Service Level Agreement (SLA) Training Course

Overview

To provide participants with the knowledge and skills required to develop, implement, and manage effective Service Level Agreements (SLAs) within their organizations.

This comprehensive training course covers the key aspects of Service Level Agreements, including their purpose, structure, components, and monitoring. Participants will learn how to create and negotiate SLAs, ensuring that they align with organizational objectives and customer expectations, while also gaining insight into the ongoing management and improvement of these agreements.

Who Should Attend

Individuals responsible for managing service delivery and service contracts, and those seeking to improve their knowledge and skills related to Service Level Agreements, such as professional in positions like: 

• IT professionals
• Service managers
• Business analysts
• Contract managers
• Procurement specialists