Business and IT executives, managers, project managers and team managers who will be involved in analyzing and redesigning their business processes and managing the transformation of people
Develop a business process strategy to meet stakeholder needs
Analyze, improve, design and develop processes to meet stakeholder needs
Align technology, organization, and facilities with the business process strategy and design
Establish appropriate governance structures for process and people change
Identify, clarify and manage business benefits arising from process change
Discuss the fundamental challenges in getting people to change and for that change to be sustained
Understand and be able to apply the key steps required to successfully manage people change
Apply their knowledge to manage process projects effectively
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