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    إدارة تقنية المعلومات
    18612

    MCDST Certification Prep

    26-07-2026 To 30-07-2026
    Muscat
    it mgmt

    This comprehensive course delves into the practical skills needed by desktop support technicians to troubleshoot and resolve issues related to Windows operating systems and desktop applications. It also covers the key knowledge areas required for the MCDST certification.

    Date :
    From 26 Till 30 Jul. 2026
    City :
    Muscat
    Fees :
    4300
    • Date City Fees
    Date :
    From 26 Till 30 Jul. 2026
    City :
    Muscat
    Fees :
    4300
    • Date City Fees

    Overview

    The aim of this course is to equip participants with the necessary skills and knowledge to provide technical support to end users and to prepare for the Microsoft Certified Desktop Support Technician (MCDST) certification.

    This comprehensive course delves into the practical skills needed by desktop support technicians to troubleshoot and resolve issues related to Windows operating systems and desktop applications. It also covers the key knowledge areas required for the MCDST certification.

    Who Should Attend

    This course is ideal for IT professionals who provide desktop support in a corporate environment, and those preparing for the MCDST certification.

    Target Group: Desktop Support Technicians, Help Desk Technicians, IT Support Specialists, and those aspiring to these roles.

    • Understand the role and responsibilities of a Desktop Support Technician.
    • Gain expertise in troubleshooting and resolving Windows operating system issues.
    • Learn to troubleshoot and resolve issues related to desktop applications.
    • Develop strong customer service and communication skills.
    • Prepare for the MCDST certification exam.
    • Understanding of the role and responsibilities of a Desktop Support Technician.
    • Proficiency in troubleshooting Windows operating system and desktop application issues.
    • Strong customer service and communication skills.
    • Preparation for the MCDST certification exam.

    Role of a Desktop Support Technician:

  • Understanding the role and responsibilities of a desktop support technician.
  • Overview of customer service and communication skills.
  • Familiarizing with a corporate IT environment.
  • Understanding IT service management.
  • Overview of MCDST certification.

    • Windows Operating System Fundamentals:

  • Understanding the Windows operating system architecture.
  • Installation and configuration of Windows.
  • Managing and maintaining the Windows operating system.
  • Troubleshooting common Windows OS issues.
  • Hands-on exercises on Windows OS troubleshooting.

    • Contact Us

    For each learning and development project we establish strong relationships and effective communication with partners.
    Don't hesitate to contact us.