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    خدمة الزبائن
    18546

    Advanced Customer Communication Skills - Strategies for Excellence

    05-10-2025 To 09-10-2025
    Dubai
    customer service

    In this advanced course, participants delve into the critical aspects of customer communication, such as verbal and non-verbal communication skills, emotional intelligence, problem-solving, and complaint handling. The course helps participants elevate their communication strategies to establish meaningful and lasting connections with customers.

    Date :
    From 05 Till 09 Oct. 2025
    City :
    Dubai
    Fees :
    4500
    • Date City Fees
    Date :
    From 05 Till 09 Oct. 2025
    City :
    Dubai
    Fees :
    4500
    • Date City Fees

    Overview

    This course aims to enhance participants' customer communication skills at an advanced level, enabling them to foster strong customer relationships and handle complex customer interactions effectively.

    In this advanced course, participants delve into the critical aspects of customer communication, such as verbal and non-verbal communication skills, emotional intelligence, problem-solving, and complaint handling. The course helps participants elevate their communication strategies to establish meaningful and lasting connections with customers.

    Who Should Attend

    This course is designed for customer service professionals, sales representatives, client relationship managers, and others who frequently interact with customers and aim to enhance their communication skills.

    Target Group: Mid to senior-level professionals who wish to refine their customer communication skills and strategies at an advanced level.

    • Understand and implement advanced communication strategies in customer interactions.
    • Employ emotional intelligence in handling complex customer situations.
    • Resolve customer complaints effectively and professionally.
    • Cultivate positive customer relationships through excellent communication.
    • Use effective verbal and non-verbal communication techniques in customer service.
    • Advanced communication skills.
    • Emotional intelligence in customer service.
    • Customer complaint resolution.
    • Customer relationship building.
    • Verbal and non-verbal communication in customer interactions.

    Advanced Communication Strategies in Customer Interactions:

  • Understanding the role of communication in customer service.
  • Mastering advanced communication techniques.
  • Enhancing listening skills.
  • Role-play activities for practicing advanced communication strategies.

    • Emotional Intelligence in Customer Service:

  • Understanding and managing own emotions.
  • Recognizing and responding to customers' emotions.
  • Leveraging emotional intelligence to handle difficult situations.
  • Case studies exploring emotional intelligence in customer service.

    • Contact Us

    For each learning and development project we establish strong relationships and effective communication with partners.
    Don't hesitate to contact us.