Describe the difference between internal and external customers 
    • Describe how to deal with difficult customers effectively 
    • Explain how questioning and listening are vital tools in the provision of customer service 
    • Explain how to turn complaints into opportunities 
    • List the customer service tools available and how and when to use them 
    • Develop techniques for handling stressful situation 
    • Implement personal motivation techniques to create excellent first impressions

    Contact Us

    For each learning and development project we establish strong relationships and effective communication with partners.
    Don't hesitate to contact us.