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    خدمة الزبائن
    18797

    Building and Sustaining Relationships

    13-10-2025 To 17-10-2025
    Istanbul
    public relation | customer service

    Relationship Management is pivotal in business success, impacting areas such as customer loyalty, stakeholder engagement, team collaboration, and conflict resolution. This 20-hour course provides an in-depth understanding of the dynamics of relationship management, offering proven strategies and practical insights.

    Date :
    From 13 Till 17 Oct. 2025
    City :
    Istanbul
    Fees :
    4500
    • Date City Fees
    Date :
    From 13 Till 17 Oct. 2025
    City :
    Istanbul
    Fees :
    4500
    • Date City Fees

    Overview

    To equip professionals with the knowledge, skills, and tools to build, maintain, and enhance relationships with clients, stakeholders, and colleagues across various professional settings.

    Relationship Management is pivotal in business success, impacting areas such as customer loyalty, stakeholder engagement, team collaboration, and conflict resolution. This 20-hour course provides an in-depth understanding of the dynamics of relationship management, offering proven strategies and practical insights.

    Who Should Attend

    Managers, Team Leaders, Sales Professionals, Customer Service Representatives, Human Resource Professionals.

    • Recognize the importance of relationship management in professional success.
    • Identify key principles and techniques to build and maintain relationships.
    • Develop skills to manage and resolve conflicts effectively.
    • Apply emotional intelligence in relationship management.
    • Foster collaboration and trust within teams and with stakeholders.
    • Client Relationship Management
    • Stakeholder Engagement
    • Team Collaboration
    • Emotional Intelligence

    Fundamentals of Relationship Management

  • Definition and Importance of Relationship Management
  • Principles of Building Strong Relationships
  • Communication and Listening Skills
  • Understanding Different Relationship Types

    • Client Relationship Management

  • Identifying Client Needs and Expectations
  • Building Trust and Loyalty with Clients
  • Handling Difficult Clients and Situations
  • Case Studies in Successful Client Relationship Management

    • Contact Us

    For each learning and development project we establish strong relationships and effective communication with partners.
    Don't hesitate to contact us.