Quality managers who wish to refresh/develop their skills
Quality managers who are new to the role
Individuals who are considering taking on a quality manager role
Understand the needs of a quality management system (based on ISO 9001 requirements)
Understand the importance, the benefits and the advantages of taking a process tactics to quality management
understand the effective tactics for founding, implementing and maintaining a documented quality management system avoiding the bureaucracy of documentation
Get the ways to create effective quality manuals and a useful, used and documented system
Learn about establishing a customer-focused system
Know how to identify needs not specified by the customers (expectations and needs)
Learn about methods to monitoring client satisfaction
Understand comprehensively the role of the quality management delegate
get clearly the roles and responsibilities of quality managers and effective interaction with other departments/functions
know about managing the internal audit process , development and implementation of an effective and risk-based audit program
Understand the approaches to identification and reporting of nonconformities (resulting from customer complaints, suppliers\\\' nonconformities, audit nonconformities, and nonconformities identified through inspections/monitoring)
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