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    البنوك
    1151

    Service Level Agreements

    14-09-2026 To 18-09-2026
    Dubai
    bank
    Date :
    From 14 Till 18 Sep. 2026
    City :
    Dubai
    Fees :
    4500
    • Date City Fees
    Date :
    From 14 Till 18 Sep. 2026
    City :
    Dubai
    Fees :
    4500
    • Date City Fees

    Who Should Attend

    Who Should Attend ?
    • The training course will benefit all professionals negotiating contracts (SLAs) and managing relationships with internal and external suppliers. Teams who have been assigned the responsibility of establishing SLAs will find it extremely useful to attend this course as a unit
    • What are KPIs – different things to different organizations?
    • The objective and the KPI – what’s the difference?
    • What are the KPIs for your organization
    Objectives
    • Understand basic outsourcing considerations
    • Learn the features, functions and benefits of lean contracts
    • Understand the different contract types and when/how to apply them
    • Understand the basics of SLAs
    • Learn how to define service levels
    • Understand how to monitor the contractor performance and relate the performance to penalties and rewards
    • Learn how to develop and negotiate a contract – the contracting cycle
    • Understand negotiating tips & tricks
    • Learn how to manage SLAs during the contracting period

    Contact Us

    For each learning and development project we establish strong relationships and effective communication with partners.
    Don't hesitate to contact us.