Make Customer Services operation supervision contribute to an organization\\\'s success
Enhance skills and potentials to improve performance, increase efficiency and facilitate growth and make a difference in customer service operation
Gain a solid understanding of customer service, customer relationship management, and complaint management principles, flows, technologies, goals, and metrics
Know how to identify, appreciate, and relate to challenging customers in typical business settings through great customer service
Identify and describe various communication methods and their characteristics and recognize the key barriers to effective communication and how to overcome them
Learn regulatory concerns in customer service operations
Learn tips and strategies for how to maximize the potential of operational supervision in workplace
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