• We use cookies to enhance your experience to know more press on the following link. Privacy Policy
    خدمة الزبائن
    11169

    Managing Customer Service - for Professionals

    22-03-2026 To 26-03-2026
    London
    customer service
    Date :
    City :
    London
    Fees :
    • Date City Fees
    Date :
    City :
    London
    Fees :
    • Date City Fees

    Who Should Attend

    • This training program designed for those who understand the importance of improving their customer service in the long term and is suited to those who deal with managing customer service or customer relationships; customer service professionals, service agents, front-line workers, managers, supervisors and business professionals who interact with customers and wish improve both their skills and organizational success
    • Understand the need for customer care skills
    • Identify strengths and weaknesses in the organizations customer care approach
    • Understand the importance, and use of, the telephone, the internet and social media in delivering exceptional customer service
    • Understand the importance of security and personal security
    • Be able to maximize the opportunity given by a complaining customer
    • Clearly understand what exceptional customer care looks like, and develop tactics to demonstrate this level of service
    • Ability to use influencing skills to build long term relationships with key customers
    • Understand how to deal effectively with anger, aggression and complaints
    • Describe different customer behavior styles
    • Assess and analyze customer satisfaction

    Contact Us

    For each learning and development project we establish strong relationships and effective communication with partners.
    Don't hesitate to contact us.