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    استراتيجية الموارد البشرية
    19947

    Grievance Handling and Investigation

    03-08-2025 To 07-08-2025
    Riyadh
    hr strategy

    This 20-hour training program provides HR professionals, managers, and team leaders with a comprehensive approach to grievance handling and internal investigations. Through real-world scenarios, participants will learn how to address complaints empathetically, apply structured procedures, and investigate workplace issues objectively and lawfully. The course emphasizes confidentiality, impartiality, and best practices in documentation and decision-making.

    Date :
    From 03 Till 07 Aug. 2025
    City :
    Riyadh
    Fees :
    5500
    • Date City Fees
    Date :
    From 03 Till 07 Aug. 2025
    City :
    Riyadh
    Fees :
    5500
    • Date City Fees

    Overview

    To equip participants with the knowledge, skills, and practical tools required to manage employee grievances effectively and conduct fair, structured workplace investigations that ensure legal compliance, procedural fairness, and organizational integrity.

    This 20-hour training program provides HR professionals, managers, and team leaders with a comprehensive approach to grievance handling and internal investigations. Through real-world scenarios, participants will learn how to address complaints empathetically, apply structured procedures, and investigate workplace issues objectively and lawfully. The course emphasizes confidentiality, impartiality, and best practices in documentation and decision-making.

    Who Should Attend

     Target Group

    • HR professionals and employee relations specialists
    • Line managers and department heads
    • Legal and compliance officers
    • Internal auditors and ethics officers
    • Anyone involved in employee complaint resolution
    • Understand the legal and organizational context of grievance handling
    • Distinguish between informal concerns and formal grievances
    • Apply structured procedures for receiving and managing grievances
    • Conduct impartial and thorough workplace investigations
    • Maintain professionalism, confidentiality, and fairness
    • Draft clear investigation reports and recommend appropriate actions
    • Conflict resolution and emotional intelligence
    • Knowledge of employment law and workplace policy
    • Investigative techniques and interview planning
    • Ethical decision-making and risk management
    • Report writing and procedural documentation

    Introduction to Grievance Handling

  • Definitions and types of grievances
  • Importance of a fair grievance process
  • Legal frameworks and company policies
  • Common causes and early signs of discontent
  • Organizational risks of mishandling grievances

    • Receiving and Managing Grievances

  • Grievance intake procedures
  • Differentiating informal resolution vs. formal investigation
  • Communication and listening techniques
  • Recording and acknowledging complaints
  • Supporting employees during the process

    • Contact Us

    For each learning and development project we establish strong relationships and effective communication with partners.
    Don't hesitate to contact us.