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    إدارة خدمة العملاء والزبائن
    11310

    ISO 10002 Customer Satisfaction and Service Quality Assurance

    25-01-2026 To 29-01-2026
    Roma
    customers experience
    Date :
    From 25 Till 29 Jan. 2026
    City :
    Roma
    Fees :
    5500
    • Date City Fees
    Date :
    From 25 Till 29 Jan. 2026
    City :
    Roma
    Fees :
    5500
    • Date City Fees

    Who Should Attend

    • Those who looking for an understanding of the Standard requirement ISO 10002 and want to have work experience in customer service and complaint handling
    • Those responsible for performing an internal audit about Customer Satisfaction Management System in their organization
    • Understand detailed knowledge on customer satisfaction and handling complaints and ISO 10002 requirements
    • Allow you to identify areas in your business where you can improve and eventually remove the cause of complaints
    • Help you to identify complaints, their cause and how to eliminate them
    • Provide guidelines for putting in place your own complaints management system
    • Help you to handle customer complaints more effectively and efficiently 
    • Make sure that more customers are satisfied with the service you provide

    Contact Us

    For each learning and development project we establish strong relationships and effective communication with partners.
    Don't hesitate to contact us.