Define communication in the emergency management context, and explain the pre- and post-disaster communication requirements of the emergency management organization
Identify and explain the three goals of emergency communication
Explain how emergency communication positively impacts community risk and vulnerability
Identify and describe the steps involved in planning and conducting public disaster preparedness campaign
Develop a risk communication strategy, and explain how a risk communication effort is evaluated
Explain the principles of a successful crisis communication strategy
Describe each of the different crisis communication audiences
Explain how an emergency management organization can work with the media, and how such a relationship can benefit both parties
Describe the steps involved in building an organizational crisis communication capability
Explain how new media and other communication technologies have changed and otherwise improved risk and crisis communication
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