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    خدمة الزبائن
    11172

    Media Communication Service Quality and Developing Trust with Customers

    25-01-2026 To 29-01-2026
    Online
    customer service
    Date :
    From 25 Till 29 Jan. 2026
    City :
    Online
    Fees :
    2900
    • Date City Fees
    Date :
    From 25 Till 29 Jan. 2026
    City :
    Online
    Fees :
    2900
    • Date City Fees

    Who Should Attend

    • Media service
    • Mass communication service
    • Customer service managers
    • Customer service supervisors
    • Customer service teams
    • Everyone in the organization who has any contact, direct or indirect with customers
    • Provide exceptional media communication service that achieves results and gets noticed
    • Identify media communication service quality
    • Build media communication service quality plan
    • Adopt the skills and techniques that routinely deliver positive customer experiences
    • Maximize the value of your performance to ensure best quality
    • Deal effectively with difficult customers and turn complaints into opportunities
    • Explain customer satisfaction, retention and loyalty and measure them in a meaningful and systematic way
    • Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction to build trust with customer
    • Train Experience Includes
    • Demonstrate a positive, confident and professional approach with internal and external customers to develop mutual trust
    • Arrange, plan and manage impactful customer satisfaction surveys
    • Profile your media communication service quality
    • Profile your customer service skills
    • Define customer service excellence
    • Connect with the emotional aspects of the customer experience
    • Assess customer expectations
    • Model effective responses to typical customer service scenarios
    • Handle customer complaints and difficult situations
    • Put the customer first in a simulated situation
    • Create a personalized post course action plan

    Contact Us

    For each learning and development project we establish strong relationships and effective communication with partners.
    Don't hesitate to contact us.