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    خدمة الزبائن
    1221

    Developing Customer Service Techniques - New Perspectives

    08-03-2026 To 12-03-2026
    Kuala Lumpur
    customer service
    Date :
    From 08 Till 12 Mar. 2026
    City :
    Kuala Lumpur
    Fees :
    4500
    • Date City Fees
    Date :
    From 08 Till 12 Mar. 2026
    City :
    Kuala Lumpur
    Fees :
    4500
    • Date City Fees
    • Understand what customer service means in relation to internal & external customers
    • Recognize how one\'s attitude affects service standards
    • Learn Ways to develop & maintain a positive, customer focused, attitude
    • Develop needs analysis techniques to better address customer needs
    • Learn outstanding customer service techniques to generate return business
    • Learn techniques for developing good will through in-person customer service
    • Learn take away techniques for service excellence over the phone
    • Gain insight to connecting with customers online
    • Learn Techniques for dealing with difficult customers
    • Acquire tools for recovering difficult customers
    • Understand when to escalate

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