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    خدمة الزبائن
    18803

    Mastering Service Excellence - Certified Skills in Professional Customer Service

    28-09 To 02-10-2026
    Dubai
    customer service

    The course provides an in-depth understanding of the importance of customer service, strategies to improve communication skills, techniques to manage customer complaints, and tools to create a positive customer experience.

    Date :
    From 28 Sep. Till 02 Oct. 2026
    City :
    Dubai
    Fees :
    4500
    • Date City Fees
    Date :
    From 28 Sep. Till 02 Oct. 2026
    City :
    Dubai
    Fees :
    4500
    • Date City Fees

    Overview

    This course aims to equip participants with the advanced skills, strategies, and practices necessary to deliver exceptional customer service and achieve a high level of professional competency.

    The course provides an in-depth understanding of the importance of customer service, strategies to improve communication skills, techniques to manage customer complaints, and tools to create a positive customer experience.

    Who Should Attend

    Target Group :

    • Customer service representatives.
    • Customer relationship managers.
    • Sales and marketing professionals.
    • Anyone aspiring to work in a customer service role.
    • Understand the role and importance of professional customer service in business.
    • Enhance communication skills for effective customer interaction.
    • Learn techniques to handle customer complaints and turn them into opportunities.
    • Develop strategies to create a positive customer experience.
    • Understand and apply the best practices of customer service professionals.
    • Professional customer service skills.
    • Communication skills.
    • Complaint handling.
    • Customer experience management.
    • Understanding and application of best practices in customer service.

    Understanding Professional Customer Service

  • The role of customer service in business.
  • Impact of excellent customer service on brand reputation.
  • The cost of poor customer service.
  • Understanding customer expectations and needs.

    • Communication Skills for Customer Service

  • Effective verbal and non-verbal communication.
  • Active listening skills.
  • Communicating with empathy and respect.
  • Tips for communicating over the phone and email.

    • Contact Us

    For each learning and development project we establish strong relationships and effective communication with partners.
    Don't hesitate to contact us.